Dear Moon Ho, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the cleanliness and beddings of your room were not up to our typical standards which failed to meet your expectations. Please accept our apologies for the inconvenience that has caused to you. Based upon your review, we are actively working with our Housekeeping team to ensure this situation would not happen again. Moreover, it is advisable to bring any requests for assistance to the attention of our on-duty guest service personnel who shall best address any of our guests’ needs immediately during your staying period. Thank you for bringing these points to our attention and we hope to have the chance to welcome you back. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are concerned of the areas which failed to meet your expectations and we will share with the management for further possible enhancement. Please accept our apologies for the inconvenience caused to you. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for your comment. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for your comment. We are delighted to hear that you an enjoyable stay at our hotel. Once again, thank you for your candid feedback and we look forward to welcoming you back for another enjoyable stay! Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for your feedback. We are delighted to learn that you enjoyed a convenient location of our hotel. We look forward to having the chance to welcome you back in the near future. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We appreciate your valuable feedback as it is only through your comments we would be able to improve our service standards. We look forward to welcoming you back in the future. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for sharing your recent experience with us. We will investigate as soon as possible so please kindly provide us with your period of stay and room number to mktg.klnh@harbour-plaza.com. Meanwhile, we will definitely remind the concerned department of the issue. Thank you again for your comments. We look forward to having the opportunity to welcoming you back and bringing you a favourable impression in the future. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay. Best wishes, The Kowloon Hotel Management

Dear Guest, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We have noted and indeed are concerned of the areas which failed to meet your expectations. To ensure a comfortable and pleasant accommodation experience for our guests, the hotel will carry out scheduled repair and maintenance works on a regular basis. We will look into ways to enhance such schedule. It is always through guest’s comments like yours where we could upkeep the services of the hotel. We look forward to welcoming you back in the future when we could show you our improvements. Best wishes, The Kowloon Hotel Management

Dear LEEANNE,Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Joseph,Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are sorry for the unsatisfactory experience you encountered. Please accept our apologies for the inconvenience caused to you. Your valuable comments will be taken to our management’s attention to ensure that necessary improvements can be made immediately. We look forward to welcoming you back in the future. Yours sincerely,Martin FungFront Office Manager

Dear JUAN, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear MINAMI, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Yu Keung, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear JOHN, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Keith, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We have noted and indeed are concerned of the area(s) which failed to meet your expectations. To ensure a comfortable and pleasant accommodation experience for our guests, the hotel will carry out scheduled repair and maintenance works on a regular basis. We will consider your comments and forward to our management. It is always through guest’s comments like yours where we could upkeep the services of the hotel. We look forward to welcoming you back in the future when we could show you our improvements. Yours sincerely,Martin FungFront Office Manager

Dear Naoko, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. In response to your compliment towards our staff, we are most pleased to learn of your appreciation. We are much obliged to your kind words which serve as an encouragement and impetus in our pursuit of excellence. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear Junji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Robert, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are very delighted that you enjoyed our hotel facilities, especially for convenient location and buffet breakfast. It is always a pleasure to receive positive feedback like yours which enables us to devote more enthusiasm with excellent service. We look forward to welcoming you back in the future.Yours sincerely,Martin FungFront Office Manager

Dear Kwok, Thank you for choosing to stay at our hotel and taking time to share your feedback with us. We are delighted to learn that you had an enjoyable stay. It is our goal to ensure that every guest experience is as positive as yours. We look forward to having the pleasure of welcoming you back again in the future.Yours sincerely,Martin FungFront Office Manager

Dear KAORI, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager

Dear Kenji, Thank you for your positive feedback. We are delighted to hear that our convenient location with easy access to transportation resources served you well and we do hope that you had a great time exploring the city. Thank you for choosing to stay with us and we are very much looking forward to welcoming you back again for another enjoyable stay.Yours sincerely,Martin FungFront Office Manager