카약

샌드 시 리조트 여행 후기

3.5 out of 5
샌드 시 리조트
Railay Beach, 192 Moo 5, Saithai, Muang, Krabi, Krabi

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 398개" "
평점 8 - 좋아요. 1001개 이용 후기 중 394개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 126개" "
평점 4 - 별로예요. 1001개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 31개" "

8.4/10

청결 상태

8.0/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함
답변 제공: Sista 님, 2020년 1월 22일
Thank you very much to stay with us we're appreciate your feedback and hope to welcome you again next time

10/10 - 훌륭해요

HANSOL

2019년 12월에 3박 숙박함

8/10 - 좋아요

KI YOUNG

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 5박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
초강력 비추합니다
가성비갑이라고 하여 예약하였습니다 하지만 실수였어요 ㅠ 샌드씨 립셉션 직원들 불친절한건 이미 소문이나 있어서 기대안했는데 역시나 전혀 환영한다는 느낌을 못 받았구요 동남아 어딜가나 비슷하지만 백인들에겐 한없이 친절을 보여주더군요~~ 뭐 이부분은 그러려니 합니다 룸에 가보니 천쇼파 얼룩 ㅠ 쿠션 너무 더럽 ㅠ 침대는 움직일때마다 스프링 나간 소리가 장난아니게 납니다 ~~ 지인이 초강추 대박이라고 무조건 가라고 해서 아오낭만 있으려다가 2박 왔는데 어우~~있고 싶지 않더라구요~~ 딱 하나 조식당 뷰가 아주 좋습니다 전 샌드씨는 돈준다고 묵으라해도 거부합니다 무엇보다 직원교육이 반드시 필요한 곳이라 생각합니다
2019년 10월에 2박 숙박함

8/10 - 좋아요

JINHONG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 8월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
선배드에 누워서 서라일레이비치를 제대로 즐겼어요. 방이 크고 발코니가 좋았고 발코니에서의 풍경도 만족해요. 또 가고싶은곳, 조식은 제 입맛에 맞지않았어요. 그래도 좋았던 곳입니다.
2019년 8월에 2박 숙박함

8/10 - 좋아요

youngsoon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격대비 만족, 샌드시 내 여행사는 이용하지 마세요
리조트에서의 숙박은 가격대비 훌륭했다. 수영장 물이 좀 더러워서 수영장에서 많이 못놀은 점과 샌드시 리조트 내에 있는 여행사 직원 때문에 2일동안 마음이 상한것이 제일 불만이었는데... 나머지는 좋았다. 여행사 직원(이름이 초코렛트인가 그렇다)은 투어 계약할때는 간이라도 빼줄듯이 친절하다가 계약이후에는 무시하고 불친절했다. 남편이 피부염으로 병원에 가게 되었고, 불가피하게 코끼리 생추어리(보호소) 투어를 취소하게 되었는데(전체 8명중 아픈 남편 1명만 취소) 환불을 안하려고 거짓말을 반복해서 2일간 몇번을 여행사에 찾아가고 마음 상해했다. 지금도 생각만 해도 화가난다.
2019년 7월에 5박 숙박함

8/10 - 좋아요

Sooyeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 6월에 3박 숙박함

10/10 - 훌륭해요

HYUNA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
추천합니다!
라일레이 선착장에서부터 거리가 좀 있지만 숙소가 정말 좋습니다. 수영장과 레스토랑에서 보이는 뷰가 환상적이구요. 리조트 조경이 정말 동남아에 휴양 온 분위기라 마음에 들었어요. 또 수영장 깊이가 최고 1.7m인데 어른들 놀기에 정말 좋습니다 만족만족! 개인적으로 투어가 있는 날보다는 리조트에서 하루 푹 쉬는 일정일 때 묵으면 좋을 것 같아요. 다음에 또 끄라빙 묵는다면 그 땐 2박하려구요.
2019년 5월에 1박 숙박함

8/10 - 좋아요

YOUNG IL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
한적한 휴양을 즐기기에 호텔의 위치와 시설은 쾌적하고 좋습니다. 단 호텔앞 바닷가는 아오낭에서 배로넘어 오는 1일 관광객들이 많아 항상 붐빕니다.
2019년 2월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
친절한 직원과 넉넉한 선베드가 장점이었습니다. 페리에서 내려 모래사장을 짐을 들고 가주는 직원 서비스는 감동 ㅠㅠ. 다음에 또 가고 싶어요^
2019년 2월에 1박 숙박함

10/10 - 훌륭해요

so 님, korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
한국분들 여기 꼭가세요 크라비도착 첫날 샌드씨리조트로 들어갔다가 라일레이비치 구경하고 아오낭시내로 나오는코스짰는데 꼭그렇게하세요 처음도착했을떄 비행기가 늦은비행기라서 리조트에 돈주고 픽업신청했는데 공항앞에서 이름들고 서계셨어요 벤타고 가다가 선착장에서 10분정도배타고 들어가면 샌드씨 리조트에서 또나와계세요 친절합니다 그리고 바로앞 라일레이비치가 너무좋아요 크라비또가게되면 무조건샌드씨 또갈꺼에요
2018년 10월에 2박 숙박함
답변 제공: Sand Sea Management Team 님, 2018년 11월 15일
Dear our valued guest, Warm greeting from Sand Sea resort, Railay west beach Krabi Thailand! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With best regards, The Management Teams Sand Sea resort, Railay west beach Krabi Thailand

8/10 - 좋아요

Joo Yeong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
바로 앞에 바다가 있어서 좋았다. 수영장과 의자, 바다가 일직선으로 이어져 있는데 일몰 때 굉장히 아름답다. 밥도 맛있고 모두들 친절해서 좋았습니다. :) 다만 숙소에 개미가 좀 있고ㅠ 물 수압이 다소 약합니다.
2018년 9월에 2박 숙박함
답변 제공: Sand Sea Resort Management Team 님, 2018년 10월 7일
Dear our valued guest, Warm greeting from Sand Sea resort, Railay west beach Krabi Thailand! Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and we have learned from some comment and promise to improve all comment. We work hard to deliver an impress guest experience during staying us and it's apparent in this case that we do the standard fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Please do accept our sincerely apologize again on the inconvenience. We hope to see you again our hotel on your next visit to Railay beach, Krabi. With best regards, The Management Teams Sand Sea resort, Railay west beach Krabi Thailand

6/10 - 괜찮아요

min 님, south korea

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
그림같은 리조트앞 풍경
하지만 해변앞 리조트 수영장이 공사중인데 미리 공지했다면 투숙안했겠죠. 지금 공사중이나 겨울이나 내년부터 오시는분들은 괜찮겠네요
2018년 9월에 3박 숙박함
답변 제공: Sand Sea Resort Management Team 님, 2018년 9월 20일
Dear our valued guest, Warm greeting from Sand Sea resort, Railay west beach Krabi Thailand! Thank you for taking the time to share your feedback. That we have learned from and to promise to improve all comment. We work hard to deliver an impress guest experience during staying us and it's apparent in this case that we do the standard fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Please do accept our sincerely apologize again on the inconvenience. We hope to see you again our hotel on your next visit to Railay beach, Krabi. With best regards, The Management Teams Sand Sea resort, Railay west beach Krabi Thailand

8/10 - 좋아요

amyams 님, seoul

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전망이 넘넘 좋아요.
편안히 힐링하기 좋은 숙소입니다.수영장에서 보는 바다,석양 모두 넘넘 좋아요. 공항에서 숙소까지 들어가는 길이 좀 번거롭지만 리조트 픽업-샌딩 서비스(유료)로 편안히 다녀왔습니다.
2018년 3월에 3박 숙박함
답변 제공: Sand Sea resort Management team 님, 2018년 3월 26일
Dear amyams , Warm greeting from Sand Sea resort, Railay west beach Krabi Thailand! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With best regards, The Management Teams Sand Sea resort, Railay west beach Krabi Thailand

6/10 - 괜찮아요

HAJUN

좋아요: 직원 및 서비스
별로예요: 청결 상태, 객실의 편안함
전체적으로 괜찮아요 . 하지만 가격에 비해선 아닌듯 .
Railay beach 에서 가까운 . 사실 railay beach 는 작아서 어느 호텔을 하더라도 해변에서 쉬는거는 어렵지 않은거 같아요 . 우리는 sand sea resort 방가로에서 묵었는데 , 시설은 그리 좋지 않았어요 . 방은 넓고 앞에 테라스도 있었어요 . 아침 식사는 그냥 기본적인 . 맛있지도 맛없지도 않은 . 직원들이 불친절하다는 의견이 꾀 있었지만 , 저의 의견은 , 직원들 친절해요 .
2017년 12월에 2박 숙박함
답변 제공: Sand Sea resort team 님, 2017년 12월 24일
Dear Ha Jun, Warm greeting from Sand Sea resort, Railay west beach Krabi Thailand! Thank you for taking the time to share your feedback. That we have learned from and to promise to improve all comment. We work hard to deliver an impress guest experience during staying us and it's apparent in this case that we do the standard fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience. Please do accept our sincerely apologize again on the inconvenience. We hope to see you again our hotel on your next visit to Railay beach, Krabi. With best regards, The Management Teams Sand Sea resort, Railay west beach Krabi Thailand

10/10 - 훌륭해요

h.k 님, bs

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
뷰도 너무좋고 룸컨디션도 좋습니다 리조트가 생각보다 크더라구요 리조트에서 운영하는 투어도 좋았습니다 다음에 크라비에 간다면 꼭 다시 이 리조트에 머물고 싶네요
2017년 7월에 2박 숙박함

8/10 - 좋아요

SO HEE

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was special one night!
고립되고 싶었던 날. 일상에서 도심에서 벗어나 적당한 사람들과 자연을 느끼고 싶었어요. 물흠뻑먹은 화초가 된 기분이었어요. 습한냄새가 난건 흠이었지만 조식도 중간이상급이었고 너무 멋진 1박2일을 보냈어요.
2017년 6월에 1박 숙박함

10/10 - 훌륭해요

Kaylen

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great experience. The staff were amazing to us and very helpful.
2024년 5월에 4박 숙박함

8/10 - 좋아요

Rene 님, El Paso

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Me gusto la ubicación y las playas disponibles
2024년 4월에 4박 숙박함
답변 제공: Management teams 님, 2024년 5월 23일
Dear Rene,Warm Greeting from Sand Sea resort, Railay BeachGracias por compartir tu opinión! Nos alegra saber que disfrutaste de la ubicación y de las playas. Esperamos verte de nuevo pronto.Saludos cordiales,

10/10 - 훌륭해요

Dora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Service was incredible. The property needs some work done. The pools needs repair. The setting is divine and the staff are incredibly courteous. Highly recommend. 😁
2024년 5월에 1박 숙박함
답변 제공: Management teams 님, 2024년 5월 17일
Dear Dora,Thank you for sharing your experience with us. We're thrilled to hear that you received incredible service from our staff and that you found the setting divine.However, we apologize for any inconvenience caused by the condition of our pools and any other areas of the property that may require maintenance. Please rest assured that we take your feedback seriously, and we are actively working to address these issues to ensure that all aspects of our property meet the high standards we strive for.We greatly appreciate your recommendation and are delighted that you enjoyed your overall stay with us.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future.Best regard,Management teams

10/10 - 훌륭해요

Jonathan B

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean safe and great service
2024년 5월에 1박 숙박함
답변 제공: Management teams 님, 2024년 5월 17일
:)

10/10 - 훌륭해요

Jean-Louis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Management teams 님, 2024년 5월 17일
:)

10/10 - 훌륭해요

Brian

연인과의 여행, 출장 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Service could be better
2024년 4월에 2박 숙박함
답변 제공: Management teams 님, 2024년 5월 2일
I'm sorry to hear that you felt the service at Sand Sea Resort could have been better during your stay. Your feedback is important to us, and we apologize for any shortcomings in the level of service you experienced.We are committed to providing exceptional service and ensuring that all our guests have a pleasant and memorable stay. Your comments will be shared with our team to identify areas for improvement and to address any issues that may have arisen during your visit.If there are specific aspects of the service that you found lacking or if you have any suggestions on how we can enhance our services, please feel free to share them with us. We value your input and strive to continuously improve our offerings.Thank you for choosing to stay with us, and we appreciate your feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best regards,Management teams

6/10 - 괜찮아요

Melissa

2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stunning setting for this resort! Beautiful gardens and comfortable accommodation. Definitely recommend!
2024년 4월에 5박 숙박함
답변 제공: Management teams 님, 2024년 4월 23일
Thank you very much for your wonderful review! We're delighted to hear that you enjoyed the stunning setting of our resort, as well as the beautiful gardens and comfortable accommodations. Your recommendation means a lot to us, and we truly appreciate your kind words.It's our goal to provide each guest with a memorable and enjoyable experience, and we're thrilled to hear that we succeeded in your case. If you ever find yourself back in the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing to stay with us and for taking the time to share your positive feedback. We look forward to hosting you again soon!

10/10 - 훌륭해요

Juan Jose

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel is beautiful!
2024년 4월에 2박 숙박함
답변 제공: Management teams 님, 2024년 4월 23일
Thank you so much for your kind words! We're thrilled to hear that you find our hotel beautiful. We take great pride in providing a welcoming and aesthetically pleasing environment for our guests to enjoy.If there's anything specific you particularly liked about our hotel or if there's anything we can do to make your stay even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us.Thank you for choosing to stay at our hotel, and we hope to have the pleasure of welcoming you back again in the future!

2/10 - 너무 별로예요

Sadhana 님, Orpington

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is sooo dated and in really bad condition!! We had the deluxe chalet and honestly it was only deluxe in the size of the room! The balcony was so small and blocked by a concrete wall so no breeze at all! And smelly all around the grounds and the staff were so unhelpful and moody! We got only two small bottles of water a day as complimentary! Appalling if you ask me! The breakfast was disgusting and they served awful juice not fresh at all just diluted sugar juice! The only plus was its on better beach side but could you ever get to sunbathe by that side! NO! All beds taken by crack of dawn and ones left had no shade! They hardly have any parasols so you couldn’t use the other beds in direct sun! This resort is pretty poor and I would rate it as a 2 star and definitely no more! Awful and not worth the cost!
2024년 3월에 7박 숙박함
답변 제공: Management teams 님, 2024년 4월 23일
I'm truly sorry to hear about your disappointing experience at the resort. Your feedback is important to us, and I apologize for the inconveniences and shortcomings you encountered during your stay.Rest assured, your comments will be shared with the management team for immediate review and action. We take guest feedback seriously and are committed to making improvements wherever necessary to ensure that future guests have a more enjoyable stay.We sincerely apologize for falling short of your expectations and for any discomfort or inconvenience caused. If there's anything further you'd like to discuss or if there's anything we can do to address your concerns, please don't hesitate to reach out to us directly.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 - 좋아요

vincent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
our first night was not so good, had a few good size problems with the room. We were moved to a second room and after that it was really perfect! the hotel has no alcohol, but next door has plenty for all to enjoy. next to that is a little side street that is the BEST! I COMPLANE about almost everything but the place is really good, and the view is like nothing in this world beautiful
2024년 3월에 4박 숙박함
답변 제공: Management teams 님, 2024년 4월 3일
Dear Vincent Warmest greetings from Sand Sea Resort, First of all, thank you very much for choosing our resort and for your feedback. We are delighted to hear that you were impressed with the location. Hope you enjoyed your stay! Also we would like to apologize about out size problem with the room for first night. After receiving your complaint, we will try our best to fix this problem. Once again, thank you very much for your honest feedback, as they can help us improve. We'd be honored to can welcome you again on your next holiday.

10/10 - 훌륭해요

Marsha

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located on gorgeous beach with easy access to nice shops and restaurants as well as excursions by boat. Hotel itself and grounds are very nice with restaurant that has a beach view.
2024년 3월에 4박 숙박함
답변 제공: Management teams 님, 2024년 4월 3일
Dear MarshaI am delighted that you had such a wonderful stay at Sand Sea Resort and thank you most sincerely for your high praise.We all hope to welcome you back.

8/10 - 좋아요

linda

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We stayed on West Railay beach side of the hotel, in a Deluxe room. It was very spacious and comfortable. The breakfast was good. The hotel does not serve alcohol but was not a big problem. You do need to get a Long tail boat to go on any trips or to most other parts of Krabi but was easier than we first expected.
2024년 2월에 3박 숙박함
답변 제공: Management teams 님, 2024년 5월 25일
Dear Linda,Thank you for your review! We're delighted to hear that you enjoyed your stay on the West Railay beach side of our hotel in a Deluxe room. It's great to know that you found the room spacious and comfortable, and that you enjoyed our breakfast offerings.We appreciate your understanding regarding our alcohol policy. As you mentioned, getting a Long tail boat for trips to other parts of Krabi is a unique experience and we're glad it was easier than expected.We hope to welcome you back to Sand Sea Resort in the future!Best regards,Sand Sea Resort

10/10 - 훌륭해요

Shannon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is steps away from the Railay East pier which was so nice upon arrival. Don't read the map at the pier though - it'll take you to Railay West, when the reception is on Railay East. You can access the hotel from Railay west yes but it's easier to go to the reception from the east side. Our room was fantastic, the property was unreal, and we loved every minute of it. There are 3 pools on the property as well as it's steps away from Railay West beach. The food at the breakfast was ok. It's worth noting that this hotel does not sell any alcohol - they dont care if you get your own and drink it at the property, but they only sell virgin drinks. The hotel is not far from the walking street and lots of restaurants, we loved it. HIGHLY recommend this property!
2024년 2월에 3박 숙박함
답변 제공: Management teams 님, 2024년 5월 25일
Dear Shannon,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience at Sand Sea Resort.It's wonderful that you found our location convenient, especially being so close to the Railay East pier. We appreciate your tip about navigating to the reception from the east side for future guests. We're glad you enjoyed your room, the property, and our three pools, as well as the proximity to Railay West beach and the walking street with its variety of restaurants.Regarding our alcohol policy, we appreciate your understanding and are pleased to hear it didn't impact your stay negatively.Thank you for highly recommending our property! We hope to welcome you back soon.Best regards,Sand Sea Resort

8/10 - 좋아요

Heather

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Synnöve

2024년 2월에 4박 숙박함

8/10 - 좋아요

Lars Christian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Frokosten hadde veldig begrenset utvalg. Ellers greit i forhold til prisen man betaler.
2024년 2월에 3박 숙박함

6/10 - 괜찮아요

Brett 님, Hamilton

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함

2/10 - 너무 별로예요

Fat Ling

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
設施殘舊,廁所淤塞,房間設施差劣,毛巾又欠拖鞋又欠總之樣樣都差! 早餐更加不知所謂,垃圾酒店!除左環境位置好, 無一可取!建議不要來這間酒店。
2024년 2월에 1박 숙박함

4/10 - 별로예요

Jamila Manoela

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The resort has some newer and some older rooms. We stayed in an older room and our experience was not great. I think they need maintenance on some things, for example the bathroom...the drain was blocked, we informed reception about the problem and they said they would fix it but the other days the problem remained the same, the toilet wasn't working very well either. We had to flush it several times for it to work. After the check in , we put poison in the room because there were a lot of mosquitoes (I understand this part because the rooms are in the middle of nature), but when we returned to the room we found some cockroaches that died when we used the poison. The room cleaning was not the best. The staff were attentive and receptive, breakfast with a lot of variety. Considering the hotel category, I expected more, the amount we paid was not worth what we received.
2024년 2월에 3박 숙박함
답변 제공: Management teams 님, 2024년 5월 25일
Dear Jamila Manoele,Thank you for sharing your detailed feedback about your recent stay at Sand Sea Resort. We genuinely appreciate your insights and are sorry to hear that certain aspects of your experience did not meet your expectations.It's disappointing to learn that you encountered maintenance issues in your room, specifically with the bathroom drainage and toilet. Your concerns about the room's cleanliness and the presence of mosquitoes and cockroaches are also noted. We apologize for any discomfort this caused you and will address these issues with our housekeeping and maintenance teams to ensure improvements are made.On a positive note, we're glad to hear that you found our staff attentive and receptive and that you enjoyed the breakfast variety. We strive to provide the best possible service and amenities to all our guests, and your feedback helps us identify areas where we can enhance the guest experience.We understand your expectations for a hotel in our category and will use your comments to better align our services with guest expectations. We hope you might consider giving us another chance in the future to provide you with a stay that truly reflects the quality and comfort we aim to offer.Thank you once again for your feedback.Best regards,Sand Sea Resort

10/10 - 훌륭해요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We loved the comfort of the bungalow
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Clyde

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice property to enjoy Raillay
2024년 2월에 2박 숙박함

8/10 - 좋아요

Kina

연인과의 여행
좋아요: 청결 상태
.
2024년 2월에 5박 숙박함

8/10 - 좋아요

Paul

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I've been staying at Sand Sea since my first visit in 1999. Great location. Muslim owned, so no bacon for breakfast or alcohol served in their restaurant. Their right, so no complaint, but I dined elsewhere - hence 4 stars.
2024년 2월에 3박 숙박함
답변 제공: Management teams 님, 2024년 5월 25일
Dear Paul,Thank you for sharing your feedback and for being a loyal guest of Sand Sea Resort since 1999. We appreciate your continued support and your understanding of our policies. We're glad to hear that you enjoy our great location.We acknowledge your preference for dining elsewhere due to our no-alcohol and no-bacon policy, which is based on our ownership's religious principles. Your understanding and respect for this are greatly appreciated.We hope to continue welcoming you back to our resort and providing you with a pleasant stay each time. If there's anything we can do to make your future visits even better, please don't hesitate to let us know.Best regards,Sand Sea Resort

8/10 - 좋아요

실제 이용하신 고객

가족 여행
Great beach
We had a lovely stay. The beach is beautiful, if a bit busy with taxi and tour boats but that makes it convenient to get to other places. The airport transfer was well worth the cost and went smoothly. Our room was very spacious and comfortable. Could probably do with a bathroom upgrade. All in all a very nice place to stay.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Saniya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Stay
It is an amazing hotel and very clean. The service is great, they give 4 bottles of water everyday. The breakfast was really nice. They offer shared and private shuttle service to the pier and airport. The private shuttles are bit expensive. The shared are the same price as local taxi's.
2024년 1월에 3박 숙박함

8/10 - 좋아요

Peter

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 3박 숙박함

8/10 - 좋아요

Remi

좋아요: 직원 및 서비스, 객실의 편안함
Railay er bra en gang i livet.
Blei skuffet når vi kom til Railay øst med båten da jeg så stranden, men blei gledelig overasket da jeg så resorten gikk over til Railay vest også. Restaurant og badebasseng ligger nydelig plassert mot stranden i vest. Railay beach sin store minus er at det kommer alt for mange turistbåter til stranden og på 80 % av stranden er det båter parkert fra kl 11 til kl 18. Kjempe fornøyd med 5 døgn, men kommer ikke tilbake. Veldig fornøyd med flyplasstransporten.
2024년 1월에 5박 숙박함

8/10 - 좋아요

Paolla

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and location.
2024년 1월에 4박 숙박함

8/10 - 좋아요

Sandra

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sand Sea Resort stretches from the west harbour to the east with well designed, planted and cared for vegetation from flowers to large monkey inhabited trees and palms. Cabins with covered porches are mixed with larger 2-level buildings of rooms with covered balconies and open stairs that don’t interfere with the gardens. Reception is welcoming in a comfortable shaded space on the water. Rooms are corner glazed and bathtub opens to bedroom through sliding glass doors. Bed is very comfortable. Appears they have a hard water problem by the appearance of the shower set, leaking bathtub valves, and toilet float trouble that was partially repaired while we were there. Other built areas could receive more maintenance to rise to the level of the landscaping. Poor wifi. Many staff members seem indifferent to by creating a visitor experience, Zero, of the restaurant staff is a standout. He can be seen clearing tables quickly without being noticed and is quick to attend to guests’ needs. His English is the best we’ve encountered after being in Thailand for two weeks and with it he gave us confidence in approaching severe allergy problems at the buffet.
2024년 1월에 3박 숙박함