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The Saroma lake view from the room is extraordinary. One thing I wish the hotel improve is shuttle bus policy. Flexibility to accomodate the need of customers is important these days. Although the shuttle bus service was kind and nice, it didn't fit my train schedule. I wonder why the hotel could not come to pick me up at earlier times requested since I was the only customer using the shuttle bus. Other hotels are mostly flexible in arranging shuttle service in case when there is only one customer using it for the day.