“First of all, the hotel seemed to be managed by a Thai lady. She was at the reception for the most of time and when I asked any question to other person, I was guided to ask my question to the lady. She was not good at English except for simple communication related to the accommodation. There was no staffs trained for the hotel service or information. When I asked the lady about availability of paid late check-out due to my boat departure time, she seemed to be bothered for the question (Or...