야외 수영장, 08:00 ~ 22:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

호텔 엔칸토 여행 후기

3.5 out of 5
호텔 엔칸토
705 S Telshor Blvd, Las Cruces, NM

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1065개 이용 후기 중 659개" "
평점 8 - 좋아요. 1065개 이용 후기 중 204개" "
평점 6 - 괜찮아요. 1065개 이용 후기 중 100개" "
평점 4 - 별로예요. 1065개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1065개 이용 후기 중 40개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Nancy 님, Austin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A Beautiful property. The lobby and common areas are full of art that reflects the area. Rooms are clean and comfortable.
2024년 5월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 22일
We are so happy that you enjoyed your visit with us, Nancy! Thank you so much for your review and support.

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great resting spot after long drive. Very clean and convenient location.
2024년 5월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 22일
We appreciate your kind words, Paul! Thank you so much for your support.

10/10 - 훌륭해요

patricia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a lovely hotel and our visits with them are wonderful from checking in to checking out. The pool is lovely. The location is great. Highly recommend
2024년 3월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 20일
We are thrilled that you enjoyed many aspects of your stay with us, Patricia! Thank you so much for your kind words and recommendation.

10/10 - 훌륭해요

Stephen S

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were all really nice. The hotel itself is beautiful, though certainly not new.
2024년 5월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 17일
Thank you for your review, Stephen! We are glad that you enjoyed our hotel and staff and we hope to see you again soon.

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent
2024년 5월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 14일
We cherish your kind review, John! We hope you can return for another enjoyable stay with us soon.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 14일
We are ecstatic that you enjoyed your stay with us! Thank you so much for your positive review and support.

6/10 - 괜찮아요

Barbara

가족 여행
별로예요: 편의 시설/서비스
The restaurant was horrible, the food cold and unbearable. Staff at front desk often not available. Rooms need upgrading.
2024년 5월에 4박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 14일
We are sad to hear that there were aspects of your stay that negatively impacted your experience with us, Barbara. We appreciate you bringing your concerns to our attention and we will work with our team to improve.

4/10 - 별로예요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The pictures did not match the feel and condition of the guests rooms The rooms were dated and the bedding was terrible. The tv was old and did not work There was no refrigerator
2024년 5월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 13일
We are sorry to hear that the room did not meet your expectations, Keith. We appreciate your honest feedback and we will share your concerns with our housekeeping and maintenance teams as we are always working to improve. We hope you will give us another shot to impress you in the future.

10/10 - 훌륭해요

Carol 님, BERNALILLO

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Restaurant was delicious with excellent service. The guests 1 floor below us on a patio were very loud and obnoxious all weekend, 6am, 10am, 5pm, 10pm, every day for 3 days. Screaming and loud partying. We asked them nicely to wait til 8am or before 10pm to be loud. Did not work.
2024년 5월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 13일
Thank you for taking the time to share about your stay with us, Carol. We are glad that you enjoyed our hotel and restaurant, but we apologize for the noise disturbance you experienced. We value your feedback and we would love another opportunity to care for you again in the future.

6/10 - 괜찮아요

Curtis

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Average
2024년 5월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 13일
Thank you for your review, Curtis. We value your honest feedback.

10/10 - 훌륭해요

Kris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean rooms, good service, good restaurant and bar area.
2024년 5월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 13일
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 - 훌륭해요

Amy

좋아요: 청결 상태, 직원 및 서비스
Nice property, but don’t count on using the EV chargers.
2024년 5월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 12일
Thank you for your review, Amy. We value your support and feedback and we will share your concern with our team. We hope to care for you again in the future.

10/10 - 훌륭해요

Brian 님, Chandler

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 6일
We are elated that your experience was five-star! Thank you so much for your review and support.

10/10 - 훌륭해요

Diana

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property!
2024년 4월에 4박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 6일
We appreciate your positive review and support, Diana! We would love to care for you again in the future.

10/10 - 훌륭해요

Rossie R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved it
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 3일
Thank you for your positive review, Rossie! We appreciate your support.

2/10 - 너무 별로예요

Michelle

For 120 a night it was out dated no refrigerator, was disappointing
2024년 4월에 4박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 30일
We are sorry to hear that you were disappointed with your stay with us, Michelle. We appreciate your honest feedback and we would love another shot to impress you in the future.

8/10 - 좋아요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
It was a nice place to stay with some historical charm.
2024년 4월에 5박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 30일
We appreciate your kind review, John! Thank you so much for your support.

6/10 - 괜찮아요

Kelli

좋아요: 청결 상태, 직원 및 서비스
Staff were very friendly. The thermostat in my room didn't work very well. Overall, the visit was good.
2024년 4월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 6일
We are glad to hear that you had a good visit with us. We apologize for the issues with the thermostat, but we value your honest feedback and we hope you will give us another chance to care for you again.

10/10 - 훌륭해요

Rossanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and great service
2024년 4월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 29일
Thank you for your kind words! We would love to care for you again in the future.

10/10 - 훌륭해요

Meredith

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is so cute and I love the hotel
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 29일
We are elated to hear that you love Hotel Encanto! Thank you so much for your review and support. It means the world to us!

2/10 - 너무 별로예요

Romel

They charge my card for nothing where in fact I was able to pay everthing aside from the incidental fee. Sigh
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 26일
Thank you for taking the time to leave us this review. We kindly ask that you give our hotel a call if you believe that there were errors with your charges. We would be more than happy to look into this and correct any errors as needed. We hope to connect with your soon.

10/10 - 훌륭해요

Michael

2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 22일
We cherish your rating and support, Michael! We would love to care for you again.

10/10 - 훌륭해요

Durwood

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the facilities are nice all though it is still cool I swam and used the jacuzzi which looked like both of them needed a good cleaning.
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 21일
Thank you for your review and feedback! We hope to care for you again soon.

4/10 - 별로예요

Paige

연인과의 여행
This property does not deserve to be a heritage hotel. Not clean, carpets worn and snagged, cigarette butts on patios, outdoor chandeliers battered and worn. Needs a major overhaul and new layout. Parking lot too far from the entrances. The pool area which is arguably the best part is difficult to get to. We got there at 4p checkin time and the bar doesn’t open until 5p? Poor planning all the way around
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 21일
We are sad to hear that your experience with us was not the best. We sincerely apologize for the issues you encountered with us, but we truly appreciate you bringing these concerns to our attention as we are always looking to improve. We will share your feedback with our team and we are committed to improving.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was a little fooled by pictures I had seen of the lobby and pool are which are very nice. The rest of the hotel is just a large and nice enough hotel. I did think the staff were especially helpful when I had a question. The fitness area was nice and the hotel is centrally located.
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 18일
Thank you for taking the time to leave us this review, David. We appreciate your honest feedback and we hope you will stay with us again in the future.

10/10 - 훌륭해요

yvette

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
n/a
2024년 4월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 19일
We appreciate your rating and support, Yvette! We would love to care for you again in the future.

8/10 - 좋아요

Keenan

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 5박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 19일
We are delighted that you enjoyed your stay with us! Thank you for your review and support.

10/10 - 훌륭해요

SUSAN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel staff was extremely friendly. The Hotel itself was beautiful. I would definiately stay here again.
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 18일
We are thrilled to hear that you enjoyed our staff and hotel, Susan! Thank you for your kind review and support. We would love to care for you again.

6/10 - 괜찮아요

Cesar

2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 18일
Thank you for your review, Cesar. We would love another chance to impress you in the future.

6/10 - 괜찮아요

Alan

Very unique and nice hotel however, couldn’t sleep due to bed being uncomfortable
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 15일
Thank you for your review and feedback, Alan. We apologize about the bed, but we value your honesty and we would love another chance to care for you again in the future.

6/10 - 괜찮아요

Margaret

가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We had NO housekeeping service the entire 3-day stay. No clean towels, no bathroom cleaning, no trash taken out, nothing.
2024년 4월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 15일
We apologize for the lack of housekeeping during your visit with us, Margaret. We are sorry for the inconvenience this caused for you, but we appreciate you bringing this to our attention so we can work with our team to improve.

6/10 - 괜찮아요

Catherine

가족 여행
좋아요: 편의 시설/서비스
The hotel itself was beautiful. The rooms were dated, and small. One of the beds has to be pushed up against the wall to fit in the room. No mini-frig or microwave in the room. The hot water is an issue. We stayed 4 nights and 2 of those night there was little to no hot water. Great place to have an event. The hotel is beautiful, but think budget hotel if you are considering staying overnight in one of their rooms. Hotel food was average.
2024년 3월에 4박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 14일
Thank you for your review, Catherine. We appreciate you taking the time to share about your stay. We value your honest feedback on how we can improve and we apologize for the issues you experienced with us. We would love another chance to care for you again in the future.

4/10 - 별로예요

Dennis

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Das Hotel wird vom Personal gut gereinigt aber der Rest ist stark Renovierungsbedürftig. Sehr flache Decken und stark abgewohnte Zimmer mit einem unglaublich schlechten Internetzugang. Zum Nationalpark “White Sands“ sollte man auf jeden Fall 1 Stunde einplanen.
2024년 4월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 15일
We are glad to hear that you enjoyed our cleanliness, but we apologize that we missed the mark in other areas of your stay. We appreciate your honest feedback and we will work with our team to improve.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 13일
We appreciate your positive review! We would love to care for you again.

10/10 - 훌륭해요

Joanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is beautiful, inside and out. Has an outdoor pool that looked amazing from our room, (but we were too cold and tired to go for a swim). There’s a cozy restaurant/bar in the hotel, with a small but excellent menu (is also open to non-hotel guests). My only negative comment is that when we checked in (around 7:45pm) we asked if we needed reservations for dinner; we were told no reservations needed. When we’d settled in and went to the restaurant, we noticed that all the cozy lounge-tables had “reserved” signs on them, and only the small center tables were open. When we asked, the waiter said that reservations were not needed because the small center tables were available. This was annoying, because the “reserved” tables had more space and more comfy seating. So, we settled into the lounge chairs along the side of the bar, and had our dinner brought on small plates that we perched on our “drinks” table and surrounding flat services. Note: the bar was only about half full, so not exactly a busy night. We remained puzzled by the “no reservations needed yet other people reserved the better tables” policy. At least the food was good.
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 13일
Thank you so much for taking the time to share about your stay with us. We are thrilled that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

10/10 - 훌륭해요

rebekah

2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 5월 1일
We are thrilled that you enjoyed your visit with us! We hope you can return again soon.

6/10 - 괜찮아요

Abigail

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel was really pretty and and cleaning it we weren’t entirely happy with our room. There was no mini fridge and the outlets next to our bed sides. Other than that the staff and hotel were really lovely and kind. It just bummed me out I couldn’t cool water and my left overs for my morning hike
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 13일
We are delighted that you enjoyed our hotel and staff, but we apologize for the issues in your room. We appreciate your honest feedback and we will share your concerns with our team.

10/10 - 훌륭해요

Michael E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The building and grounds are very beautiful. Everything was clean and well maintained. The staff was wonderful!
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 13일
We are ecstatic that you enjoyed your visit with us, Michael! Thank you so much for your kind words and support.

10/10 - 훌륭해요

Craig

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, classy
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 10일
Thank you for your kind words! We cherish your support.

10/10 - 훌륭해요

catherine

Why not two queens?
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 13일
Thank you for your review, Catherine. We hope you can return in the future.

6/10 - 괜찮아요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you're going to book here you need to come early because a lot of things close in the evening and that just leaves your room instead of all the amenities on the first and second floor which is the ground floor
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 10일
Thank you for taking the time to leave us this review, James. We appreciate your honesty and we would love another chance to care for you again.

6/10 - 괜찮아요

Jeri

연인과의 여행
It was clean and ok, expensive restaurant, no continental breakfast and we were charged $16 for the 2 small bottles of water in our room.
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 10일
Thank you for sharing about your experience with us. We appreciate your feedback and we hope you will give us another shot to impress you in the future.

2/10 - 너무 별로예요

John

2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 28일
We are sorry to hear that your experience with us was not the best, John. We would love another opportunity to impress you in the future.

10/10 - 훌륭해요

Erik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice here!
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 7일
We value your kind review, Erik! Your support is greatly appreciated.

8/10 - 좋아요

MJ

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely stay
2024년 4월에 2박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 7일
We are so glad that you enjoyed your stay with us! Thank you so much for your support.

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 5일
We appreciate your rating and support, Benjamin! We hope you can return soon.

10/10 - 훌륭해요

Nahum

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo a la mano
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 3일
We are thrilled that you enjoyed your visit with us! Thank you so much for your support.

10/10 - 훌륭해요

Julio 님, Houston

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent place to stay
2024년 3월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 2일
Thank you for your positive review, Julio! We value your support and we hope to see you again soon.

6/10 - 괜찮아요

Gina

Convenient location. Pool area is lovely. Overall the hotel is lovely. The restaurant and bar have limited hours that are not the most convenient for travelers.
2024년 3월에 3박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 3일
We appreciate your review and honest feedback, Gina. We would love to care for you again soon!

10/10 - 훌륭해요

Catina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property! Exceeded our expectations! Wish I had more time on the property. Definitely will return someday!!
2024년 3월에 1박 숙박함
답변 제공: Kelsey H- Social Media Coordinator 님, 2024년 4월 2일
We are elated to hear that we exceeded your expectations! Thank you so much for your kind review and support. We would love to care for you again!