Crowne Plaza London - Heathrow by IHG

Property class: 4

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Consider a stay at Crowne Plaza London - Heathrow by IHG and take advantage of a terrace, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and British cuisine. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a chair, a lamp, and a framed picture on the wall.

Standard Room, 1 Double Bed with Sofa bed

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Premium Room

A hotel room with a bed, desk, television, and a view of the outdoors.

Premium Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Room

Standard Room, 1 Double Bed, Accessible

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

A bed with white bedding and pillows against a brown headboard.

Standard Room

  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a television, and a minibar.

Standard Room, 2 Double Beds

  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Club Lounge Access

A hotel room with a large bed, a desk with a TV, a chair, a lamp, and a window with curtains.

Standard Room, 1 Double Bed, Club Lounge Access

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, a lamp, and a framed picture on the wall.

Standard Room, 1 Double Bed

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access

A modern bathroom with a glass-enclosed shower, a vanity with a mirror, and a sink.

Premium Room, 1 King Bed, Club Lounge Access

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access

A hotel room with a bed, two chairs, a desk, a lamp, and two framed pictures on the wall.

Premium Room, 1 King Bed, Club Lounge Access

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible

Room

Standard Room, 2 Double Beds, Accessible

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Citi Hotel London Heathrow

Heathrow Villages
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
6.8 out of 10, 170 reviews
The price is ₩65,818
₩78,982 total
includes taxes & fees
Nov 22 - Nov 23
Citi Hotel London Heathrow
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About the neighborhood

Located in West Drayton, Crowne Plaza London - Heathrow by IHG is near the airport and near a train station. The area's natural beauty can be seen at River Thames and Royal Botanic Gardens, Kew, while Royal Albert Hall and Natural History Museum are cultural highlights. Check out an event or a game at Wembley Stadium, and consider making time for Thorpe Park, a top attraction not to be missed. Visit our West Drayton travel guide
Map
Stockley Road, West Drayton, England, UB7 9NA

What's nearby

  • A park with a bench, trees with autumn leaves, and a person walking.
    Cranford Countryside Park
    4 min drive - 2.7 km
  • Stockley Park
    15 min walk - 1.3 km
  • Harlington Sports Centre
    3 min drive - 2.0 km
  • Stockley Country Park
    6 min drive - 2.4 km
  • Southlands Arts Centre
    6 min drive - 2.7 km

Getting around

  • Hayes & Harlington Station
    5 min drive
  • Heathrow Terminals 2 & 3 Underground Station
    6 min drive
  • Heathrow Airport (LHR)
    11 min drive

Restaurants

  • The Great Western
    4 min drive
  • Griddles
    3 min drive
  • Sipson Tandoori Indian Restaurant
    18 min walk
  • The White Hart
    4 min drive
  • The Railway Arms - West Drayton
    4 min drive

About this property

Crowne Plaza London - Heathrow by IHG

  • Upscale hotel near the airport
  • You can look forward to a terrace, a garden, and dry cleaning/laundry services at Crowne Plaza London - Heathrow by IHG. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and British cuisine. In addition to car rentals on site and a bar, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • An indoor pool
    • English breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
    • Express check-out, express check-in, and a front-desk safe
    • A computer station, meeting rooms, and a 24-hour front desk
  • Room features
  • All 465 rooms boast comforts such as 24-hour room service and pillow menus, as well as perks like air conditioning and bathrobes.
  • More amenities include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with designer toiletries and shower/tub combinations
    • Plasma TVs with premium channels
    • Coffee/tea makers, daily housekeeping, and desks

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Frequently asked questions

Does Crowne Plaza London - Heathrow by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:30 AM–8:00 PM.

Is Crowne Plaza London - Heathrow by IHG pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for GBP 16.00 per day. Extended parking is available for GBP 16 per day.

What time is check-in at Crowne Plaza London - Heathrow by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza London - Heathrow by IHG?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Crowne Plaza London - Heathrow by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of GBP 7 one-way applies.

Where is Crowne Plaza London - Heathrow by IHG located?

Situated near the airport, this hotel is 0.9 mi (1.4 km) from Stockley Park and within 3 mi (5 km) of Airport Bowl and Brunel University. Windsor Castle and Twickenham Stadium are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza London - Heathrow by IHG Reviews

8.0

Very Good

8.4

Cleanliness

7.4

Location

8.2

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 366 out of 999 reviews
Rating 8 - Good. 387 out of 999 reviews
Rating 6 - Okay. 130 out of 999 reviews
Rating 4 - Poor. 72 out of 999 reviews
Rating 2 - Terrible. 44 out of 999 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness

Disappointed

Indian restaurant closed which was disappointing as this was a determining factor in my decision to stay. Explanation being ‘they’re doing something in the kitchen’ but not communicated at any point in the booking process. Also never mentioned gym or pool during check in so maybe that was closed too...
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aowsom
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I love this hotel. Its very clean, the staff are very friendly and professional. They have 2 restaurants (both excellent) and a bar. I would definitely stay there again on my next visit to london
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top locatie. Aardig personeel. Ontbijt perfect. Wellness perfect.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints
Stayed 1 night in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not good

room smelt of smoke. shower didn't work correct lot of noise due to people coming and going all hours
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting.
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Awful food

I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together. I hope I hear back from you Kind regards Chanelle
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
.Clean and functional enough for one night stay ....
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
A lovely hotel with great facilities and pleasant staff HOWEVER £16 to park a day whilst in residence there is not only extortionate but in my opinion completely wrong. If you are staying at the hotel then parking should be free
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great staff

Exceptional service! The staff was amazing. There was great amenities and perfect location for us.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Needs some work

Hotel is clean and well located. However the bath / shower tap was broken in my room and the wall sockets felt insecure
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

Small break away

Staff on arrival was rude £16 per night for parking Never made our room up for 2 days Every time we order food from the bar it came out wrong . They add device charge without asking if you want to pay it . Spa area you must be with your child unless they are over 18 as they have no life Gaurds on duty which was annoying as all our children can swim very well but we had to be in the pool with them at all times Overall not a bad hotel good location need to teach there staff some manners
Stayed 4 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware of the shuttle bus!

I picked this hotel because it said it had a shuttle to Heathrow Airport. To my surprise it was not free. Nowhere did I see a cost involved. I even emailed the hotel to ask about the shuttle and then there was no mention of cost in the reply. This was disappointing and made the overall experience not as good as it should have been.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good services all around, ie check in, room maid , waiters etc
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent and food quality is also very good. However I do think certain parts of the hotel are dated and need a refurb
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool and gym - truly brilliant for a hotel complex....Great Curry restaurant - loved the stay and thank you for your flexibility when I realised I was 12 hours early for my flight
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service

OK hotell

Er litt slitt, men fungerer helt ok. Ligger ikke sentralt, men veldig nært Heathrow.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conference attendance

Spacious rooms Plenty of parking Excellent food
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness
Clean, comfortable with all amenities. Smiling and friendly staff. Ease of access
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were nice And onformative the food was not As good as expected. Typical fried food but for one Night was ok but is not atractive for more than one Night
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn't stay there again.

Freezing cold room. Dirty and not very clean. Needs a complete re-design to modernise things again.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable and well maintained. Slow reception

Very slow at check in but other than that an excellent stay. Would book again. Everything in room worked and lots of space. Nice to have a window to open to let in fresh air.
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit far from the airport. The location and no stores nothing else around for one night it was good enough
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sauna and Steam room not available for use. As I had specifically selected thia hotel for the spa facilities I asked the manager to arrange for access to the spa at another hotel locally. I was met with a flat refusal. Diabolical customer service. Avoid this hotel.
Stayed 5 nights in Nov 2019