“I stayed at Union Bluff Hotel for my daughter’s 13th birthday celebration and was very disappointed with our experience. Upon arriving in our room, I discovered multiple areas of mold on the bathroom ceiling. When I called the front desk that evening to report it, I was met with a rude response and was told I was essentially “stuck with it” and would have to deal with housekeeping in the morning.
For a hotel of this reputation, I expected much better customer service and a room that was clean...
“Room was not as pictured on Expedia.
Room was not cleaned as I formed. Had to asked twice to refresh room.
Asked for fresh towels daily and ice and it seemed like a chores since they didn’t have enough staff. Parking got full each night. Location was ok … a bit of a long walk but if you enjoy walking like we do it is fine. Breakfast on premise was very good.
Beach was nice but must bring chairs .
Expected the overall experience to be a little better but it was okay.”
“The room smelled like urine, there was no cable tv, ac was run by a remote control which did not tell you how or what to choose everything looked dirty.”
“Everything about my stay was perfect except they said I wasn’t going to get any points for my 4 night stay because I booked it thru Expedia!!!!!!! I called Hilton And they said I would get points after I checked out. As of now I don’t know if I did.”
“We checked in around 3 PM, and there were no other people in front of us nor behind us. I asked the check-in clerk for the elevator, and he replied that there was no elevator. I am 75 years old and just had a full knee replacement, and no help whatsoever was offered to carry the suitcases up to the second floor.”