I reserved and paid for two rooms at your establishment. One for Friday night for my daughter, and one for Friday and Saturday for me.
I am cancelling the Saturday night stay, and I would like a refund for the entire stay.
When we returned to the building at 7:00 Friday night, the door from the sidewalk was wide open, as was the door to the building. I closed both doors. I went down to get a pizza 30 minutes later, and both were wide open again. It seems that many people have the code to your property. How often is the code changed?
Later that night, I went out in the common area to look out the window to see if the door was closed, and someone was passed out in a chair in the common area on the 2nd floor. How is this allowable? It is NOT safe for people to be wandering in and passing out in the common areas.
There was noise all night, finally quieted down around 3:30am. You said quiet after 10pm. It was like being in a college dorm.
There were people walking through the building all night trying to get into the rooms.
I was very worried about someone trying to get into my daughter's room.
This was a terrifying experience, and the building is not secure. It seemed that people were trying to get into rooms on all the floors. The whole situation was very unsecure and dangerous.