I am so sorry to hear you had such an unpleasant stay with us. I understand that the design of the bathroom is not everyone's taste. There is no excuse for any member of the staff to make you feel less than welcome. Please reach out to me directly so that I may rectify this situation.

Hi Kaman, thank you for leaving a review. Please let us know if there's anything we could have done to improve your stay. Our support team is available 24/7.

Hi Mara, thank you for your honest review. Our team has been notified about the issues you experienced with your space. We clearly dropped the ball and hope you can accept our sincerest apologies. We're available 24/7 via our app, call, text, or email for help during your stay. Should you decide to give us another chance, we'd love to make it up to you.

Your feedback is important to us, Thuy. We're sorry that the noise disrupted your stay. Our team is happy to provide white noise machines in addition to earplugs to aid sleep. You can always request this through our app, call, text, or email 24/7. We hope to host you again for a more relaxing visit.

Thank you for sharing your experience, Valérie. We're glad you enjoyed the decor and cocktails at the bar, but we apologize for the noise and shower temperature regulation issues. Your comfort is important to us, and we're pleased we could provide a cotton blanket and electric heating to improve your stay. We also could've delivered a white noise machine and earplugs to help. We hope to welcome you back for a more enjoyable stay in the future.

Thank you for sharing your feedback. We're glad you enjoyed our prime location, but we apologize for any inconvenience regarding the cleaning service policy and room layout. We strive for sustainability in our stays — our guests can book housekeeping services on demand for a nominal fee. If you decide to stay with us again, we'd love to welcome you back to any of our 40+ worldwide locations.

Hi Daniel, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi James, your feedback is appreciated. We're incredibly sorry for the delay in getting you into your space. Thank you for your flexibility while we addressed the maintenance issue in your space. We hope to show you a more seamless arrival next time.

Hi Kristin, your honest feedback is important to us. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry your stay was disappointing. Our team could've addressed any cleanliness concerns during your visit. Should you decide to give us another chance, we'd love to welcome you back under better circumstances.

Hi Berta, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Your candid feedback is important to us, Wjdan. Thank you for bringing this to our attention. Our team is looking into this so we can repair it. We hope to have the opportunity to host you again soon.

Hi Karyn, your honest feedback is important to us. It saddens us that your space fell short of expectations. Cleanliness is one of our top priorities — our housekeeping team will address the cushions. Please accept our apologies for the trouble. Should you decide to give us another chance, we'd love to host you again at any of our 40+ properties worldwide.

Hi Miray, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Stephanie, your honest review is important to us. Cleanliness is one of our top priorities, and we're sorry for falling short here. Had we known there were bathroom and access issues, our team would've been happy to address these things right away. You can always reach us through our app, call, text, or email 24/7. If you decide to give us another chance, we'd love the opportunity to make it up to you.

Hi Maria, we appreciate your review. It’s great to see you enjoyed your experience with us. We hope to see you again soon in one of our 40+ cities worldwide.

Hi Thomas, your feedback is appreciated. We're incredibly sorry for the cleanliness issues. This isn't the experience we want for any of our guests. We'll review this situation with our housekeeping team to ensure it doesn't happen again. If you decide to give us another chance, we'd love to make it up to you.

Hi Junichi, your feedback is important to us. We're sorry we fell short of customer service. We'll work to improve our level of care to ensure a better guest experience. If you decide to give us another chance, we'd love to make it up to you.

Hi Luis, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.