4/10 - 별로예요
TANISHA
가족 여행
2025년 9월 21일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Upon arrival I knew there about no actual person in the lobby. Cool talking to a person on screen, clearly in a foreign country. I was cool w paying $10 per night parking until returning 1:45am (after being stuck in Downtown Disney's parking lot for 2 hours, ridiculous!) out of the 15 no parking w available. I called customer service b/c the kiosk would not connect. When answered I was put on hold, the gentleman was checking in someone. It was obviously somewhere else b/c no one was in the lobby. He told me to park across the street and would credit $10 (I also asked if maintenance been in to fix the shower - that's another story - He said yes). The lot across the street happened to have o
1 spot available. The other thing that I was not happy about was the shower NOT working. I googled everything about the shower faucet to get it to turn on. Nothing. It would not pull away or rotate. I went out to the lobby at 5a, talked to customer service, she said she would get someone to fix it. I had to leave by 730a, my daughter and I had to rinse at the sink. Returning at almost 2am from a long day, sleepy and tired all we wanted was a hot shower, and it was still not working. I called customer service again, got the same guy I was discussing parking with and told him the shower had not been fixed. He said he would call maintenance. I say no, it was after 2a w no arrival time to fix. I was not offered any compensation. I will not be returning.
TANISHA
2025년 9월에 2박 숙박함