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"The airport shuttle was exacly at the meeting place. "

"La Hotel Makati was incredible. I first checked in at the Fairmont, but the room was disappointing, so I switched to Shangri-La, which was the best decision. The staff was so welcoming. Erik's care and recommendations were spot on. Warren, our bellman, helped with all our luggage and made sure everything was perfect before heading back to the US. Our room was luxurious, and the views were amazing. Thanks to Moli, Mark, and Jerilyn for keeping everything perfect. Dining at The Circle, especially the breakfast buffet, was fantastic. Mama Belle and her team were so warm and inviting. The ladies at the Filipino dessert tables always made sure I had enough sweets. The bell staff was efficient and friendly, too. After the Fairmont experience, Shangri-La was just a breath of fresh air. Amazing service, kind staff, and luxurious rooms made it feel like home. I highly recommend it for anyone visiting Makati and can't wait to return!"

"Staff are courteous. So lucky to mingle with the owner of the hotel and family and they were so down to earth and helpful.The time they knew when our flight was cancelled, the staff did not hesitate to help us extend our stay. They offer the best room they have with a minimal fee for us not to worry looking for another hotel. What a superb customer service it is! "

"Very nice, they’re friendly and good customers service. "

"The staff is so great and kind."

"Excellent Staff "

"Clean "

"The location was spectacular. The staff were very friendly and helpful, we were pleasantly surprised upon our arrival to get upgraded to a Sea/Mountain view villa, and the accommodations were very nice! This definitely enhanced our 7-day stay. Housekeeping were on top of things, and kept our room clean and tidy. Had one small issue with the hot water disappearing one day, but as soon as we notified staff they were on it and fixed it immediately. The only area in which our experience would have been enhanced is an expansion of the menu. All of the Filipino dishes were very good, but the menu was somewhat limited, particularly for breakfast. If your stay is only a couple of days this likely won’t be an issue, but for a week a bit more variety would be nice. However, this was not enough to take my rating down to a 4. There are too many other great things that make the Matinloc Island Resort well worth visiting. We would definitely return for a second visit. Will try to post a few pics if I can once posted to Expedia. Words alone don’t do the place justice."