Verified
4/10 Poor
Verified traveler
Jul 5, 2023
Liked: Cleanliness, communication
Disliked: Room comfort
Not so nice
The property itself was clean and well supplied. The view was spectacular and everything we expected. The major problem is that the room has zero air conditioning. When we arrived it was like walking into an oven. The only option were portable room fans. It was 80 degrees outside and felt like 90+ inside. Opening all the windows and front door into the hall didn’t help. The top floor had no AC running, we thought we could hijack some of the hall air but there was nothing to be had. Unfortunately we had next door neighbors who were smoking (not cigarettes) on their balcony so even sitting on our balcony to cool off was not available. The neighbors below us were also smoking (not cigarettes) so we had a double down on smoke filled air that blew into our unit so even opening or shutting windows or sitting on the balcony was not a option. And one neighbor played loud rock music. When we called customer care at Mammoth Five Star Lodging they listened but offered little to no help indicating these rooms were not their responsibility. So beware this complex is apparently a smoking permitted facility with the exception of room #329. Needless to say, we slept horribly even with all fans running and all windows wide open. The only relief we had was physically leaving the room for cool fresh air. Unfortunately we will not be returning and will only be staying at complexes that have a running front desk to mitigate such problematic issues.
Verified traveler
Stayed 3 nights in Jul 2023