I didn't want to leave a review like this, so I asked them to pay a little more attention to cleaning during my stay. But they still cleaned up a mess. Even cheaper hotels don't clean like this. This is the worst hotel I've ever been to!
Very nice hotel. Staff all very friendly and helpful. Excellent choice of food for breakfast . Very convenient for Marvel Stadium and good choice of bars and restaurants nearby.
We loved our stay here, the heated pool was a highlight, and the breakfast options were great. The staff were very friendly and made check in/out very easy. The little touches like champagne on arrival (and apple juice for the kids!) were a welcome treat!
Pool is amazing! Room is very spacious. Hotel is accessible to free tram to Melbourne CBD. Tram is just a few steps from the hotel. Highly recommended.
The parking being offside was a little weird but other than that great staff, friendly and the buffet breakfast was actually one of the best we have seen in a long time. Quality and fresh products served fantastic
Lovely hotel, my room was large, but I didnโt find the location convenient unless youโre heading to the AFL or an event at Marvel Stadium. Also why do 5 star hotels still have 3 star mote style hairdryers.
Excellent stay, staff were very friendly and helpful when I asked about the free parking and breakfast. Definitely would consider booking there again in the future.
The hotel was clean and the rooftop pool was an experience. However there was quite a wait when we checked in and also when it came to having breakfast the next morning there was nowhere to sit and we had to wait until room became available. We stayed over the Labour Day weekend. We celebrated our 25th wedding anniversary and were given one piece of cake to share between two people. For such a special occasion a better effort could have been made.
Customer service was impeccable!
The room was a little grubby upon arrival but the staff had it cleaned up without a fuss, Iโm not sure if we were supposed to receive a glass of champagne on arrival or if that was club room exclusive as we didnโt receive this but notices others did,
Beds were comfortable and view was quite nice as we could see some of the Docklands,
Buffet breakfast was a little disappointing in my opinion, as the food was quite bland, but the heated pool and spa definitely made up for any cons!
The parking is slightly inconvenient if you donโt have Valet, overall a comfortable stay and staff were lovely.
All in and all, it was a nice stay. Easy transport with the tram across the road to go into CBD.
Staff were friendly. Rooms nice and clean.
Buffet selection at breakfast was fantastic although they definitely need more seating, we had to wait 5/10 mins (not in school holiday time). Could be an issue in school holidays.