"I’m so impressed with the staff at the Liberty Lake Best Western. I broke my ankle and have been using a wheelchair during our trip for Hoopfest. I originally tried to keep the same room for both nights, but they were sold out, so we had to switch rooms the next day.
Housekeeping went above and beyond by helping move our luggage and quickly bringing extra pillows and blankets so I could stay comfortable and keep my foot elevated while the boys played basketball. The hot breakfast and yogurt machine were also a big bonus and made mornings so easy and enjoyable.
Later, when I asked about a late checkout because the boys were doing so well, they were accommodating again and honored it due to my rewards status.
The kindness didn’t stop there. I accidentally left my wheelchair behind when I dropped the boys off at Hoopfest, and Nathan personally brought it out to me so I wouldn’t have to move on my injured leg.
I truly felt cared for the entire stay. The staff made everything smooth and stress-free, and their extra effort made a big difference for both me and the team."
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