뉴 캐슬 노스웨스트 호텔 검색: 지금 예약 가능한 인기 숙소

“While our stay was otherwise pleasant, it ended with a serious security issue that should never happen at any hotel. At approximately 7:30 a.m. on the morning of checkout, a man used a working key card to open our room door, claiming he had previously stayed there and left his shoes behind. Whether he was given a new key or his old key was never deactivated, neither explanation is acceptable. Thankfully, our dog immediately started barking and charging toward the door, causing him to stop before...

“Definitely does not look as presented on the website. Rooms are very out dated, has a very questionable elevator that does have its permit displayed. Pool and hot tub are out of commission. Hallways are very short, I’m 5’9 and can touch the ceiling with my arms not even halfway raised. Bathroom has a walk in shower that is half glass and half curtain, and the curtain doesn’t go fully to the floor so water splashes out and soaks the floor.”

“Room was clean and hotel was very good overall”

“Staff was great and very helpful. Overall great place to stay.”

“They rush you out during check out and close the card entrance.”

“Welcoming front desk. Room was wonderful. Slept well. And a maintenance employee helped me by carrying my bag up the stairs. Quite a delightful place.”

“Water pressure in sink very low.”

“Very good place”

“One of our lamps did not work. They said we can see if we can find another one. They never followed through with it. Fridge did not work. There was food left in it and it was dirty. Laundry was broke. There were NO SMOKING signs posted but plenty of smoking going on! It was gross and smelly!!! Staff were not very friendly or helpful”

“The room was clean but the exhaust fan in the bathroom made a LOT OF NOISE. The front desk staff was not very welcoming or friendly!!!”

“Rooms were dirty, hot tub was broken, bar staff closed kitchen early”

“Good and friendly staff.”

“Great property, staff was nice and breakfast was good”

“Very clean, helpful staff”

“The staff were extremely helpful and very nice.”