Gramercy Park Hotel

Property class: 4

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Near Empire State Building and New York University, Gramercy Park Hotel provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the sauna. The on-site Italian cuisine restaurant, Maialino, offers breakfast, brunch, lunch, and dinner. Dry cleaning/laundry services, a bar, and a 24-hour gym are available to all guests.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

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About the neighborhood

Located in Manhattan, a neighborhood in New York, Gramercy Park Hotel is in the entertainment district and near a metro station. 5th Avenue and Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Lincoln Center and American Museum of Natural History. Traveling with kids? Make time for American Dream, or check out an event or a game at Madison Square Garden. Visit our New York travel guide
Map
2 Lexington Avenue, New York, NY, 10010

What's nearby

  • A statue of Edwin Booth in a park surrounded by trees and red foliage.
    Gramercy Park
    1 min walk - 0.1 km
  • A statue of a man on horseback, surrounded by lush greenery and a large cylindrical monument.
    Union Square Park
    5 min walk - 0.5 km
  • A large glass sphere reflecting a cityscape, with a tall building in the background and a tree in the foreground.
    Madison Square Park
    6 min walk - 0.6 km
  • A cityscape with tall buildings, busy streets, and a prominent building with a large advertisement.
    Flatiron Building
    6 min walk - 0.6 km
  • A Gothic cathedral with pointed spires and intricate window designs, surrounded by modern skyscrapers.
    5th Avenue
    6 min walk - 0.6 km

Getting around

  • 23 St. Station (Park Av.)
    3 min walk
  • New York 14th St. Station
    16 min walk
  • LaGuardia Airport (LGA)
    30 min drive

Restaurants

  • Juice Generation
    3 min walk
  • Wendy's
    3 min walk
  • WatchHouse
    2 min walk
  • Blue Bottle Coffee
    2 min walk
  • Think Coffee
    3 min walk

About this property

Gramercy Park Hotel

  • Upscale boutique hotel in a shopping district
  • Located close to Empire State Building and New York University, Gramercy Park Hotel provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the sauna. The on-site Italian cuisine restaurant, Maialino, offers breakfast, brunch, lunch, and dinner. Guests can also expect to find dry cleaning/laundry services, a bar and a 24-hour gym.
  • Additional perks include:
    • Free self parking, plus valet parking (surcharge)
    • Full breakfast (surcharge), babysitting (surcharge), and a 24-hour front desk
    • Concierge services, free newspapers, and multilingual staff
  • Room features
  • All 190 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as amenities like air conditioning and minibars (stocked with some free items).
  • Other amenities include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Shower/tub combinations and free toiletries
    • LED TVs with premium channels and DVD players
    • Mini fridges, daily housekeeping, and desks

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Frequently asked questions

How much is parking?

Self parking is free at this property.

What time is check-in at Gramercy Park Hotel?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Gramercy Park Hotel?

Check-out is at noon.

Where is Gramercy Park Hotel located?

This family-friendly New York hotel is located in the entertainment district, within 1 mi (2 km) of Flatiron Building, 5th Avenue, and New York University. Empire State Building and Madison Square Garden are also within 1 mi (2 km). 23 St. Station (Park Av.) is only a 3-minute walk and 23 St. Station (5th Av.) is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Gramercy Park Hotel Reviews

8.6

Excellent

9.2

Cleanliness

9.4

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 576 out of 1000 reviews
Rating 8 - Good. 230 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel despite the price which makes it difficult to pick this hotel over other more economical choices
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and nice staff. Great location
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sexy spot. Great bar. Amazing restaurant. Cool vibe. And not insanely priced. Also in the heart of the city.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
They no longer use le labo candles and the distinct “Gramercy smell” is gone. Now it seems like just an older hotel. Also, the peloton cycle could not connect to the internet so could not be used one of the days I was there.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great also restaurants in the area were very good but staff at hotel were the best we will be back soon.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The hotel is unique and the dark, old feel of the place charming. It was an ideal winter hotel in many ways. The location could not be better. That said, it is an old hotel -- the heating was uncomfortable -- noisy, too hot, too hard to control -- the internet was spotty at best, the bathroom cramped and old. Some basic amenities that one finds in newer high-end hotels like a kettle or Nespresso are not there. While it was a nice stay, I doubt I would return.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that as a guest you didn’t have any privileges to the bar on-site. It was a $1000 table min to enter
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness
Check in and taking a lift up were all like in a cave, very dark. Well, those are the uniqueness, which I do not like. Room service (breakfast) were late, need to call and urge them to provide food. Other than these, just a normal hotel.
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
It was very small and the shower didn’t work properly. For $400/night it was also not sanitary.
Stayed 1 night in Feb 2020
Verified review

4/10 Poor

Disliked: Staff & service
One of the rooms they put us in smelled like it had a cigar convention in it right before we got there. The bar tar staff and bar tenders were not very friendly or inviting. Neat old building and cool location, but the rest ruined it.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of spaces to hang out, great bar and restaurant, and quiet room!
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gramercy Park Hotel has beautiful decor and a cool vibe.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great service, wonderful restaurant and bar, excellent location.
Stayed 4 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Beautiful property but A/C heating unit started screeching at 6 in the morning Sunday. They sent a maintenance man up quickly. All he could do was shut it off completely
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
La décoration et l'ambiance général est vraiment bien. La proximité du métro et des différents quartiers sont un atout. Ma chambre était spacieuse et confortable, la décoration était douce et chaleureuse. Le point à mon avis à améliorer est sur le personnel que je trouve peux professionnels. Il ne s'agit pas d'être seulement souriant, mais d'être surtout attentif au client et de devancer sa demande.
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NYC icon!

Such a great classic NYC icon. Loved our stay! Having moved away from this great city 10 years ago it was fun to come back and experience some of the “must dos” we had been recommending to friends for years.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, amenities, property conditions & facilities
The location is obviously ideal. Park access is lovely. Concierge Joy is very nice. The Bartender in Jade was more concentrated on chatting with friends at the end of the bar. Our cocktails were inexplicably tasteless, watered down & lukewarm. When the bill came it was over 40.00 for two watery lukewarm drinks. It would have made us angry if we had to pay for them, but as it turned out our Expedia reservation credited them back to us at the end of the stay as part of the VIP thing. I've no idea what else the VIP thing might have included, didnt realize I booked it. We didn't return to that bar. Saw a doorman as we checked in, then not never again until 3 days later when we left. A hotel boasting 5 stars ought to be able to manage a cheerful face at the entrance to assist with cabs, etc. We are not snobs, can open our own doors, but would occasionally like assistance or to be greeted with a smile when entering the hotel. Didnt happen. Nonexistent. Needed to speak with the front desk from our room....called 4 times and couldn't get anybody to answer. Got disconnected twice. Eventually got connected to the manager who was very nice. Room was neat, tidy. Comfortable bed. Bummed about the disconnect we felt from the staff throughout our stay. Not rude, just disinterested in us. A small thing-a coffee maker of some sort in the room is always welcome for first cup. A simple french press, maybe? The amenities in the bathroom are Aesop, my favorite.
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
While the hotel itself is quite beautiful, the staff really ruined our experience. The management seems utterly non existent. Perhaps my expectations were high due to the price of hotel, but the staff they have at this hotel would'nt be hired at a gas station in CT let alone a nice hotel. The housekeeping was actually pretty friendly. The front desk and any phone reps all seem to have the same horrible attitude as if speaking to them is an inconvenience. I honestly can't believe anyone would hire any of the front staff at this hotel. Incredibly disappointed.
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Expected more...

Expected a much nicer upgraded property. Didn’t feel clean. Toilet was clogged the first morning and it took 1 hour to fix. Lightbulbs went out. Ac was noisy.
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Staff & service
There is no security. You can go in and take the elevators and go up the rooms directly. Also most people at the reception dont look happy at all. The price when all the taxes are added go up significantly. Ac/ heating very noisy.
Stayed 5 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
We had high hopes for our overnight stay in NYC. We have been to the restaurant at this hotel and loved it - thought we'd try the hotel. When we got there the family checking in next to us got a warm welcome, a description of the hotel and two glasses of complimentary champagne. Our front desk agent barely made eye contact, basically threw our room keys at us and walked away. The rooms were dark and dated. The bathrooms were claustrophobic and dirty. My husband and I went to have a drink at the bar. It took almost an hour to get one drink and our bill. Really disappointing experience especially for $700 a night. Will definitely not stay there again.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel and rooms looked very nice, we just had to change rooms because of finding pubes in the bathroom. They also told us at check in that they only had 1 room available, directly above the bar, and then magically another one appeared when we said no, and then another one magically appeared when we had to change rooms. I got the feeling they were trying to shaft us on our room quality, not sure why. Maybe they don't like people who book through Expedia. Other than those things our stay was ok, we won't stay there again though.
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Liked: Room comfort
Disliked: Cleanliness, staff & service

A Hotel in Decline

Our stay at GPH fell far short of our expectations, especially in terms of customer service. The front desk was less than friendly when we checked in. The room type that we booked was given away to other guests. While they did upgrade us, the upgraded room wasn't the type we were looking for. The front desk agent acted incredulous and even went as far as to openly blame us for not being more specific about what we wanted when we booked the room. It's pretty simple, really - we wanted the room type that we booked. Nothing more, nothing less. The next night was going to be a romantic evening in our room. I had purchased a bottle of champagne and had requested that morning that it be put on ice at a certain time. The front desk assured me that it would be taken care of. When we returned to our room that evening, our champagne was not on ice as it was supposed to be. I called down to the front desk to put in the request again. Two and a half hours later, a bucket of ice arrived with champagne flutes. By then, the mood I was trying to set had long passed. I know, first-world problems, right? My room was upgraded and I had to wait for chilled champagne. Boohoo. Well, for a supposedly "5-Star hotel" and the high sum of money I paid, yes, I have higher expectations. Instead, all we got was lousy service and broken promises from start to finish. All that, without even getting to the part about the rusty shower water, loose baseboards, and water-stained curtains...
Rusty shower water
Loose baseboards
Water-stained curtains
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Disliked: Staff & service, amenities
En pitänyt yllättävästä "Facility feestä" ollenkaan!
Stayed 5 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great room! Super spacious and comfortable- and such a lovely part of town. Super loud party underway on my last night was a bit unwanted at bedtime, otherwise flawless stay.
Stayed 3 nights in Dec 2019