Exterior

Reviews of Le Meridien New York, Fifth Avenue

4 out of 5
Le Meridien New York, Fifth Avenue
292 Fifth Avenue, New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 58 reviews" "
Rating 8 - Good. 7 out of 58 reviews" "
Rating 6 - Okay. 5 out of 58 reviews" "
Rating 4 - Poor. 1 out of 58 reviews" "
Rating 2 - Terrible. 3 out of 58 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, good location, friendly staff but very small room in low floor with low light
Stayed 2 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
i liked that elevator didnt require card key
Stayed 1 night in Apr 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience. Will come back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rohit

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. Most especially they greet everyone when they are exiting or entering the hotel, they always refresh the room really well. (Made the bed, changed towels, cleaned etc). In one instance some mistake happened that they cleaned out my food when I was away. They made up by giving me breakfast for rest of my stay. It was a truly exceptional service overall.
Stayed 7 nights in Apr 2024

10/10 Excellent

Kizhanipurath

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are very courteous and professional. They went out of their way to be helpful . There was an initial hiccup due to Expedia not communicating the details of the booked package properly. The hotel front office manager took the trouble to contact Expedia and sorted out the problem. In future I will be wary of using Expedia for hotel booking. Safer to do it direct with the property.
Stayed 3 nights in Mar 2024

10/10 Excellent

Taesoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for shopping, dining, transportation, entertainment at great price and comfort. Friendly staff and great service. Would stay here for future travels.
Stayed 4 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property staff helpful and friendly
Stayed 4 nights in Mar 2024

10/10 Excellent

Leona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent very helpful. The place is nice and secure. The rooms were spacious
Stayed 1 night in Mar 2024

10/10 Excellent

Ngan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and friendly staff! Very accommodating. Great location. Traveled with a toddler. Would definitely be back!
Stayed 4 nights in Feb 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at this hotel. They checked us in early and the doorman ‘Barry’ was just the best. Staff were friendly. Room was larger than most NYC hotels. Great location. Loved it
Stayed 1 night in Feb 2024

8/10 Good

Eugenia

Liked: Staff & service
Disliked: Property conditions & facilities
Everything
Stayed 3 nights in Feb 2024

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a weekend with my wife. The hotel has a great location and it's nicely decorated. The staff is great! They are helpful and kind. The room was clean and looked fancy. The only thing we were not so happy about was the size of the room. It had a King size bed but the room itself was small. It has all you need but if you are carrying luggage there's no room to place it. We were carrying only 2 handbags and we were OK. So check the size of the room before you book it.
Stayed 2 nights in Feb 2024

10/10 Excellent

Raffaele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location, amazing staff.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are a bit small but well appointed. My only issue was there was not room to unpack because there were no clothes drawers. Otherwise, the staff were friendly. Rooms well modern and clean. Central to everything. It was very nice.
Stayed 4 nights in Jan 2024

6/10 Okay

Andrew

Stayed 3 nights in Jan 2024

10/10 Excellent

K B Al

Stayed 1 night in Dec 2023

10/10 Excellent

Chang seop

Stayed 2 nights in Dec 2023

10/10 Excellent

Rachelle, Boston

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Star Experience!
I had such a pleasant stay with my family here. I will definitely be back when we visit New York again. Thank you to the Le Meridian NY Fifth Ave. staff for such an amazing experience!
Stayed 2 nights in Dec 2023

10/10 Excellent

Antoine

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 8, 2023
Antoine, we're delighted to hear about your positive experience at Le Méridien New York, Fifth Avenue. Thank you for the outstanding rating. It's a pleasure to know that we met your expectations. We look forward to welcoming you back for another superb stay in the future.

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this hotel were more than special! Thoughtful, warm and very helpful, every member of the staff made our stay special. The room was comfortable and very well kept,, will stay again!
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 11, 2023
Constance, it's wonderful to hear how our team made your experience at Le Méridien New York, Fifth Avenue truly exceptional. Your commendation of our team's thoughtful, warm, and exceptional service is highly appreciated. We're also thrilled you found our rooms to be comfortable and immaculately maintained. We eagerly anticipate your return visit.

6/10 Okay

Kainat

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Extremely small rooms
Even for Manhattan standards, the room was extremely small. Once I realized that, I tried to talk to the front desk to see if there were any other options or even adding another room to the reservation. Initially, the individuals at the front desk were really nice and gave me the card of the assistant general manager so I could speak to him since he was the one who could help with the issue. His name was Wei. The next morning I tried to reason with him and he was exceptionally rude. Wei was extremely unfriendly and not even willing to sympathize. A direct opposite of the experience that I had the night before with the night staff, I wish I had gotten their names because they were definitely way better at customer service. For $600+ a night, I expected better.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 10, 2023
Kainat, it's regrettable to hear that your experience didn't live up to your expectations, especially in the context of your interaction with certain team members. Please rest assured that we take every feedback seriously to provide a superior guest experience. We will address the concerns raised and take necessary action. We hope to have a chance to make your next stay more enjoyable.

10/10 Excellent

Enrico

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 2, 2023
Enrico, thank you very much for staying at Le Méridien New York, Fifth Avenue. It's heartening to see that you had a wonderful time. We truly hope to see you again on your next visit to the city.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Stephanie, thank you for taking the time to rate your recent stay. We gather from the rating that your experience may not have entirely met your expectations. We would love to learn more about your experience - your feedback is crucial in our continuous efforts to improve our service. We hope for the opportunity to provide a better experience in the future.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is perfect because you can walk to almost everywhere! The room is compact but clean and classic. Staff are always courteous. Highly recommend!
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 20, 2023
Ernest, thank you for your high recommendation! It's delightful to know you appreciated the prime location of Le Méridien New York, Fifth Avenue. We're also pleased to see you enjoyed the overall cleanliness and classic appeal of your room, and found our team members constantly courteous. We look forward to welcoming you back in the near future!

10/10 Excellent

Chrystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Each and every staff member was soooo helpful and courteous. All companies could learn from their example. Room was very well laid out. Only suggestion I would add is to have a sliding door where mirror is in double bed room on 6th floor since shower is clear glass.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 9, 2023
Chrystal, it's heartening to know that our team at Le Méridien New York, Fifth Avenue played a key role in making your stay memorable. We truly believe that our colleagues' efforts are what sets our hotel apart. We are also glad to hear that the room layout suited your needs. Your suggestion regarding the shower door is noted and truly appreciated, as we're continually looking for ways to further enhance our guests' experience. We're looking forward to your next visit.

10/10 Excellent

Templar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The staff went above and beyond.
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 23, 2023
Thanks for the fantastic review, Templar!It's excellent you had such an amazing stay at Le Méridien New York, Fifth Avenue! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

10/10 Excellent

Denisse

Traveled with family
Liked: Amenities, property conditions & facilities
The best location and super clean hotel
Stayed 2 nights in Aug 2023
Response from Customer Service on Aug 29, 2023
Denisse, we're thrilled to learn that you appreciated the prime location and immaculate cleanliness at Le Méridien New York, Fifth Avenue. We strive to provide our esteemed guests an unforgettable stay, and we're glad we hit the mark for you. We're looking forward to hosting you again in the future!

10/10 Excellent

Emad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Very clean and the best part very friendly and helpful staff. Room on smaller size; but I guess it is New York. No coffee in room.
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 22, 2023
Emad, it brings us joy to learn about your recent pleasant stay at Le Méridien New York, Fifth Avenue. We're pleased you found the location convenient and appreciated the cleanliness our team is committed to maintaining. It's also music to our ears hearing that our team members were friendly and helpful during your visit. We wish to acknowledge your comment about the room size and the availability of coffee in your room. Thank you for your feedback, and we hope to see you in the future for another exceptional experience.

10/10 Excellent

Vaughn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and exceptionally friendly staff!
Was greeted with open arms from the beginning of our stay. Room exceeded our expectations with a private balcony that we were not expecting. Staff treated us like family and went above and beyond catering to our needs. I will be making this my permanent go to hotel to stay at wherever I’m in New York!
Outside on our balcony we can see the Empire State Building. The city alley vibes are vibing!
Our room with 2 queen beds and private balcony!
Turntable Restaurant/Bar next door with great drinks and food
Stayed 3 nights in Aug 2023
Response from Customer Service on Aug 30, 2023
Vaughn, thank you for sharing your delightful experience at Le Méridien New York, Fifth Avenue. We are thrilled to hear that your visit exceeded your expectations, particularly with the surprise addition of a private balcony. Knowing that our team members made you feel like family and were able to effectively cater to your needs truly warms our hearts. We are excited to be your designated accommodation whenever you're in New York. Thank you again and we look forward to your continued patronage.

10/10 Excellent

Suzy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very welcoming!! Clean, and safe! Shantel was awesome!!!
Stayed 2 nights in Aug 2023
Response from Chantell on Aug 14, 2023
Hi Suzi, I'm so happy to hear your time at Le Meridien was awesome. Hope to see you soon!

10/10 Excellent

Csaba

Stayed 2 nights in Jul 2023
Response from Customer Service on Aug 21, 2023
Thank you for the amazing rating, Csaba!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Le Méridien New York, Fifth Avenue soon!Thanks again for leaving your feedback!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are top-notch. The doorman and the front-desk staff are kind and professional. One day we got in the elevator and the head of facilities and his assistant were in the elevator…they introduced themselves and said that if anything regarding the physical facilities needed attention that they would be glad to hear about it, so they could address it quickly. Great thing is, there was absolutely nothing to complain about! The hotel provides a clean, modern, quiet place to rest and relax while visiting NYC…a very hectic place. Thanks to the staff for a wonderful stay! The restaurant that serves the hotel, Allora Fifth Avenue, provided wonderful food and service as well! Highly recommend!!!
Stayed 2 nights in Jun 2023
Response from Customer Service on Jul 3, 2023
Thanks for the great review, David!It's wonderful you enjoyed your stay at Le Méridien New York, Fifth Avenue so much! We strive for excellence so we're thrilled you appreciated not only our amazing staff and cleanliness, but also our delicious dining options! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

10/10 Excellent

Crystal Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Near to everythibg
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 4, 2023
Thank you for the great review, Crystal!We're thrilled to hear that you had a great stay at Le Méridien New York, Fifth Avenue! It's wonderful that you loved our central location so much! We'd love to see you again soon so we can share an even more positive experience with you.Please come see us again soon!

10/10 Excellent

Josue

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Le Meridien were exceptional. The room was clean and comfortable. It is in a central location.
Stayed 1 night in May 2023
Response from Customer Service on May 15, 2023
Thanks for the excellent review, Josue!We're delighted your time at Le Méridien New York, Fifth Avenue was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly staff and cleanliness as well as our comfortable rooms and prime location. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

8/10 Good

Darius

Stayed 4 nights in Apr 2023
Response from Customer Service on Apr 28, 2023
Thanks for the great rating, Darius!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Le Méridien New York, Fifth Avenue soon, we'd love to have you back!

6/10 Okay

Kelli

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Customer Service on Mar 15, 2023
We appreciate the feedback, Kelli.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Michele

2/10 Terrible

Thomas

Stayed 3 nights in Jan 2023
Response from Customer Service on Jan 7, 2023
We appreciate your feedback, Thomas.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

6/10 Okay

Moon Sue

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Marco

Stayed 1 night in Dec 2023

10/10 Excellent

mercy

Stayed 3 nights in Sep 2023
Response from Customer Service on Oct 6, 2023
Mercy, it's wonderful to see your excellent review score for Le Méridien New York, Fifth Avenue. We trust your stay was filled with enjoyable moments and exceptional service. We would be thrilled to welcome you back on your next visit to the city. Safe travels!

10/10 Excellent

Rolf

Stayed 8 nights in Jul 2023
Response from Customer Service on Jul 24, 2023
Thank you for the perfect rating, Rolf!We are very pleased to hear that you had a wonderful stay at Le Méridien New York, Fifth Avenue. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!