The staff are top-notch. The doorman and the front-desk staff are kind and professional. One day we got in the elevator and the head of facilities and his assistant were in the elevator…they introduced themselves and said that if anything regarding the physical facilities needed attention that they would be glad to hear about it, so they could address it quickly. Great thing is, there was absolutely nothing to complain about! The hotel provides a clean, modern, quiet place to rest and relax while visiting NYC…a very hectic place. Thanks to the staff for a wonderful stay! The restaurant that serves the hotel, Allora Fifth Avenue, provided wonderful food and service as well! Highly recommend!!!