외관

보코 타임스 스퀘어 사우스 뉴욕, IHG 호텔 여행 후기

3.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 996개 이용 후기 중 508개" "
평점 8 - 좋아요. 996개 이용 후기 중 318개" "
평점 6 - 괜찮아요. 996개 이용 후기 중 104개" "
평점 4 - 별로예요. 996개 이용 후기 중 34개" "
평점 2 - 너무 별로예요. 996개 이용 후기 중 32개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Arum

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Arum, it's fantastic to hear you had such a positive experience at voco Times Square South New York, an IHG Hotel. It's with great pleasure that we welcome high-satisfied guests like you. We hope you'll visit us again very soon and experience our top-notch service. Safe travels!

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
No, not this one
Not a good service at all, I would choose other hotels for next business trip.
2023년 11월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
We're deeply sorry to read about your less-than-ideal experience. We always aim to deliver high-quality service, it's regrettable that this was not reflected during your stay. If you decide to choose us for future trips, we'll strive to ensure that your experience matches the high standards we set for ourselves.

10/10 - 훌륭해요

WONSEOK

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Customer Service 님, 2023년 12월 5일
Wonseok, thank you for rating the voco Times Square South New York, an IHG Hotel so highly. It's rewarding to hear that guests like yourself have a fantastic experience. Our team members are eagerly awaiting your next visit. Thank you again!

10/10 - 훌륭해요

Taehee

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
좋은 위치에 친절한 직원. 청소도 매일 해주고 합리적인 뉴욕에서의 호텔입니다. 도보로 왠만한 관광지가 이동가능하며 교통편도 좋습니다.
2023년 9월에 7박 숙박함
답변 제공: Customer Service 님, 2023년 9월 9일
태희 님, IHG 호텔인 voco Times Square South New York에 대한 귀하의 긍정적인 피드백을 듣고 매우 기쁩니다. 우리의 헌신적인 팀원들은 고객에게 훌륭한 숙박을 제공하기 위해 노력하고 있습니다. 이상적인 위치와 일일 하우스키핑 서비스에 만족하셨다니 기쁘게 생각합니다. 곧 다시 고객님을 환영할 수 있기를 바랍니다.

8/10 - 좋아요

BYUNG CHOON

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함
답변 제공: Meagan D. - Assistant General Manager 님, 2023년 3월 7일
Hi Byung Choon,Thank you for your candid rating!

10/10 - 훌륭해요

Andrea

가족 여행
The front staff are very friendly
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Andrea, thank you for your kind words! The team members at voco Times Square South New York, an IHG Hotel, always strive to provide a warm and welcoming experience. We hope to see you again soon!

10/10 - 훌륭해요

Victoria

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grate hotel, grate staff! Easy to walk to places or the subway
2024년 5월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Victoria, thank you for your wonderful feedback! The team at voco Times Square South New York, an IHG Hotel, is thrilled to hear you enjoyed your stay and found our location convenient. We're looking forward to welcoming you back soon!

4/10 - 별로예요

Asmaa

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Asmaa, it's disappointing to note your rating without specific comments. We value feedback to commit ourselves to continuous improvement. If there were particular aspects of your stay that did not meet your expectations, we encourage you to share details at your earliest convenience. We hope for a chance to deliver a more satisfying experience in the future.

10/10 - 훌륭해요

Victoria 님, Freeland

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and comfortable, and the staff very friendly and helpful. It is close to Penn Station, which is what I needed for this trip, and to various dining options. The bathroom was a mixed bag. The shower was new and spacious, but the sink and counter were very tiny and awkwardly designed on an angle. Water went everywhere no matter now careful I was when I tried to use it. But otherwise the room was good.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Victoria, it's delightful to hear your positive feedback regarding the cleanliness, comfort and prime location of the voco Times Square South New York, an IHG Hotel. Our team members are thrilled to know that you found them helpful and friendly. We appreciate your constructive feedback on the bathroom amenities, specifically the sink and counter design. Your comments will certainly inform our ongoing efforts to improve our guest experience. We're glad to know that, overall, you enjoyed your stay with us and we look forward to welcoming you back.

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Voco was a pleasant surprise. Everything about this property was enjoyable.
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Tracey, we're thrilled that voco Times Square South New York, an IHG Hotel was a pleasant surprise for you. It's great to hear that all aspects of your visit were enjoyable. Thank you for leaving a review on Expedia. We hope to welcome you back in the future.

8/10 - 좋아요

Jalen

좋아요: 청결 상태, 직원 및 서비스
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Jalen, thank you for giving voco Times Square South New York, an IHG Hotel a high rating on Expedia. We are glad to know that you enjoyed your stay with us. We strive to provide the best experience for our guests and your rating shows us that we are doing something right. We hope to welcome you back on your next visit to New York.

8/10 - 좋아요

Laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tutto ok
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 28일
Laura, thank you for choosing voco Times Square South New York, an IHG Hotel for your stay. We're pleased to hear your visit was satisfactory. We hope to welcome you back in the near future.

6/10 - 괜찮아요

Michel

연인과의 여행
좋아요: 청결 상태
Personnel jeune et inexpérimenté . Maitrise de la langue anglaise minimale. Notre chambre n’a pas été nettoyée à cause du manque de personnel. 2 jours après notre retour, pas de facture détaillée sensé être envoyé par courriel
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Michel, merci d'avoir partagé ton expérience. Il semble que certains aspects de votre séjour ne vous aient pas entièrement satisfait, notamment la maîtrise de la langue des membres de notre équipe et le service de ménage. Nous apprécions vos commentaires et les utiliserons pour garantir que ces questions sont traitées de manière appropriée afin d'offrir une assistance client plus efficace. Nous apprécions votre compréhension et votre patience.

6/10 - 괜찮아요

Jeisson

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
La habitación era demasiado pequeña para 4 personas, no había comodidad y el baño no estaba funcionando. Muy diferente a como se veía en las fotos.
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Jeisson, lamentamos saber que la habitación le pareció más pequeña de lo esperado y tuvo algunos problemas con el baño. Su comodidad es primordial para nosotros y nuestro objetivo es proporcionar representaciones precisas de nuestras habitaciones en fotografías. Apreciamos sus comentarios ya que nos ayudan a mejorar la experiencia de nuestros huéspedes. Esperamos que nos brinde otra oportunidad para cumplir mejor con sus expectativas en el futuro.

10/10 - 훌륭해요

Josh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Josh, it's great to know that you had a satisfactory stay at voco Times Square South New York, an IHG Hotel. We're grateful for your feedback and hope to welcome you back in the future. Safe travels!

6/10 - 괜찮아요

Karen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Karen, it appears your experience at our voco Times Square South New York hotel did not meet your expectations. We value your feedback as it helps us continuously enhance our guest services and offerings. Your satisfaction is crucial to us and we hope you give us another opportunity to provide a more pleasant stay in the future. Thank you for your time.

4/10 - 별로예요

Brian 님, Harare

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
Too narrow corridors
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Brian, we're sorry to hear your feedback regarding the hallways. It's unfortuante to learn that their dimensions didn't meet your expectations. We assure you that our hotel layout has been designed to provide efficient use of the space available. We hope to have another opportunity to serve you better in the future.

10/10 - 훌륭해요

Henri

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A modern, visually pleasing hotel that is out of the ordinary. Fifteen-minute walk from so many sites. Terrific stay!
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Henri, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're excited to hear you enjoyed our unique design and our proximity to numerous attractions. It's wonderful to know your stay was terrific, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Debora

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I know it is "just business," but I was deeply disappointed with the huge price differential from one trip to the next- from 115.00 a night for one trip to 440.00 a night for the next trip. It is a very nice hotel, but it isn't a 440.00 a night hotel. I will stay there again when the prices aren't 440.00 a night.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Debora, we appreciate you recognizing voco Times Square South New York as a very nice hotel. However, we also understand your frustration regarding fluctuating prices which can occur due to demand, availability, and other market-related factors. Nevertheless, we're looking forward to welcoming you back when our rates align more with your budget. Thank you for staying with us.

10/10 - 훌륭해요

Milly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was a wonderful stay! I will definitely be back again.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 10일
Milly, hearing that you had such a positive experience at voco Times Square South New York, an IHG Hotel fills us with joy. Thank you for sharing your feedback. It's great to know you enjoyed your stay and plan to visit us again. We're looking forward to welcoming you back in the future!

8/10 - 좋아요

Katherine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
I read other reviews about the slowness of the elevators, and after staying at the hotel, I can confirm they were correct. It was incredibly frustrating that there are only two small elevators, so when one is out of service, the other elevator (each elevator only fits about 8 people) gets full very quickly...so we had to keep waiting until there was space in the elevator. If you're on the 18th floor like we were, you might have to wait 30 minutes or more just to be able to get on the elevator to go down! Absolutely ridiculous. Another complaint is that our room was for 4 people, but the room only had 1 chair, and barely any space for luggage. I expected rooms in NYC to be on the small side, but this was too small. The positives were that the room was clean and the staff were nice.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 4월 9일
Katherine, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We understand the inconvenience surrounding the elevators and the space within the guest rooms. We're steadfastly working on these areas for a smoother guest experience. On a better note, it's heartwarming to hear about the cleanliness of your room and the hospitable demeanor of our team members. We appreciate your constructive comments as they help us continuously improve. We look forward to having you back.

10/10 - 훌륭해요

Cemil

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles gut
2024년 3월에 8박 숙박함
답변 제공: Customer Service 님, 2024년 4월 4일
Cemil, es ist fantastisch zu hören, dass Ihre Erfahrung im voco Times Square South New York, einem IHG Hotel, zufriedenstellend war! Wir freuen uns über Ihr kurzes, aber ermutigendes Feedback. Wir hoffen, Sie bald wieder für einen weiteren angenehmen Aufenthalt begrüßen zu dürfen.

10/10 - 훌륭해요

Phat

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All good!
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 4월 3일
Phat, it's wonderful to hear your experience at voco Times Square South New York, an IHG Hotel, was entirely positive! We appreciate you taking the time to share your feedback and look forward to your return.

8/10 - 좋아요

Scott G

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here during my NY Vacation. Staff was professional and courteous. Room was small. TV options were good. Room i booked showed refrigerator, got to motel and was told special needs received them????
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Scott G, thank you for choosing to stay at voco Times Square South New York during your vacation. We're delighted our team members left a positive impression with their professionalism and courtesy. We also love that you appreciated the TV options in your room. As for your concerns regarding the room size and refrigerator, we would like to assure you that we offer a range of room sizes and amenities designed to suit diverse needs and preferences. If you have specific requirements, we recommend contacting us directly so we can do our best to meet them. We hope to have you back for your next NY getaway.

8/10 - 좋아요

Briona M.

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were really friendly Check in was a smooth process Clean property Great breakfast
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 12일
Briona, it's fantastic to know that you experienced a hassle-free check-in at voco Times Square South New York, an IHG Hotel. We are pleased that our team members made a positive impression with their friendliness, and that you found the property well-kept. Moreover, we're delighted to learn our breakfast selection was to your liking. We hope to have the opportunity to serve you again soon.

10/10 - 훌륭해요

Camilo

Great service great location great ambience
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 28일
Camilo, it's delightful to read your positive feedback about your stay at voco Times Square South New York, an IHG Hotel. We're thrilled that the location, service, and ambiance met your expectations, aligning with our commitment to provide exceptional experiences. We eagerly await your return visit. Thank you.

8/10 - 좋아요

Atanael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
many food carts next to it
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Atanael, it's great to hear that you appreciated the vibrant food scene adjacent to voco Times Square South New York, an IHG Hotel. The location certainly offers our guests a delightful variety of gourmet experiences right at their doorstep. We hope you savored some tasty treats during your stay with us. Upon your return, our colleagues would be more than happy to recommend some local favorites.

8/10 - 좋아요

Heidi

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 26일
Heidi, it's rewarding to learn you had a gratifying experience at voco Times Square South New York, an IHG Hotel. We'd be thrilled to welcome you back on your next visit to the city. Safe travels!

10/10 - 훌륭해요

Matthew

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Good bar and restaurant. Friendly and helpful staff. Only issue is there are only two elevators, so there are long waits if the hotel is full, during check in and check out time.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 23일
Matthew, it's heartwarming to know you enjoyed your stay at voco Times Square South New York, an IHG Hotel. Your appreciation of our bar, restaurant, and dedicated team members brings us great joy. We acknowledge the wait times for the elevators can sometimes be longer than desired during peak times. However, that doesn't take away our commitment to providing a superior guest experience. We hope to welcome you back soon for an even better experience.

8/10 - 좋아요

Linda Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Linda, thank you for choosing voco Times Square South New York, an IHG Hotel. We're glad you left a rating, and we hope your stay was enjoyable. We look forward to welcoming you back on your next visit to New York.

10/10 - 훌륭해요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 22일
Miriam, it's wonderful to hear that you enjoyed your stay at voco Times Square South New York, an IHG Hotel! Thank you for the remarkable score, and we hope to welcome you back on your next visit to New York. Safe travels until then!

10/10 - 훌륭해요

Bill

2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 6일
Bill, thank you for the fantastic rating of voco Times Square South New York, an IHG Hotel. We're elated to hear about your positive experience. We hope to have the pleasure of serving you again in the future.

10/10 - 훌륭해요

MARVIYA

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 17일
Marviya, thanks for your glowing rating! We're thrilled to know that you had such a wonderful experience at Voco Times Square South New York, an IHG Hotel. We aim to provide top-notch service and exceptional experiences for our guests, and it's gratifying to know we hit the mark for you. We hope to have the pleasure of seeing you again in the future. Safe travels!

10/10 - 훌륭해요

Margaret

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location and friendly staff It was very quiet during the night
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Margaret, it's delightful to know you relished your stay at voco Times Square South New York. We're elated that our strategic locale and warm team provided great value to your experience. Your feedback regarding the peaceful nights is heartening as well. We look forward to serving you again on your next New York City adventure.

10/10 - 훌륭해요

Karla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Karla, thank you for taking the time to rate voco Times Square South New York, an IHG Hotel. We're thrilled you had an excellent stay with us. We're all looking forward to welcoming you back in the future.

10/10 - 훌륭해요

Maxime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 16일
Maxime, it's great to hear that your stay at voco Times Square South New York, an IHG Hotel was satisfying. We truly appreciate your high rating and hope we can welcome you back in the near future for another perfect stay.

10/10 - 훌륭해요

Mandy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pros: clean, modern, comfy beds, lots of outlets and USB plugs in the room, free wifi, you can chromecast on the TV in the room, locked room for your luggage if you need to arrive early or has a late flight, "free" welcome drinks (it's included in ur resort fee). Cons: Room 1002 washroom has a weird smell. Breakfast wasn't included in my rates but there are so many good options just a short walk away. All in all, I would recommend!
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 14일
Mandy, your recommendation is greatly appreciated. We're thrilled to learn voco Times Square South New York, an IHG Hotel, met your needs with our convenient amenities and comfortable accommodations. We regret any issues you encountered with the room scent, and assure you our team is always available to address such concerns. It's great to know that the surrounding area offered many breakfast options for you. We're looking forward to hosting you again for another enjoyable stay.

10/10 - 훌륭해요

Patricia 님, Peabody

Great desk person named Michael! Very welcoming and friendly
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Patricia, thank you for your kind words! We are thrilled to hear that Michael at voco Times Square South New York, an IHG Hotel, made your experience pleasant and memorable. It's always great to hear when our team members go the extra mile to welcome our valued guests like you. We look forward to your next visit!

6/10 - 괜찮아요

Amanda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this property was generally friendly and helpful. In a good location in terms of transportation, restaurants, etc. The gym is very lackluster; ended up going to Planet Fitness a couple of blocks away. The elevators are a nightmare. There are only 2 elevators for 25 floors, and apparently, there are no service elevators. Multiple times, we had to wait several minutes for an elevator only to have it open and not be able to get in because it was full of service carts, etc. There's also nowhere to put things in the room. I was there for a week, and there's one little rack to hang things.
2024년 3월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 13일
Amanda, we appreciate your feedback. It's good to know our team members were able to assist you and our location met your needs. We understand there can be improvements made with our gym facilities, elevator service, and storage provisions in the rooms to elevate your experience. These concerns are vital for our continual service development. Please be assured your observations have been shared with the concerned departments. We hope for another opportunity to meet your expectations during your next stay.

6/10 - 괜찮아요

Carlos

별로예요: 직원 및 서비스
Te cobran 50 dolares por dia en servicios que no solicitas y no te avisan hasta que haces el Cheq out. Te sientes engañado por que no te avisan.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 12일
Carlos, es lamentable saber que los cargos adicionales fueron una sorpresa para ti. Estamos comprometidos a fomentar la transparencia y le agradecemos que nos lo haya informado. Sugerimos a los huéspedes revisar su facturación al momento del check-in para asegurarse de que todo esté en orden. Apreciamos sus comentarios y estamos trabajando para mejorar la comunicación sobre estos asuntos.

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great Hotel
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 11일
Chad, it's a pleasure to hear you had such a positive experience at voco Times Square South New York, an IHG Hotel. We thank you for your incredible feedback. Our team looks forward to welcoming you back in the future!

10/10 - 훌륭해요

stefan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Get the parking, only a couple of blocks away, but makes a world of difference. Easy walking distance to midtown and west side. Love the free cocktail daily. Room on the small side but only sleeping there! Bathroom great size!
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Stefan, thank you for sharing your experience at voco Times Square South New York, an IHG Hotel. We're glad the convenient parking and location made your stay more enjoyable, and that you enjoyed our daily complimentary cocktail. We understand you found the room to be cozy and we're delighted that you appreciated the ample bathroom space. Your positive feedback means a lot to us and we hope to welcome you back in the future.

10/10 - 훌륭해요

Valerie

2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 29일
Valerie, we are thrilled to see your top-level rating for voco Times Square South New York, an IHG Hotel. Our aim is to provide an exceptional experience and it seems we hit the mark during your stay. Please consider returning should your travels bring you back our way.

8/10 - 좋아요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was small but I enjoyed having hardwood floors as opposed to carpet. The staff was friendly. Unfortunately I disliked the slow elevators and the location of the hotel. For a last minute reservation it was a good price point and that this is one of the nicer 3* hotels that I have stayed at in Manhattan.
2024년 3월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 9일
Sandra, we appreciate you taking the time to share your feedback. We're thrilled to know you enjoyed the unique hardwood floors at voco Times Square South New York, an IHG Hotel, and our team members' friendliness made a good impression. We also recognize the areas for improvement you pointed out regarding the elevators and location. It's encouraging to hear you found value in staying with us, and we hope to have another opportunity to provide a superior experience in the future.

10/10 - 훌륭해요

Jorge Angel

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Faltó una caja de seguridad y algunas mantas no estarían mal, en general un buen lugar.
2024년 3월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Jorge, gracias por tu aporte. En voco Times Square South New York, un hotel IHG, valoramos los comentarios de nuestros huéspedes y consideraremos sus sugerencias sobre cómo agregar una caja fuerte y mantas adicionales. Nos alegra que haya encontrado nuestro hotel como un buen lugar en general y esperamos darle la bienvenida nuevamente.

10/10 - 훌륭해요

maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient location. Lobby is very clean and has a laid back vibe. Love the two free welcome drinks at bar lobby. Rooms are small but very clean and beds are comfy. Bathroom is quite spacious for NYC. Yvette at front desk super friendly. Come to nyc a few times a year will definitely stay here again
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Maria, we're thrilled to hear that you had such a delightful stay at voco Times Square South New York, an IHG Hotel. The complimentary welcome drinks at our lobby bar and our superb location are some of the highlights guests love about us. It's pleasing to know that you found your room and bathroom to meet your expectations. Also, we thank you for complementing Yvette, she is indeed a vital part of our dedicated team. Your plans to return are the best compliment we could hope for - see you again on your next trip to NYC!

6/10 - 괜찮아요

Celene

좋아요: 청결 상태, 직원 및 서비스
It was a nice stay. The rooms and bathroom were a decent size for New York and were clean and taken care of every day. I stayed for 5 nights and it was good all around.
2024년 2월에 6박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Celene, we're thrilled you had a satisfying stay overall. We take pride in maintaining clean and well-appointed rooms. We're pleased these aspects contributed to your overall satisfaction. We hope to host you for another relaxing visit in the future.

8/10 - 좋아요

Patrick

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tip Top. Preisleistung passt, freundliches Personal, Zimmer 1A, Sauberkeit völlig in Ordnung, kleiner Fitnessraum um sich auf den Tag vorzubereiten, Lage ist auch phänomenal knapp 10 Minuten zur Penn Station. KANN es beddenklos weiter empfehlen.
2024년 2월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 3월 7일
Patrick, vielen Dank, dass Sie Ihre Erfahrungen im voco Times Square South New York, einem IHG Hotel, geteilt haben. Wir freuen uns, dass die Freundlichkeit, die Sauberkeit und die Lage unseres Teams für Sie gut funktioniert haben. Es ist schön zu hören, dass sich unser kleiner Fitnessraum auch als nützlich für den Start in den Tag erwiesen hat. Wir freuen uns über Ihre Empfehlung und freuen uns, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 - 훌륭해요

Mélanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super rapport qualité/ prix… Propre, sécuritaire, belle terrasse extérieure pour se relaxer
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Mélanie, nous sommes ravis d'apprendre que vous avez trouvé de la valeur au voco Times Square South New York, un hôtel IHG. C'est merveilleux que nos locaux propres et nos mesures de sécurité aient été remarqués et que vous ayez apprécié notre jolie terrasse extérieure. Nous apprécions vos commentaires positifs et espérons vous accueillir à nouveau bientôt.

6/10 - 괜찮아요

claire

출장 여행
별로예요: 직원 및 서비스
Poor service at the bar area both for breakfast and evening. Waited 15 minutes at the front desk to check out. Nobody was behind the desk.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 3월 6일
Claire, your feedback is extremely valuable to us, particularly regarding the experience at the bar area and the delayed checkout process. We prioritize swift and efficient service for all our guests, so your comments have definitely been taken on board for improvement. Rest assured our team members will be using it to fine-tune our operations. We hope for the opportunity to serve you better in the future.