โTruly exceptional. Large, comfortable, well-appointed rooms. Lovely lounge in the lobby. But the staff were what really makes the Wallace wonderful. Everyone was so friendly and helpful. I really loved staying there!โ
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From the moment we arrived at The Sherry-Netherland, we were treated like royalty. The level of service and attention to detail was beyond exceptionalโtruly a five-star experience in every way.
We came to celebrate our anniversary, and the staff made it incredibly special. From a warm welcome at check-in to the thoughtful touches in our roomโlike champagne and a handwritten noteโit was clear they went above and beyond to make our stay memorable.
Our room was beautifully appointed, combining...
โAt first, the room was prepared for someone else, room service drink did not come as ordered, the cafe had terrible wait on the food(both breakfast and lunch), and no apologies from the staff. The individual components are good but the service connection needs major improvements.โ
โThis hotel is the best location and everything else is not good
First of all, I have seen almost only white guests for four days, but it is not a hotel, it is a white favorite hotel and I felt it as a full business hotel and a luxury event hotel, not a hotel to be used by New Yorkers.
It was crowded with various events and parties, and only people with full dresses and suits visited.
As a tourist who has not been dressed up, I am a hotel that gives me a feeling of being somewhat...
