"Briana, the receptionist, was extremely rude and unprofessional. The night before, I was told I could stay until 1:00 PM for an additional fee. The next morning, I approached Briana to confirm everything was arranged, and instead of helping, she immediately denied it and said, “We do not offer that. I will talk to the receptionist so he doesn’t say that again.” Speaking negatively about a coworker in front of a guest is not professional and only creates more frustration.
I then asked if it would at least be possible to stay until 12:00 PM for a fee, but her response was cold and dismissive. She told me I had to be out by 11:45 AM or I would be charged for the entire day. And I was going to be charged $ 15 for every 15 min until that. Even after agreeing to leave by 11:45 and pay the fee, the staff failed to communicate with housekeeping, and they knocked on the door repeatedly while I was trying to get ready.
The breakfast was also very disappointing, with only coffee and oatmeal packets available. Overall, the experience did not match what was advertised. For a similar price, there are nearby hotels with much more comfortable rooms, better service, and a far more professional staff."
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