Northern Mexico, Mexico hotel rooms at the Best Western

"Third time I stay at RIU and always amazing. Staff is friendly, every area in the hotel is clean and the food is delicius. For me and my family is the best hotel in Mazatlan!!"

"The phones were not working and the lights in the lobby were not working. To be fair, we went during the week so the entire town was completely dead. Not a single person, so not recommended during the week unless it’s a holiday. But if you are looking for a mid range holiday experience with your family with mediocre service, food pretty authentic then you will not be disappointed. "

"My bed was very comfortable, Staff polite, respectful and helpful."

"This hotel is outdated and needs a good renovation. Water from the shower was all over the room bathroom (Even with the door closed), drain was half blocked so a pool on the shower was created. Floors were full of scratches and trims were all broken or damaged. Bed was OK They provide a bare minimum of bathroom amenities (be prepared to bring your own stuff) Hotel is well located but seems like they dont care about guests complaints."

"It was a lovely property - lots of garden area with many trees and flowering bushes, lots of birds. Many eating areas - all good. Pleasant open feel to the whole lobby and eating places. beautiful infinity pool and many different places to sit for the day. The beach was not the greatest, but good enough - sand sloped down and some large rock formations in water - a good flat beach could be walked to south of this beach. Located ok for out of resort restaurants and shops. Room was clean and had everything I needed - nice patio overlooking the gardens and pool and ocean."

"The check-in is always delayed"

"Excellent location near restaurants and shopping malls. Staff were great and attentive. Room was clean and had a great view. Will definitely go back and stay again in future. "

"The staff is incredible"

"The rooms have broken and damaged furniture. The shower curtain was too short for the shower and had no shower liner. The blind was broken and could not go down. Second room I was shown was worse."