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Reviews of Luxury Hotel Osan

3 out of 5
Luxury Hotel Osan
231, Gyeonggi-daero, Osan, Gyeonggi

Reviews

6.8
Rating 10 - Excellent. 6 out of 34 reviews" "
Rating 8 - Good. 11 out of 34 reviews" "
Rating 6 - Okay. 11 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 5 out of 34 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

9.0/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Laila

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Okayy, could be better
The lady at the front desk was helpful. She used a translator app to understand me instead of mailing the situation stressful. The room was size was good…. The bed was very hard though and the bathroom could have been cleaned better. There was hair and dirt particles on the toilet. Also, the room I had, had a stain on the bed.!
Stayed 1 night in Aug 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing for its price. Had plenty of room and the staff was able to refill all amenities in a daily professional manner. Would stay here again.
Stayed 3 nights in Oct 2022

10/10 Excellent

Rhett

Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from 정기운 on Nov 21, 2019
고객님의 소중한 후기를 남겨 주셔서 감사합니다.

8/10 Good

Patrick

Liked: Staff & service
Convenient to bus station and access to local shopping mall only. Stay was average through.
Stayed 6 nights in May 2019
Response from LUXURY HOTEL on May 31, 2019
Thank you for your review. We will always do our best for our customers.. Have a nice day. We hope see you again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst stay in Korea
I chose to stay this place because I thought there would be a massage chair in the room and they’d provide free laundry as they advertised but neither were provided to me. I paid USD 69 for a room that looked nothing like posted pictures. I can only assume some rooms were remodeled but not all. The room pictures on Hotels.com are not representative of their actual rooms. My room has not been updated in 20 plus years, ex. it has a built-in VHS player. The bed is very firm and uncomfortable for non-Koreans. I requested for a non-smoking room online and during check-in but the room was saturated with cigarette smell. The hotel advertises “free laundry” but what they don’t tell you is that it’s only if you must stay 2 days or more (the front desk clerk called it “common sense”) to receive this service and each day there is a limit on the number of cloth articles. I have stayed in many places in Korea and I can honestly say this is one of the worst for the amount they charge, service and room condition. I’d NOT recommend this place to anyone except your mother-in-law. I hesitate to book more rooms through online platforms because 1) they are facilitating this place to falsely advertise and 2) I had no way to cancel my reservation and get my money back even though the hotel failed to provide a proper accommodation.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Good but not fancy
Good hotel just for short stay and not fancy. Services are good and free laundry cleaning service is fantastic. Perfect location in Osan.
Stayed 8 nights in Sep 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness
A little bit overpriced for location but.
Nothing too special, but not so bad at the same time

6/10 Okay

TAK FAI KARL, Hong Kong

Liked: Staff & service
Disliked: Cleanliness, room comfort
convenient location for business
good hotel service, allow morning check-in, good Korean breakfast, convenient location, can communication in Mandarin

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, clean and cozy. Only downfall was the bed was super firm and uncomfortable.

10/10 Excellent

Corey, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Filled Weekend
Was the example of the perfect weekend get away in Korea without breaking the bank.

6/10 Okay

Verified traveler

Traveled with group
가성비 우수함.
청결함. 단, 시설은 오래되어 개선 필요함. 가성비 우수함.
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
노 추천
세탁서비스 , 조식없음. 시트커버 교환 매일 안 함. 방에 먼지 많음.. 종업원 불친절, 인사 안함
Stayed 11 nights in Nov 2022

8/10 Good

Jun hyoung

Business traveler
Liked: Staff & service, room comfort
가격대비 괜찮은 호텔
다 좋은데 청결하지 못했어요
Stayed 1 night in Apr 2022

6/10 Okay

IN SEOK

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
화장실에서 담배 냄새가 남 불쾌함 침대 주변테두리 매우 지저분함
Stayed 1 night in Mar 2022

6/10 Okay

PAUL

Liked: Cleanliness
조식에 관해서....:PAUL
조식포함이었는데, 없음.
Stayed 1 night in Sep 2021

6/10 Okay

Sangho

Business traveler
Disliked: Cleanliness
위치와 주차 좋지만 오래된 호텔입니디. 중앙난방인데 조금 추웠어요.
Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2020

6/10 Okay

慶俞

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
旅館不乾淨。設備老舊。
Stayed 1 night in Aug 2019

10/10 Excellent

DongWoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요^^
넓은객실과 안락한 분위기가 좋습니다.
Stayed 1 night in May 2019
Response from 정기운 on Jun 22, 2019
고객님, 소중한 후기 감사합니다. 항상 고객님의 편에서 최선을 다하는 럭셔리 호텔이 되겠습니다.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from 임소연 on May 3, 2019
저희 호텔을 이용해 주셔서 감사합니다.

2/10 Terrible

Hye kyung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
최악이네요!
진짜 최악이었습니다 이름만 럭셔리지 화장실에 담배재가털어있질않나ㅡㅡ 너무화나서 건의하려고했으나 너무늦은시간이라 참았습니다 요즘왠만한 모텔도 카드키던데 여긴아직 열쇠더라구요 침대도 딱딱했고 여기갈바엔 그냥 모텔잡으세요~~
Stayed 1 night in Mar 2019
Response from 임소연 on Apr 3, 2019
안녕하세요 럭셔리 호텔입니다. 시설에 만족을 드리지 못하여 죄송합니다. 청소부분은 더욱 신경쓰도록 노력하겠습니다. 감사합니다.

2/10 Terrible

denka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
전혀다른
문제가많습니다
Stayed 1 night in Dec 2018
Response from 임소연 on Dec 19, 2018
안녕하세요 럭셔리 호텔입니다. 저희 호텔에 만족을 못하셨다니 죄송합니다. 더 좋은 서비스를 제공하기 위해 노력하겠습니다. 감사합니다.

6/10 Okay

Kim

Disliked: Cleanliness, property conditions & facilities
오래되었지만 고풍스러운 호텔
오래된호텔이여서그런지 정말 시설들이 오래되었고 그래도 첫인상은 시설이 고풍스러워서 괜찮았지만 냉장고를 열었더니 유통기한이 5일지난 먹던 치킨이 나와서 깜짝놀랐습니다. 다행히 프런트에 전화하니 방을 바꿔주셨지만 그래도 청결은 좀 그런것 같네요ㅎㅎ그래도 이불은 부드럽고 좋았습니다.
Stayed 1 night in Oct 2018
Response from 임소연 on Oct 27, 2018
안녕하세요 럭셔리 호텔입니다. 정말 죄송합니다. 청소가 완벽하게 되어있지 않았던 점 다시한번 직원분들께 전달하여 이러한 일이 없도록 하겠습니다. 저희 호텔을 이용해주셔서 감사합니다.

8/10 Good

Verified traveler

Liked: Room comfort
장점 : 가격대비 방이 크다. (화장실, 욕실, 세면대가 각각 분리되어있고 내부에 작은 쇼파가 있음) 전반적으로 깔끔한 실내 야시장에 걸어서 갈 정도로 가까운 위치 단점 : 노후된 시설 (ex.욕조) 성인2명이 갔는데 칫솔 제외한 일회용품은 1명분을 줌 조식포함이라고 되어서 예약한건데 정작 주말엔 조식이 안됨 예약시 포함되어있었다 라고 말하니 직원분이 "불편하시면 취소해드릴까요"라고 정중히 물어보심. (비꼬는건 아니고 정말 정중하게 물어보셨습니다. 그때 저녁 5~6시였는데... 다른데를 구하라는 말씀말고 다르게 대처해주셨으면 기분이 나쁘지 않았을것 같습니다) 정리하자면 가격대비는 괜찮습니다. 이용하면서 제일 빈정상했던게 조식문제였는데 호텔스닷컴 고객센터 통해서 부분환불도 받았습니다. (제 생각엔 최근에 변경되었거나 싸이트 등록시 실수가 있었던거 같네요) 업무상 갈 일이 있거나 야시장쪽으로 오산여행을 하시는 분들이라면 이용할만 한 것 같습니다
Stayed 1 night in Sep 2018
Response from 임소연 on Sep 19, 2018
안녕하세요 럭셔리 호텔입니다. 조식부분에 대해서 사과말씀 올립니다. 최근에 바꼈던 사항으로서 인터넷 예약관련하여 변경을 미처 생각 못하였습니다. 불편을 드려서 죄송합니다. 이후 사이트 상에서 서비스 관련 부분을 수정하게 되었습니다. 일회용품 부분은 프론트에 요청하시면 더 제공 가능합니다. 다음번에 이용시 프론트로 문의 부탁드립니다. 불편하셨던 점 죄송합니다. 저희 호텔을 이용해 주셔서 감사합니다.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2018
Response from . on Jun 18, 2018
저희 호텔을 이용해 주셔서 감사합니다.

8/10 Good

SANG WOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주좋아!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Dec 2017

8/10 Good

Jin A

Liked: Cleanliness, staff & service, room comfort
괜찮았습니다
오랜된 호텔치고는 나름 괜찮았습니다 매일 청소도 잘 해주시고, 스텝분들도 친절했습니다 주변에 역과 번화가도 가까워서 위치도 괜찮습니다
Stayed 3 nights in Aug 2017

2/10 Terrible

J, 서울

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
anti-럭셔리 고전식 호텔
내가아는 럭셔리와는 정말 다른뜻의 이름을 가진 호텔. 리모콘에 피같은 엑체가 뭍음. 이렇게 시끄러움 에어컨은 처음봄. 90년대 식 에어컨이 자다 고장나는 밤에 덥게 잤음. 정수기는 켜지지도 않고, 폼으로 논듯... 다음 아침 front desk 에 complain 을 했지만 직원은 '죄송합니다' 한마디로 partial refund 는 언급도 하지않고 고치겠다는 말도 없음. 비싸게 샀지만 반값 모텔보다 않좋은 서비스/룸...절대 가지 마세요...

8/10 Good

KK, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店付近有很多食飯和行街的地方.
一間不錯的酒店. 機場到酒店有機場巴士到烏山,下車後步行 5-8 分鐘便可到達酒店,很容易找到的. 酒店付近有好多食野的地方和商店,選擇有好多. 酒店付近都有 "樂天商場" 買東西都好方法.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities