We stayed during New Year, and our experience was quite average. First, the air-conditioning in my kids' room was impossible to adjust, which we had to deal with since I wanted the kids to stay in the connecting room with us. Secondly, although we stayed for 4 days, we only requested room cleaning on the 3rd day. I went to the reception to ask directly, but had to wait nearly 20 minutes due to the chaos and lack of organization at the front desk. There was no queue, and customers kept skipping ahead of each other, with the staff not addressing it. They served whoever they saw first when looking up. Despite this, no one came to clean our room for the rest of the day.
The third issue, which was the most ridiculous, was when my child got injured at the pool and had a bleeding hand. We asked the reception for first aid assistance, but all they provided was a first aid box and asked me to handle it myself, with barely anything inside. No one checked in on us or even asked if we needed further help. After I managed to tend to the injury, they simply asked me to leave the box there and walked away.
This may not be the worst experience for some, but given the cost of the room each night compared to the service we received, I would recommend staying elsewhere. The only redeeming quality of this hotel seems to be that it's pet-friendly, but that's about it.
