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Reviews of Sonesta Select Philadelphia Airport

3 out of 5
Sonesta Select Philadelphia Airport
8900 Bartram Ave, Philadelphia, PA

Reviews

8.0

Very Good

Rating 10 - Excellent. 577 out of 1200 reviews" "
Rating 8 - Good. 289 out of 1200 reviews" "
Rating 6 - Okay. 121 out of 1200 reviews" "
Rating 4 - Poor. 91 out of 1200 reviews" "
Rating 2 - Terrible. 122 out of 1200 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful
Stayed 1 night in May 2024

8/10 Good

Marnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was very close to the Philly Airport.
Stayed 1 night in May 2024

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruby Tuesday near and a Wawa Easily walking distance Suds guest laundry Was convenient Shuttle to airport was fast
Stayed 2 nights in May 2024

6/10 Okay

Kelly

Stayed 2 nights in May 2024

6/10 Okay

Adriana

Traveled with family and small children, Traveled with family
Disliked: Amenities
I expected more.
Stayed 3 nights in May 2024
Response from Customer Service on May 28, 2024
Adriana, thank you for sharing your thoughts. It is our aim to provide an exceptional experience for all guests. Your feedback is valuable to us, and any specifics you can offer would help us improve. We hope to have another opportunity to better meet your expectations in the future.

8/10 Good

LATOYA

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly staff! The bar is a nice area but it needs to be a full service bar. The selections were slim and there was no food. Very convenient to have the shuttle to take you and pick you up from the airport. Parking was convenient as well. I would book again.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Latoya, thank you for your feedback! The team at Sonesta Select Philadelphia Airport is delighted you found our colleagues friendly and enjoyed the convenience of our shuttle and parking. Your suggestion regarding the bar is appreciated, and we hope to provide a more varied selection in the future. We look forward to welcoming you back soon!

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were great. Location is nice that it's close to the airport, but there's nothing else around.
Stayed 1 night in May 2024
Response from Customer Service on May 26, 2024
Richard, thank you for your feedback. It’s wonderful to hear that our team members and the Sonesta Select Philadelphia Airport met your expectations. We appreciate your comments regarding the location and hope our proximity to the airport was convenient for your travel needs. We’re looking forward to welcoming you back on your next visit!

10/10 Excellent

Aisha Lee, New Castle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was wonderful and smooth .
Stayed 1 night in May 2024
Response from Customer Service on May 25, 2024
Aisha, thank you for your kind words! The team at Sonesta Select Philadelphia Airport is thrilled that your check-in experience was seamless. We look forward to welcoming you back soon!

10/10 Excellent

Elaine S.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay.
Stayed 1 night in May 2024
Response from Customer Service on May 23, 2024
Elaine,Thank you for your positive feedback. The team at Sonesta Select Philadelphia Airport is delighted to hear you had a good stay. We hope to welcome you back soon.

10/10 Excellent

Apostolia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 22, 2024
Apostolia, thank you for taking the time to rate your experience at Sonesta Select Philadelphia Airport. We're delighted to see you had a positive stay. We look forward to welcoming you back in the future!

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 21, 2024
Sandra, thank you for taking the time to rate your experience at Sonesta Select Philadelphia Airport. Our team is pleased to know you had a positive stay. We look forward to welcoming you back in the future.

10/10 Excellent

Loredana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 20, 2024
Loredana, thank you for your excellent rating! The team members at Sonesta Select Philadelphia Airport are thrilled you enjoyed your stay. We hope to welcome you back soon!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had an early flight...so i liked the location. The kitchen was closed at 6.30 ao we had to order uber eats. The only down fall that I didnt like was the beds where really low and extra extra soft.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Laura, thank you for sharing your experience. The location of Sonesta Select Philadelphia Airport is indeed convenient for early flights. We're pleased that worked well for you. We noted your comments about the dining options and bed comfort, and we'll take them into consideration. We hope to welcome you back in the future.

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located near an airport. So, you know, it had a near-the-airport vibe. Nothing you can do about that, but still.
Stayed 1 night in May 2024
Response from Customer Service on May 16, 2024
Greg,Thank you for sharing your thoughts. It's great to know you found the location convenient. At Sonesta Select Philadelphia Airport, the team members continually aim to provide a comfortable experience for guests despite the hustle and bustle of the nearby airport. We hope to welcome you back on your next visit.Safe travels!

10/10 Excellent

SANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used parking for week we were away. Close to airport, used shuttle to airport and back to hotel on return. Room was comfortable.
Stayed 1 night in Feb 2024
Response from Customer Service on May 16, 2024
Sandra, thank you for your wonderful review. The team at Sonesta Select Philadelphia Airport is thrilled that you found everything to your satisfaction, from the convenient shuttle service to the comfort of your room. We hope to welcome you back soon!

6/10 Okay

Kevin, MOUNT PROSPECT

Liked: Staff & service
It was a fine place to stay for one night. Basic amenities and clean and quiet.
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Kevin, we appreciate your feedback. It's good to hear that you found our location suitable for your short-term stay and appreciated the peace and quiet. We aspire to offer more than just the basic amenities and strive to make every stay memorable. Your comments will guide our future improvements. Thank you for sharing your thoughts.

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness
Our stay was pleasant. Restaurant is not wothin the hotel itself, ended up driving to an off-site restaurant. Shuttle service to and from the airport worked well. Vehicle remained safe while left unattended.
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Kate, it's heartwarming to hear your experience at Sonesta Select Philadelphia Airport was agreeable. We are grateful you've praised our efficient shuttle service and the safety measures we provided for your vehicle. It's a pity our location didn't entirely meet your dining expectations, but we hope it didn't completely overshadow your overall experience. Looking to your next visit, we hope to exceed all your expectations.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly girl at checkin. Room is super clean. Quiet hotel. Happy to park car here and use hotel shuttle to airport in the a.m.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Debra, it's delightful to hear that your stay at Sonesta Select Philadelphia Airport was enjoyable. Our team is pleased to know that you appreciated their warm hospitality and that the cleanliness of your room met your expectations. We're also glad that our parking facilities and airport shuttle service enhanced your experience with us. Thank you for your review and we hope to welcome you back in the future.

8/10 Good

Zalika

Liked: Cleanliness, property conditions & facilities
Much better after the renovation.
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Zalika, it's wonderful to hear you appreciated the improvements following our renovation at Sonesta Select Philadelphia Airport. We aim to continually enhance our establishment, and it's fantastic you've noticed our improvements. Thank you for leaving a review and we hope to host you again soon.

8/10 Good

Joanna, Los Gatos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s near the airport and that is not a peaceful setting. However the room was perfect for our needs. Loved that there was a peloton bike in the gym. Bring your clip in shoes!
Stayed 2 nights in Apr 2024
Response from Customer Service on May 11, 2024
Joanna, thank you for taking the time to share your experience. We're thrilled that Sonesta Select Philadelphia Airport fit perfectly for your needs and that you appreciated our well-equipped gym, especially the Peloton bike. It's true, our proximity to the airport may not appeal to everyone's taste, but we sincerely hope it was convenient for your travel plans. We're hoping to welcome you back soon.

8/10 Good

DEBRA

Last minute got a reservation
Stayed 1 night in May 2024
Response from Customer Service on May 11, 2024
Debra, we're delighted to hear that you could count on Sonesta Select Philadelphia Airport for a last-minute reservation. We hope that the convenience and flexibility of our service contributed positively to your stay. Thanks for choosing us, we look forward to hosting you again in the future.

10/10 Excellent

Lisa, Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
Joy and Danielle were extremely professional, polite and helpful. From the moment I walked in the doors, they were absolutely wonderful.
Stayed 2 nights in May 2024
Response from Customer Service on May 10, 2024
Lisa, thank you for your kind words about your experience at Sonesta Select Philadelphia Airport. It's wonderful to hear that Joy and Danielle exemplified the professionalism and helpfulness we strive for. Our team works hard to ensure every guest feels welcomed from the moment they step through our doors. We're looking forward to providing more great experiences during your future stays.

2/10 Terrible

Cornelius

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Customer Service on May 9, 2024
Cornelius, it seems like your stay did not meet your expectations. We would appreciate it if you could provide more details so that we can understand and address your concerns. Your feedback is important to us in our continuous endeavor to improve our services. Thank you.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on May 4, 2024
Kimberly, we're thrilled to see that you had a 5-star experience at Sonesta Select Philadelphia Airport. We're grateful for your rating and would be delighted to welcome you back for another exceptional visit in the future. Safe travels!

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel close to Philadelphia International Airport. Shuttle service at pickup was slow. Breakfast bar was closed down due to mechanical issues when we were there.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 24, 2024
James, we appreciate your feedback. Our location provides great convenience to the airport, and we're sorry for any delays experienced with the shuttle service. Your mention of an unavailable breakfast service during your stay points to an unfortunate incident. Rest assured, we're committed to ensuring such issues are resolved promptly in the future. We hope to provide you with a smoother experience on your next visit.

4/10 Poor

Lynn

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The rooms are great having just undergone a refurb. The staff especially the one doing the evening meal/bar service left a lot to be desired. Took ages and kept disappearing out back for half an hour at a time and clearly didn’t want to be there. Stock management is also an issue in the bar, none of the wines advertised were available, those that were ran out after one glass and at lunchtime ran out of English breakfast tea. Shuttle can be full especially if you are at one of the later terminals,had to wait over an hour and then it was full of people who parked their car at the hotel only.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 25, 2024
Lynn, it's good to hear that you appreciated the recent refurbishments to our rooms here at Sonesta Select Philadelphia Airport. However, we regret to hear of the issues you encountered with our evening service and bar inventory. The abidance of our team members is crucial and we apologize if that was not the case during your stay. Also, we understand the inconvenience of any inadvertent shortages in our drink offerings. Additionally, we acknowledge the waiting time for the shuttle service was subpar and will ensure this feedback is used to improve operations. Despite these shortcomings, we hope you'll consider giving us another opportunity to exceed your expectations.

8/10 Good

Diane

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They accommodated our large dog with a first floor room that had sliding door access to the courtyard. Would definitely recommend.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 24, 2024
Diane, it's wonderful to hear that Sonesta Select Philadelphia Airport could make your stay, along with your furry friend's, comfortable with our first floor accommodations. We truly appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for what I needed. And the beds were cozy too !
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Felicia, we're delighted to hear that the Sonesta Select Philadelphia Airport suited your needs perfectly. We take pride in providing cozy sleeping arrangements and are thrilled they added to your comfortable stay. Looking forward to welcoming you back in the future.

10/10 Excellent

Stephanie, Lake Forest

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location for early flights
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Stephanie, it's delightful to hear you found the location of Sonesta Select Philadelphia Airport conducive to your early flight needs. We appreciate you sharing this, and hope to be your firm choice when you travel again in the future.

6/10 Okay

Kyle, Jacksoville

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
Kyle, thank you for taking the time to rate your stay. We value all feedback and will strive to ensure our guests' future visits are even more enjoyable than the last. We look forward to hosting you again soon.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for early morning flight.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Bonnie, we're pleased that Sonesta Select Philadelphia Airport suited your early flight needs perfectly. We aim to deliver warmth and convenience to our guests. Looking forward to serving you again in the future.

2/10 Terrible

Lauren

Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
We appreciate the feedback, Lauren.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

melynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff from the front desk to the bar tender were so friendly! Treating us like we were friends/family! Everyone appeared happy and glad to be there…what a difference that makes! Will def use them again!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 13, 2024
Melynn, your feedback makes us smile! It's heartening to hear that the warm hospitality from our team members at Sonesta Select Philadelphia Airport made you feel like friends and family. We're thrilled to have made your stay enjoyable and eagerly await your return!

10/10 Excellent

Joselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Joselyn, thank you for taking the time to leave a rating on Expedia! It's a pleasure to hear that your stay at Sonesta Select Philadelphia Airport was a great one. We strive to make the stay of our guests enjoyable, and your review encourages us to continue doing so. We eagerly await your next visit!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Tracy, it's always a delight to hear such positive feedback. We're thrilled you enjoyed your stay at Sonesta Select Philadelphia Airport. Do consider us your first choice on future trips to Philadelphia. Thank you for sharing your experience.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Give My Experience At Sonesta Select 5 Stars⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Marcus, it's wonderful to hear that you had a stellar experience at Sonesta Select Philadelphia Airport. Thank you for taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

ReConna, Detroit

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice from the staff to the rooms and the cleanliness. Only thing it was not a lot around but very conveniently located by the airport. I would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
ReConna, it's fantastic to hear that the team members and clean rooms at Sonesta Select Philadelphia Airport played a positive role in your experience. We understand the location may not be bustling but we're glad the proximity to the airport was convenient for you. We're truly thrilled to hear that you'd consider returning and look forward to welcoming you back.

2/10 Terrible

Jose, Chicago

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Thank you for sharing your feedback, Jose.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 Excellent

Marise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas, who checked us in last Sunday night, was welcoming and polite. We booked a one night stay Sunday night after we were stranded in Philadelphia by American Airlines. It was a stressful travel but the free airport shuttle was a relief. Pick up is every 30 min. Rooms are spacious, clean, and quiet. They have toiletries per request.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Marise, it's gratifying to hear that you had a pleasant experience amidst a stressful situation. We're thrilled that Thomas at Sonesta Select Philadelphia Airport could extend you a warm welcome and efficient service. It's pleasing the complimentary airport shuttle provided some relief and you found the quiet, spacious rooms to your liking. If your travels bring you back through Philadelphia, we would be delighted to welcome you again.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Thanks for the fantastic rating, Jessica!It's outstanding we could exceed your expectations during your stay at Sonesta Select Philadelphia Airport. We're all looking forward to your next stay with us.

8/10 Good

MELISSA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Whistling window and by a train so a little loud. Clean!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Melissa, thank you for sharing your experience at Sonesta Select Philadelphia Airport. We're glad to know you enjoyed the cleanliness of our facilities. We appreciate your patience with the ambient noise and will certainly review your feedback regarding the window's condition. We're looking forward to your next visit.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 15, 2024
Michael, it's fantastic to see your 5-star rating for Sonesta Select Philadelphia Airport. We're grateful for your support and are glad to hear you had an excellent stay. We can't wait to welcome you back next time your travels bring you to Philadelphia. Safe travels until then!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and clean!!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Michelle, thank you for sharing your experience at Sonesta Select Philadelphia Airport. We're glad to know that our commitment to cleanliness and comfort met your expectations. We hope to have the pleasure of serving you again soon!

10/10 Excellent

Carleiece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 11, 2024
Carleiece, it's wonderful to see your perfect score rating for Sonesta Select Philadelphia Airport. We strive to provide a memorable stay for all our guests and are thrilled to see we achieved this with you. Our dedicated team members look forward to your return for another superb experience.

10/10 Excellent

Lois

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Thanks for sharing this perfect rating, Lois!We're thrilled to hear you enjoyed your stay at Sonesta Select Philadelphia Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Christina

Liked: Cleanliness, amenities
I didn't get her name but the woman at the front desk when i checked in last night was so sweet and helpful and anticipated my needs...for a shuttle to the airport for example. She was at the desk last room me i stayed and she's wonderful. The room was spotlessly clean. My go to for pre flight stays when i have to be at the airport early
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 8, 2024
Christina, thank you for recognizing the exceptional service provided by our front desk team member. It's a joy to hear that they were able to anticipate your needs and make your stay at Sonesta Select Philadelphia Airport enjoyable. We're equally glad to hear our cleanliness standards impressed you. We take pride in being your go-to for pre-flight stays and we're excited to welcome you back for future stays. Safe travels until then!

10/10 Excellent

Chauntae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful minutes from Airport, clean and quiet…
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Chauntae, it's wonderful to hear how much you appreciated the efficient service provided by Sonesta Select Philadelphia Airport team members and the tranquil cleanliness of our accommodations. Being just a short journey from the airport is indeed a perk we're proud of. Thanks for your positive review. We hope to welcome you back again soon.

10/10 Excellent

Raquel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel it is very quiet very clean
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Raquel, it's wonderful to hear that you had another enjoyable stay at Sonesta Select Philadelphia Airport. Our team takes pride in providing a tranquil and spotless environment for our guests. Thank you for sharing your experience, and we're looking forward to your third visit. Safe travels until then!

10/10 Excellent

EFFIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Thank you for the fantastic rating, Effie!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Select Philadelphia Airport! We can't wait to see you again soon.

8/10 Good

Gala

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
During my recent stay at the Sonesta Select Philadelphia Airport, I found the rooms comfortable and well-appointed, with an exceptionally cozy bed and spotless cleanliness. However, the experience was marred by disappointing service from check-in staff. The disorganized staff overshadowed an otherwise pleasant stay. Improvement in staff professionalism is needed to match the quality of accommodations.
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 1, 2024
Gala, it's pleasing to hear that you enjoyed our comfortable rooms, cozy bed, and high cleanliness standards at Sonesta Select Philadelphia Airport. We highly value your feedback, particularly in relation to the check-in experience. Ensuring guests are warmly welcomed by our team members is vital to us, and we'll continuously seek ways to elevate their readiness and professionalism. We appreciate your understanding and hope for an opportunity to better serve you in the future.