โI stayed at this hotel Nov.10 to Nov.20.
First of all, transportation was very good, just near Tram station with 1 min. and Subway station within 10 min. on foot.
Due to my mistake when booking, my room had a private & separate bath room. It was a little unconvenience.
The room was very big and comfortable. But the floor in the room was not clean.
I could hear all of talking in small voice from next room just as they were in my room.
Every morning I should come out for some breads,...
โ1. Extra Charges for towels
I stayed at Sonder Atelier for five nights and it was the worst lodging experience. Upon check-in, I was given four towels, and when I asked for fresh ones during my stay, I was charged an additional โฌ5. Even requesting room cleaning incurs an extra charge of โฌ20โ30. (There was no discounts at all for 5 nights stay.)
I cannot understand why I was charged extra during a five-night stay when a one-night stay includes the same amenitiesโa clean room and towelsโwithout...
โThe modern building and facilities made it convenient. In particular, it was nice to be able to use the kitchen separately. Also, the staff were friendly.โ
"1. Extra Charges for towels
I stayed at Sonder Atelier for five nights and it was the worst lodging experience. Upon check-in, I was given four towels, and when I asked for fresh ones during my stay, I was charged an additional โฌ5. Even requesting room cleaning incurs an extra charge of โฌ20โ30. (There was no discounts at all for 5 nights stay.)
I cannot understand why I was charged extra during a five-night stay when a one-night stay includes the same amenitiesโa clean room and towelsโwithout extra cost. None of these charges were clearly mentioned on the booking page, and a staff member even played word games when I questioned this. I honestly find this borderline fraudulent.
2. Luggage Storage Impossible
Luggage storage is nearly impossible. There is no staff consistently present at reception, so guests are forced to use a coin locker system. After checking out at 8:00 AM, I went to store my luggage but found that all lockers were already occupied. I had to wait around until a staff member finally showed up, and this delay disrupted my travel plans.
3. Poor Gym Maintenance
The gym was extremely disappointing. It was dusty and clearly not maintained properly. It looked nothing like the photos on the website.
4. Unreliable Communication
All communication should be done through the Sonder app. Responding staff member keeps changing, so the answers are inconsistent and confusing. Itโs frustrating and inefficient, especially youโre trying to resolve a problem. "
