โThe hotel was very comfortable and close to the location we needed to be at the day of. I also enjoyed that there were a lot of families staying, thus making us feel safer!โ
โThe hotel facilities are clean and quiet; visually, it look old fashion, but some things, like the bathrooms, feel recently remodeled.
The staff is very friendly and always available to assist.
โ
"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever.
When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emailsโwhich they read but never replied to for days.
What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional.
Thereโs a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like โWe understandโ and โWeโll do our bestโโbut did absolutely nothing.
Theft, zero accountability, and staff who mock customersโeasily the worst hotel experience of my life. Stay far away from this place."
"Downtown L.A. was so expensive that I found a reasonable place to stay, so I stayed at the Glendale Hotel. It was nice to visit Joshua Tree National Park, and the accommodation was not bad. However, it was a shame that the bathroom didn't drain properly because it was an old place. I haven't received a deposit refund yet."
"I honestly donโt understand why this hotel is rated as 4-star. Itโs a run-down building which doesnโt have any proper amenities..
This hotel deserves 2.5 stars. "
