Find Hotels with a Pool in Puerto del Carmen

"The room was spotless, The reception staff couldn’t have been any more helpful they are very professional. There was an issue with the restaurant as I went into the buffet I confirmed prior to the gentleman that I’m self catering I will be paying cash. He was also professional as I was finishing up I paid and ask could I get a paper/plastic cup as I had a glass, He said it’s fine go ahead with the glass so on the way back to my room I was physically grabbed a member of staff from the bar accusing me of not paying and telling me I can’t bring my glass. My Spanish is below average as he needs to go study English as it’s a tourism industry with majority of people coming to this area are English speaking people. I went to the staff at reception to resolve this issue as it was extremely embarrassing as I was a solo traveler I paid my bill and also tipped the staff wore lovely people but the guy from the bar didn’t even apologise when he called his colleague to confirm I paid and I was told I could bring the glass. I was extremely embarrassed I was offered 1 drink as there was no manager he’s on vacation I found that extremely confusing as a hotel chain they have no manager on site 3 days ago I reported this every day I went down to see what the update was. I was told no manager. I only wanted a apology from the guy who made me so embarrassed and physically put his hands on me. I’m a friendly non aggressive guy but he told staff he has no reason to apologise so I was told to email "

"Apartments are spacious, clean, and well equipped. Unfortunately there is no heat in the cold winter evenings so we were cold at night. The pool area was nice with entertainment during the day - I really enjoyed the saxophone player. The pool is not heated. The food from the pool bar was good. The hotel is in a good location. A couple of minutes down the hill to the main strip and beach and a couple of minutes up the hill to the bus stop to go to Arrecife or the airport. There is a supermarket next door which is really handy."

"Our room was spotless and cleaned every day . Staff were very courteous and helpful would definitely stay there again "

"Place was absolutely amazing "

"Accommodation satisfactory, clean. Only downside of the apartments complex Is all the stairs….. not recommended for disability or elderly who struggle with stairs and especially a lot of them. "

"This is a fabulous hotel. Rooms are scrupulously clean and spacious. Breakfast is excellent with a wide variety of food on offer. I can’t fault anything about this hotel. Tha staff are also superb."

"Drinks in the bar a bit more expensive than down on the strip but with it being on the complex it makes up for it and Lou in the bar is fab craic!. All the staff were lovely and friendly. My fav part was the Bermudas Breakfast, just perfect every day. Apartments are large and have your Kettle, toaster, microwave and two ring hob. Wifi is great except on my phone dont know why it wouldnt connect but on laptop was fab and fast. Great tv channels, Sky News, BBc 1 & 2, RTE 1 & 2, Channel 4 & 5, very handy. Love the ceiling fan in bedroom, 3 speed settings, wish there was one in living room but they have got new air con units (pay extra), safe was too small for my 10inch laptop unfortunately but handy for smaller items (pay extra). I should have asked for a fan at reception as one is definitely needed in the living area. Cleaning ladies were lovely and did a great job, didnt even see an ant!! Got great nights sleep and nice siestas some days, a quiet complex depending on your neighbours though, you get two keys, apt key and main gate key but some people just slam doors closed all the time which is a pity....proximity is bliss as yes 'cardiac hill is to the left of complex but I always use Calle Doramas instead which has two Spars, 5 bars and at least 3 restaurants and then 5min walk to beach and strip."