Punta Sam Ferry Terminal Tours

Did not have a good experience

I'll start off by saying that we had a great time & most of the group of 9 (which included my 80 yr old mother) would visit again. Reception was less than welcoming. Surprised at how dry most of the hospitality staff and others were. We would say good morning and it was like we were talking to the wall. Entertainment staff and waiters were amazing. Part of the hotel does not have elevator service. The individual handling reservations for the restuarants was clueless & not helpful (putting it nicely). Most of the restuarants (e.g., buffet) had no AC. Not sure if that was because it was midweek versus weekend because once the weekend arrived there was AC. It appears they cater to the weekend crowds. Food was ok - nothing to write home about. Drinks were perfect (we had vip acess so we had access to premium alcohol).The beds were ok but the blanket was rough and felt like sandpaper. Entertainment was good. There were shenanigans but guests were very respectful and friendly. We had no idea what we were in for but are no prudes.

Haven should be the measuring stick for all inclusive properties in Cancun. From check in to check out the experience was amazing. The room was immaculate bed was like sleeping on a cloud the housekeeping staff was great. The restaurants were top of the line the buffet was great and Christa was absolutely fantastic. Andres at the coffee bar was funny and personable. Everything we wanted in an all inclusive and definitely plan to go back next April. Thanks to everyone at Haven for a truly memorable experience