We recently stayed at Homewood Suites by Hilton Raleigh. The hotel was clean, spacious, and had a very welcoming and friendly staff. The room itself was comfortable and well laid out.
However, there were a few issues that affected our stay. The windows in our room didn’t close completely ( room 612) , and the outside noise made it difficult to sleep. We also didn’t have enough towels or any bedding for the sofa bed, even though the number of guests was clearly indicated in the reservation—we had to request both. Additionally, the Hilton app check-in feature was useless, which was a bit frustrating.
Overall, the hotel has great potential, but a few details need attention to improve the guest experience.
