The website was misleading. Promised the earth, but underperformed. 4-star is not accurate, maybe 2-star would be more sufficient. Looked like maintenance had not been done to the hotel for several years. Staff were uninviting. Rooms were small, not fit for a small family or 3-people. Rooms not soundproof, so could hear everyones conversations outside your room. Flatpack furniture made the room more 2-star than 4-star. Eatery was not what was promised on the website. Covid is over now, so I would expect the maintenance, staff and room conditions to improve.
Looking elsewhere when visiting Rotorua again.