시내 전망

유니온 스퀘어의 호텔 스페로 여행 후기

4 out of 5
유니온 스퀘어의 호텔 스페로
405 Taylor St, San Francisco, CA

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 1020개 이용 후기 중 670개" "
평점 8 - 좋아요. 1020개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 1020개 이용 후기 중 65개" "
평점 4 - 별로예요. 1020개 이용 후기 중 24개" "
평점 2 - 너무 별로예요. 1020개 이용 후기 중 30개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Insung

2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 11일
Insung, thank you for leaving us such a wonderful rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hotel Spero!

8/10 - 좋아요

Do Young 님, Yongin

2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 5일
Do Young, thank you so much for choosing Hotel Spero and leaving a stellar rating! We are thrilled that you enjoyed your stay and hope to have another opportunity to serve you in the future.

10/10 - 훌륭해요

SEUNG HYUN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
센프란 출장
가성비 좋은 호텔. 30불 무료 식사 쿠폰도 주고 비교적 처결 합니다. 특히 룸 서비스로 전자레인지도 줘요. 대박 ㅋㅋ
2022년 11월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 11월 14일
멋진 리뷰 감사합니다, 승님!Hotel Spero에서 멋진 시간을 보내셨다니 저희도 기쁩니다. 우리는 손님이 다시 돌아올 것을 기쁘게 생각하도록 매우 열심입니다. 손님의 행복보다 더 중요한 것은 없습니다. 환상적인 리뷰에 다시 한 번 감사드립니다.다음 여행을 기대합니다!

10/10 - 훌륭해요

MI RAN

2022년 10월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 10월 27일
Thank you for the great rating, Mi!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Spero! We hope you plan on staying with us again soon!We're looking forward to your next visit!

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
소음 심각하고 주변에 노숙자 많음..
2020년 1월에 2박 숙박함

10/10 - 훌륭해요

Sungmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
okay
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Boune

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is clean, staff is nice but they need to check theirs AC and Heating They put me in the room that is no heat Room 1711 I called front desk they changed the room for me from 1711 to room 201 but handy cap room this is 10:15 pm
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

angel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room is really nice, the tv signal is not always the best picture
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 27일
Angel, thank you for your feedback! We're pleased that you enjoyed your room at Hotel Spero. Your comment about the TV signal is appreciated, and we'll look into it. We hope to welcome you back soon!

8/10 - 좋아요

Sean

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel. Too bad the city is a dump. Dirtiest city I’ve ever seen. Homeless and junkies everywhere as well.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Sean, thank you for taking the time to share your experience. We are thrilled to hear you enjoyed your stay at Hotel Spero. We acknowledge your concerns about the surrounding area, and we hope this did not detract too much from your overall experience. Should you choose to visit again, our team members will be delighted to welcome you back.

10/10 - 훌륭해요

DUSTIN

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Thanks for the perfect rating, Dustin!We're pleased to hear that you have fully enjoyed your stay at Hotel Spero, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 - 괜찮아요

Lawrence

좋아요: 직원 및 서비스
The bathroom was situated so that the toilet was almost impossible to use, otherwise the hotel room was nice and comfortable.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 26일
Lawrence, thank you for sharing your experience. It is wonderful to know that you found the room to be nice and comfortable. We regret that you found the bathroom setup inconvenient. Your feedback is valuable and helps us improve. We hope to have the opportunity to serve you better in the future.

10/10 - 훌륭해요

Kevin 님, Edmonton

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One block one way homeless everywhere otherwise great value and nice hotel.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 23일
Kevin, thank you for sharing your experience at Hotel Spero. It's great to hear that you found our hotel to be of excellent value and enjoyed your stay. We're glad you appreciated the quality of our accommodations. We hope to welcome you back soon!

8/10 - 좋아요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. No parking. Awful coffee.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 24일
Andrew, thank you for your feedback. Hotel Spero is glad you enjoyed your stay with us. We appreciate your comments and will consider them for future improvements. We're looking forward to welcoming you back.

10/10 - 훌륭해요

Pattie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Love the uniqueness of the property and the staff was superb 👌
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 22일
Pattie, thank you for taking the time to share your experience at Hotel Spero. The team members are thrilled to hear you loved the uniqueness of the property and found the service superb. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The bed was very uncomfortable. The location was good but there was not a lot of security. No key required for entry or to get to the floors.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 21일
Brenda, thank you for sharing your thoughts. It is good to hear that you liked the location. We appreciate your feedback about the security and will look into ways to improve it. Your comments about the bed will also be reviewed. Your input is valuable to us. Safe travels!

8/10 - 좋아요

Dominic Justin

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Loved how we could check in early
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 24일
Dominic, the team is delighted to hear that you appreciated the early check-in process at Hotel Spero. We're looking forward to welcoming you back soon!

10/10 - 훌륭해요

Dana

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nicer than expected. You must pay for outside property parking garage
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Dana, thank you for your positive feedback! The team at Hotel Spero is delighted to hear you had a better-than-expected stay. For convenience, detailed parking information is available to help guests plan accordingly. We hope to welcome you back soon!

6/10 - 괜찮아요

Patrick 님, Montreal

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No coffee in the room, no water. Area very sketchy. Never again.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 18일
Patrick, thank you for sharing your feedback. Your insights regarding the amenities and the surrounding area are valuable. It is disappointing to hear your experience did not meet your expectations. Your input will help us improve for future guests. Safe travels.

10/10 - 훌륭해요

travis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and hotel were remarkable 👌 absolutely loved my stay. The folks around the corner in tenderloin I can imagine are scary for some. I personally ran into nothing but wonderful people and also the homeless. Drugs and such are prevalent.. so dont poke the bear we say in Montana 😉
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Travis, Hotel Spero is thrilled to hear you had an amazing stay and found our team remarkable! It's wonderful you encountered friendly individuals in the area and had a positive experience. We hope to welcome you back soon for another enjoyable visit.

10/10 - 훌륭해요

Cameron 님, New York

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price and amazing service. Was traveling with my pet and the front desk clerk went out of his way to find me the best option for me and my cat! Loved the modern rooms as well and the historic feel of the lobby!
답변 제공: Customer Service 님, 2024년 5월 17일
Cameron, thank you for your wonderful feedback! Hotel Spero is delighted that you enjoyed the modern rooms and the historic atmosphere of the lobby. Our team members are always willing to go the extra mile to ensure you and your pet have a comfortable stay. We're looking forward to welcoming you back!

10/10 - 훌륭해요

Bruce

단체 여행
좋아요: 청결 상태, 직원 및 서비스
It was near Union Square, great loction
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Bruce, thank you for sharing your experience at Hotel Spero. We're thrilled to know that you appreciated our prime location near Union Square. We look forward to welcoming you back the next time your travels bring you to the area.

10/10 - 훌륭해요

PHIL

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Couldn't have asked for more. Near my girl's place, where I actually stayed the night. Wink-wink
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Phil, we are delighted to hear that Hotel Spero met and exceeded your expectations! Being conveniently located near your desired destinations is always a bonus. We hope to be your choice again when your travels bring you back to the area. Safe travels!

10/10 - 훌륭해요

Douglas

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Habían cosas en el closet
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 13일
Douglas, estamos encantados de que haya disfrutado de su estancia en el Hotel Spero. Su comentario sobre artículos que se dejan en el armario se toma seriamente en consideración. Los miembros de nuestro equipo están comprometidos a brindar un espacio personal tranquilo. Servirle nuevamente sería un gran placer.

10/10 - 훌륭해요

JIN

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
tidy and safe
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 11일
JIN, it's pleasing to hear that you recognized Hotel Spero's commitment to maintaining a clean and secure environment. Thank you for sharing your thoughts, and we hope to welcome you back soon!

4/10 - 별로예요

Christin

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Bed was very uncomfortable; very worn in. We stayed in a suite and it didn’t not resemble the pictures. Missing all of the colorful accent pillows and decor. Walls were thin s d could hear walking above us and banking next to us. Bathroom had no real counter space and towel hook was broken.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Christin, we regret to hear of your less than satisfactory experience. It's disappointing that the suite didn't meet your expectations and we apologize for any disturbances you experienced. Our intention is always to present our rooms accurately and ensure comfortable furnishings. We also understand the importance of adequate counter space in the bathroom and will certainly look into your comments. Thank you for sharing your feedback as it aids in our continuous improvement.

10/10 - 훌륭해요

Will

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a clean and pleasant stay!
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Will, thank you for sharing your positive comments! We're delighted to know that your stay at Hotel Spero met your expectations with our pristine premises and enjoyable atmosphere. We hope to welcome you back soon for another fantastic experience!

8/10 - 좋아요

Yu-er

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room is clean and cute. Staffs are friendly and helpful. Convenient location but it’s very close to the sketchy part of the city. Definitely not recommend for solo woman travelers who don’t know the area. Not a place you can walk around and enjoy the city comfortably. I travel with my mom and sister, have to Uber everywhere from and to the hotel.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Yu-er, thank you for taking the time to share your experience at Hotel Spero. We're glad you found our rooms to be well-maintained and the team members helpful. We acknowledge your concern about the neighborhood. While our location allows for easy access to various city attractions, we understand and respect the need for everyone to feel comfortable while exploring. We encourage our guests to use transport services for convenience especially when new to the area or unfamiliar with city navigation. We hope that your overall stay was enjoyable and look forward to welcoming you and your family back soon.

10/10 - 훌륭해요

David

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Always love saying here
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
David, thank you so much for your loyalty to Hotel Spero. We're thrilled to hear that you always enjoy your stay. Looking forward to welcoming you back.

10/10 - 훌륭해요

Stacey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Knowing rooms in SF are small and since we were staying for several days we booked a suite at the Spero. It’s always nice having a space separate from where you sleep. It was perfect! And you can’t beat the price! As others have said, just make sure you walk towards Union Square and not towards the Tenderloin …we felt perfectly safe, even late at night.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Stacey, we are thrilled to hear you enjoyed your stay at the Hotel Spero. Our suites are indeed designed with comfort and space in mind to enhance your San Francisco experience. We're pleased our pricing also met your expectations. It's wonderful to know you felt perfectly safe, even during late-night strolls. We look forward to welcoming you back for another memorable stay.

10/10 - 훌륭해요

Felisha 님, Los Angeles

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Honestly there was slight mishaps at the start of the stay but the staff handled it very well along with the manager when he was made aware during the day since the issue happened at night time. Really nice hotel. Honestly the only downside is their parking. There is a parking structure next door that's pretty costly but has in & out privileges so makes it a little better.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Felisha, it's fantastic that you appreciate the way our team members, including the manager of Hotel Spero, resolved your initial concerns and contributed positively to your stay. We're pleased that you found our hotel appealing. Regarding parking, we continue to explore options to enhance convenience while taking into account the prime location. Looking forward to hosting you again for another enjoyable stay.

8/10 - 좋아요

Yandira 님, White Plains

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 7일
Yandira, thank you for choosing Hotel Spero and rating your stay. We're thrilled to know that you had a good experience. We're looking forward to hosting you again in the future.

10/10 - 훌륭해요

Lyudmila

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price, great place with awesome location. Room was clean, it was very quite stay. Close to shopping amd food option. Parking is available next door, paid $100 for 48 hours. Some homeless people noted through out the shopping area and hotel, but thats states problem not hotels. Over all it was a great stay.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Lyudmila, your kind words about Hotel Spero are appreciated. We're glad to know you found our location, cleanliness, and pricing to your satisfaction. Our proximity to shopping and dining options is a bonus we're glad you enjoyed. We're sorry about your experience in the neighborhood, but we're glad it didn't take away from your stay at our property. Overall, we're thrilled you had a great stay. Looking forward to offering you another wonderful experience on your next visit.

10/10 - 훌륭해요

Rosie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Rosie, thank you for choosing Hotel Spero and taking time to rate us on Expedia. We're thrilled that you had a positive experience. We hope to have the pleasure of welcoming you back on your next visit.

10/10 - 훌륭해요

James

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
James, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hotel Spero!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 19일
Thank you for the 5 out of 5 rating, Michael!We're thrilled to see how much you enjoyed staying at Hotel Spero. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 - 훌륭해요

MJ

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 18일
MJ, thank you for your review. The team at Hotel Spero is delighted to know you had a wonderful experience. We hope to welcome you back again soon!

8/10 - 좋아요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel and room itself was beautiful. My City view overlooked dirty streets and homeless.
답변 제공: Customer Service 님, 2024년 4월 28일
Johnny, it's great to read that you found the aesthetics of Hotel Spero appealing. We regret if the city view from your room wasn't up to your expectations, and regret any concerns you may have had about the outside environment. Your comments are valued and we hope to have the chance to serve you again soon.

10/10 - 훌륭해요

Szandra 님, Old Greenwich

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful & comfortable room with a small dining table (which also makes a great work desk), a fridge, and ample light. The staff is amazing and the gym has a peloton bike, many other cardio machines and hand weights.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Szandra, we're thrilled to hear the layout of your room at Hotel Spero truly suited your needs, enhancing both comfort and productivity. It's encouraging to learn that our team members and fitness amenities, including our Peloton bike, contributed to a memorable stay. We look forward to welcoming you back for another wonderful experience.

10/10 - 훌륭해요

Vincent

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was excellent. I just didn't feel safe at night in the area.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
Vincent, it's wonderful to hear that you appreciated the excellence of Hotel Spero. Your feedback regarding the surrounding area at night is taken into serious consideration, as the comfort and safety of our guests are paramount. Thank you for sharing your experience, and we hope to welcome you back under even more satisfying circumstances.

10/10 - 훌륭해요

Jason

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Jason, thank you for your excellent rating! Your feedback is greatly appreciated, and the entire team at Hotel Spero is delighted to know you had a superb experience. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Patti

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Patti, thank you for your excellent rating of Hotel Spero! The team is delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 - 훌륭해요

savannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 26일
Savannah, it's wonderful to see your perfect score after staying at Hotel Spero. Our team appreciates the support and we look forward to welcoming you back for another exceptional stay. Your satisfaction means the world to us!

10/10 - 훌륭해요

Igal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the hotel - it looks great, it is very clean, the staff is fantastic. The room is cozy and pleasure to stay in; the bed is very comfortable; everything is very clean. Enough storage; there is a safe and a fridge; the view from our 17 floor room was amazing
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Igal, thank you for taking the time to share your wonderful experience at Hotel Spero. We are thrilled that you appreciated many aspects, such as the cleanliness, the cozy room, and the comfortable bed. Our team members are delighted by your kind words regarding their service. We're pleased you enjoyed the stunning view from your 17th-floor room, and also that the amenities like the safe and fridge added to your satisfaction. We look forward to welcoming you back for another fantastic stay.

10/10 - 훌륭해요

Jennifer

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스
What a charming hotel. Clean, comfortable beds and charming decor! Classic hotel! Will definitely stay there again.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Jennifer, thanks for the glowing praise for Hotel Spero. We're delighted to hear you found our accommodations well-maintained and that our unique character enhanced your stay. Knowing you're eager to return is the best compliment we can receive. See you next time!

10/10 - 훌륭해요

Alice

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We are here for one night, great costumer service. Very close to Union Square. Very nice lobby area.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 20일
Alice, it's wonderful to hear you enjoyed your stay at Hotel Spero. Our colleagues pride themselves on providing excellent service and indeed our location provides convenient access to Union Square. We're also delighted you appreciated the ambiance of our lobby area. We look forward to welcoming you back in the near future.

4/10 - 별로예요

Sydney

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled bed and the hotel was in a rough area. It was advertised as being a 10 minute bus ride from Venice, but it was closer to an hour on the train. Location and cleanliness were not as stated online.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Sydney, we sincerely regret to hear that your experience was not as expected. Our hotel aims to provide the highest standard of cleanliness and convenience to our guests, and we assure you that your feedback regarding the conditions of your room and the location will be taken into consideration. Nevertheless, we appreciate your input as it allows us to make improvements where necessary. We hope for an opportunity to deliver a better experience to you in the future.

10/10 - 훌륭해요

Theresa

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice staff
2024년 4월에 5박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Theresa, we appreciate your succinct review of Hotel Spero. Our team members strive to provide a pleasant experience and your kind word validates their efforts. We'd love to welcome you back anytime.

10/10 - 훌륭해요

MASAKI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Masaki, thank you for your top rating of Hotel Spero. We're thrilled you had a positive experience with us and hope to greet you again soon!

6/10 - 괜찮아요

golnaz

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was located in a very unsafe location. The room and bathroom were super small almost not to standard. I don’t understand why I was charged for resort fee the place is so small nothing like a resort and I booked the place since it was cheaper than other options but it is actually is not since they charge an additional resort fee at the place. The staff were very nice and friendly though.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 14일
Golnaz, we regret learning about your concerns related to our location and the size of the accommodation. We assure you that safety is our foremost concern. Regarding the room size, we strive to provide accurate details on our booking platforms. It's unfortunate that the resort fees added unexpected costs to your stay. This charge is in line with many city hotels. However, your kind words about our team members' friendliness are much appreciated. We hope you'll revisit this experience and consider staying with us again.

10/10 - 훌륭해요

Tierra

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Tierra, it's wonderful to see your top rating for Hotel Spero. We are elated that you enjoyed your stay and we hope to see you again in the near future. Thank you for choosing us!