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The Hotel Castro San Francisco

2.5 star property
Hotel with a rooftop terrace, near Golden Gate Park

Choose dates to view prices

Photo gallery for The Hotel Castro San Francisco

Classic Room (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated
Rooftop terrace
Lobby
Exterior
Executive Suite (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated
The Hotel Castro San Francisco provides a vibrant base near Golden Gate Park. Travelers can connect using the in-room WiFi, take in city panoramas from the rooftop terrace, or enjoy the outdoor entertainment options. The prime location consistently earns praise from visitors.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Outdoor Space
  • Free WiFi

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Accessible Room, Two Twins (Self Check-in with Virtual Front Desk)

Accessible Room, Two Twins (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated

Accessible Room, Two Twins (Self Check-in with Virtual Front Desk)

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Frette Italian linens
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite (Self Check-in with Virtual Front Desk)

Frette Italian sheets, premium bedding, individually decorated

Executive Suite (Self Check-in with Virtual Front Desk)

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Premium bedding
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated

Classic Room (Self Check-in with Virtual Front Desk)

8.6 out of 10
Excellent
(10 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Frette Italian linens
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated

Exclusive Suite (Self Check-in with Virtual Front Desk)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Smart TV
Blackout drapes/curtains
Premium bedding
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the neighborhood

Map
4230 18th St, San Francisco, CA, 94114

What's nearby

  • Castro Street - 2 min walk - 0.2 km
  • Golden Gate Park - 3 min drive - 2.2 km
  • UCSF Medical Center - 3 min drive - 2.2 km
  • University of San Francisco - 4 min drive - 2.5 km
  • Moscone Convention Center - 6 min drive - 5.8 km

Getting around

  • Castro Station - 4 min walk
  • San Francisco Station - 15 min drive
  • San Francisco Intl. Airport (SFO) - 31 min drive

Restaurants

  • ‪Badlands - ‬1 min walk
  • ‪440 Castro - ‬3 min walk
  • ‪The Edge - ‬1 min walk
  • ‪Toad Hall - ‬1 min walk
  • ‪Wasabi Bistro - ‬2 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Hotel Castro San Francisco

Hotel with a rooftop terrace, near Golden Gate Park
Along with a rooftop terrace, this smoke-free hotel has a front-desk safe and free WiFi in public areas. Housekeeping is available on request.
The Hotel Castro San Francisco offers 12 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. 43-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This San Francisco hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Activities nearby

  • Health/beauty spa
  • Outlet shopping mall
  • Winery tours

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

The Hotel Castro
The Castro Francisco Francisco
Kasa The Hotel Castro San Francisco
The Hotel Castro San Francisco Hotel
The Hotel Castro San Francisco San Francisco
The Hotel Castro San Francisco Hotel San Francisco

Frequently asked questions

Is The Hotel Castro San Francisco pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Hotel Castro San Francisco?

This hotel doesn't offer parking.

What time is check-in at The Hotel Castro San Francisco?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at The Hotel Castro San Francisco?

Check-out is at 11:00 AM.

Where is The Hotel Castro San Francisco located?

Located in Castro District, this hotel is steps from Castro Street, and within 3 mi (5 km) of Golden Gate Park and Presidio of San Francisco. Moscone Convention Center and Chase Center are also within 3 mi (5 km). Castro Station and 17th St & Castro St Stop are within a 5-minute walk.

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The Hotel Castro San Francisco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 69 out of 101 reviews
Rating 8 - Good. 15 out of 101 reviews
Rating 6 - Okay. 10 out of 101 reviews
Rating 4 - Poor. 3 out of 101 reviews
Rating 2 - Terrible. 4 out of 101 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
The property was very well located. It was a short walk to restaurants, shops and public transportation. Check-in was virtual, easy and convenient. The property manager checked with us shortly after arriving to make sure we were satisfied with everything. Highly recommend.
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveler

Location good, value questionable

Good location, but expensive for the size of the rooms especially considering there were no staff on site.
Stayed 2 nights in Jul 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy check in-out experience. Bed was soooo comfy!
Stayed 1 night in Feb 2025

10/10 Excellent

claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, The rooftop deck is an amazing😎😎
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved the hotel!

The stay was amazing and it was convenient since it was by everything. I loved the bar downstairs and the people were friendly. Just the fire alarm was the issue but it was resolved in a timely manner.
Stayed 5 nights in Jul 2024

6/10 Okay

Liza

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging
Stayed 1 night in Mar 2024

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place! Is queer friendly! It’s safe! It’s expensive but in a good way, because it’s that safe! I am new to the city and I get nervous due to crime being common in cities, but The Castro Hotel and the very district makes me feel safe and comfortable with myself and my surroundings. I love everyone one this neighborhood!
Stayed 2 nights in Sep 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great! The area was incredible! It’s not a traditional hotel where you can get room service and stuff but there are plenty of restaurants/bars in the area. There was a strange flashing red light in the room in the middle of the night. I don’t know what that was about but everything was fine
Stayed 1 night in May 2023

4/10 Poor

James M

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
With no on-site storage, if you have a late flight home and need to check out at 11am, nowhere to store your luggage. Our room was directly above the Bar that is open and has loitering outside by drunk/rowdy patrons until 3am. This should be disclosed by Hotel prior to booking room #201
Stayed 3 nights in Jul 2024

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities

Poor customer service.

The virtual part of this worked against them.
Stayed 2 nights in May 2024

6/10 Okay

Jules

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My room was very small with little floor space and extremely noisy (coming from the street, the next room and the room above). The neighborhood was excellent, the shower was very nice, the small balcony was pleasant, the rooftop lounge had wonderful views and the bed was extremely comfortable. Thank goodness because the room was ALL bed. Didn’t love not having someone on the premises to resolve any issues. Communication was mostly via email and text which was frustrating. Perhaps it was my oversight but I was not aware that there was no front desk at the property until I had already booked. (Impossible to reverse!) For the price I’d prefer to have a front desk.
Stayed 2 nights in Nov 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very cool vibe.
Stayed 2 nights in Sep 2025

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Very comfortable and convenient location, near lots of attractions. Professional management and smooth operations. The rain fall shower was so relaxing!
Stayed 2 nights in Sep 2025

8/10 Good

Paul

Liked: Amenities
Lacked the human element
Stayed 2 nights in Sep 2025

10/10 Excellent

Scotty

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Aug 2025

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite hotels of all time. Very convenient and is by everything. The staff is very nice and I love the bar downstairs.
Stayed 3 nights in Jul 2025

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place! Perfect location, size and layout plus so many modern additions like Google TVs and hub. So much attention to detail overall. Will definitely stay here again when Im lucky enough to get back to SF! There's only one very small critique and that's the shower water pressure could be a little stronger but it was sufficient as is.
Stayed 3 nights in May 2025

6/10 Okay

Elena

Liked: Cleanliness, staff & service, property conditions & facilities

Overnight stay

Cozy and clean. But the walls are thin, I heard people talking and playing music all night . Close to restaurants and bars. Pretty safe to walk outside at night.
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to many lgbtqia stores, restaurants, bars and clubs. The hotel is cute and secure! very walkable to everything we wanted to do.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Really enjoyed our stay here. Great location, cute hotel. Already looking forward to coming back.
Stayed 1 night in Jan 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place in the Castro

Very compact room. Glad I was traveling solo as I felt two people in the room would have been too tight. There was noise from the bar underneath the hotel and on the street that facilitated the need for white noise to drown it out if trying to go to bed before 1am. Location is great to everything in the Castro.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms are small but otherwise nice. It makes a great stay for a good value!
Stayed 1 night in Dec 2024

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small But Cute Boutique Room

Visiting family for Thanksgiving and decided to fly in early to get a little SF getaway squeezed in. First, the location is AMAZING! Right in the heart of the Castro district. We are a gay couple, so this was heaven. Shopping, restaurants, clubs - all within a few blocks. And of course Muni is right there to get to other parts of the city easily. The room was (very) small but super cute! The decor was amazing. And very well laid out given its size. The size is an issue however - we couldn’t fully unpack since there was no room to put things. So if you are staying for a longer period of time, you may find it a bit uncomfortable. (we only stayed 2 nights). This also isn’t a regular hotel. It’s more like an Air BnB situation. There is no front desk. But there is a bar next door that apparently serves as the front desk. Just a heads up if you’re looking for a more traditional hotel experience. Overall we will definitely be staying here again when we come to SF.
Stayed 3 nights in Nov 2024

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities

Mark's gripe

There is no parking anywhere near the hotel. I was told to use an app called SpotHero to find a space, but that app only deals with hourly and monthly parking, no overnight parking. There is no lobby in the hotel, so there is no one at the front desk who can give help and advice. There are no refrigerators or closets in the room. Give the Hotel Castro a miss.
Stayed 2 nights in Nov 2024