6/10 - ๊ด์ฐฎ์์
Denise ๋, Honolulu
2025๋
7์ 24์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ, ์ง์ ๋ฐ ์๋น์ค
I was very disappointed in this hotel. The two rooms (2 queen beds) I reserved were not as pictured. The rooms we received was so small that there was hardly any room to walk between the dresser and one of the beds. The bathroom was smaller than a cruise ship room! We had very little space to even turn around while in there. To top it off, we did not have hot water in either the shower or the basin for both rooms. After the first night, one of our rooms was moved to a room that was far superior in space and had hot water. The second room was moved for the last two nights to a room that was renovated. These are rooms that we should have had upon check in. The staff responded well to our concerns and made the changes as quickly as possible. Unfortunately this left a bad impression overall of the Tapestry by Hilton brand. Rooms 509/510 should never be sold as 2 queen bed rooms. Running hot water is a must! I now see that others have complained about the lack of hot water. Understandably it is a 100 year old building but fix it or don't sell it!
Denise
2025๋
7์์ 4๋ฐ ์๋ฐํจ