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오아시스 가든 산 호세 에어포트 여행 후기

3 out of 5
오아시스 가든 산 호세 에어포트
1355 N 4th Street, San Jose, CA

이용 후기

6.0
평점 10 - 훌륭해요. 1253개 이용 후기 중 261개" "
평점 8 - 좋아요. 1253개 이용 후기 중 227개" "
평점 6 - 괜찮아요. 1253개 이용 후기 중 248개" "
평점 4 - 별로예요. 1253개 이용 후기 중 205개" "
평점 2 - 너무 별로예요. 1253개 이용 후기 중 312개" "

6.6/10

청결 상태

6.4/10

직원 및 서비스

5.6/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

8/10 - 좋아요

HYUNBEOM

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
가격대비 괜찮은 시설...좋아요
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello HYUNBEOM,객실 요금을 고려할 때 좋은 시설을 경험하셨다니 기쁘게 생각합니다. 만약 다음에 또 저희 호텔을 이용하실 때는 한층 좋은 경험을 제공할 수 있도록 노력하겠습니다.

8/10 - 좋아요

Philip

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very quiet and a relaxing stay ( if you stay in one of the "inside" rooms. Only issue is that some of the exterior grounds are in need to maintainence, but they are working on that. I would certainly stay there again.
2024년 5월에 4박 숙박함

4/10 - 별로예요

Lisa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Looks like they've attempted to update things but it is still rough around the edges and rooms are small and bathroom is teeny. I could lay better tile myself. I unfortunately left my pajamas on the back of the door to the shower since there is no place else to put anything and they claim they weren't there. I only had a backpack since it was just 1 night and didn't have them when I came home so they had to be there. Their policy of holding on to items for 30 days is BS if the staff doesn't report finding it. Manager was a bit rude about it when I called.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hello Lisa, We appreciate your feedback on our recent updates, and we take all comments seriously to enhance guest experience. Our room sizes vary to cater to a range of preferences. We encourage guests to utilize our front desk for item inquiries, as we have a dedicated process. We apologize for any inconvenience caused during your stay.

6/10 - 괜찮아요

armaggedon

좋아요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 5월 15일
Hello armaggedon, We appreciate your stay with us and hope you had a pleasant experience overall. Please feel free to reach out to us directly with any specific feedback you may have from your recent visit. We look forward to hearing from you soon.

4/10 - 별로예요

JAGADEESH

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Very disappointed
2024년 4월에 8박 숙박함
답변 제공: Manager 님, 2024년 4월 23일
Hello JAGADEESH, We are sorry to hear that you were disappointed during your recent stay with us. Guest feedback is important to us, and we will share your comments with our team for review and improvement. Thank you for sharing your experience with us.

10/10 - 훌륭해요

Carmen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Carmen,We are thrilled to hear you found your stay with us amazing. We strive to exceed our guests' expectations and provide exceptional experiences. Thank you for choosing our hotel for your visit.

6/10 - 괜찮아요

Sean T

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is old, dated and kinda loud. You can hear people walking by your room having a normal conversation as if they’re in the room with you. The rooms at a glance are okay but when a majority of the plugs don’t work it’s a little annoying, I had to plug my chargers in at a plug by the window and leave everything in the floor to charge because the bed side outlets didn’t work. That was slightly annoying, I guess it was one of those “you get what you pay for” things. Not the worst place I’ve ever stayed but far from the best or even good.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Sean T, We appreciate your feedback on your recent stay with us. We apologize for any inconvenience you experienced with the noise level and the room outlets. Rest assured that we will address these concerns with the relevant teams to ensure improvements are made. Our team strives to offer comfortable accommodations for all our guests.

2/10 - 너무 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so gross and run down. Cant believe they charge $150/night. I took pics which i cant post but there were so many broken and janky things in this room. Plus the homeless camp in front was a nice touch. I will never go back n tell everyone to avoid!
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Jessica,We're sorry to hear about your experience. We take all feedback seriously and will address these concerns with our team. Your comments will help us improve for the future. Thank you for bringing this to our attention.

2/10 - 너무 별로예요

Carmen

2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 4월 17일
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 - 너무 별로예요

Charlie L.

별로예요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Charlie L.,We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have so we can address them accordingly. We value your feedback and hope to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

Zachary

가족 여행
좋아요: 편의 시설/서비스
Super friendly people.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Zachary,We appreciate your feedback and are delighted to hear that you found our staff friendly during your stay. We strive to provide excellent service to all our guests. Thank you for taking the time to share your experience with us.

10/10 - 훌륭해요

Hosmar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy agradable
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Hosmar,Nos complace saber que disfrutó de su estancia en nuestro hotel. Esperamos volver a darle la bienvenida en el futuro para crear más recuerdos agradables juntos.

10/10 - 훌륭해요

Hosmar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Estancia súper cómoda
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Hosmar,Nos complace saber que tuviste una estancia cómoda en nuestro hotel. Esperamos que te hayas sentido bien atendido y disfrutado de tus momentos con nosotros. ¡Esperamos poder recibirte nuevamente en el futuro para proporcionarte otra experiencia memorable!

8/10 - 좋아요

irene

좋아요: 청결 상태, 직원 및 서비스
Reasonable price
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 17일
Hello irene,We are pleased to hear that you found our rates reasonable. We strive to offer competitive pricing for our guests to enjoy a comfortable stay with us. Should you have any further feedback or suggestions, please do not hesitate to share them with us.

10/10 - 훌륭해요

Ryo

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little bit noisy, especially parking The room is kept clean
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Ryo,We value your feedback and apologize for any inconveniences experienced during your stay. We're pleased to hear that you found the room clean. For any future concerns regarding noise or parking, please don't hesitate to reach out to our management team directly. Your comfort is our priority.

6/10 - 괜찮아요

Mark 님, Mapleton

좋아요: 청결 상태, 숙박 시설 상태 및 시설
It was ok, but not nearly as nice as the pictures
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Mark,We're sorry to hear that the photos didn't meet your expectations. We appreciate your feedback and will share it with our team for future improvements. Your comments are valuable to us as we strive to enhance our guests' experience.

10/10 - 훌륭해요

Alyssa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place staff was amazing
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Alyssa,We are delighted to hear that you had a positive experience with our staff during your stay. Your kind words are greatly appreciated, and we hope to welcome you back again in the future.

10/10 - 훌륭해요

Pawel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Every thing
답변 제공: Manager 님, 2024년 2월 28일
Hello Pawel,Thank you for sharing your feedback with us. If you have any further concerns, please feel free to reach out to our management team directly for assistance. We appreciate your comments as they help us improve our guest experience for the future.

8/10 - 좋아요

Sylvia

Location was convenient parking was good. We had to wait in the lobby, to get checked in. We weren’t the only ones waiting. Bathrooms in lobby weren’t working and after traveling a few hours you need to use the bathroom. Plus in our room the cabinet holding the mini frig was hanging.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Sylvia,Thank you for sharing your experience with us. We appreciate your feedback regarding the check-in process and facilities. We take your comments seriously and will address them with our team for future improvements. Your insights are truly valuable to us in enhancing the guest experience.

4/10 - 별로예요

Rachel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello Rachel,We apologize for any shortcomings experienced during your stay. Please feel free to contact us directly to discuss your concerns further. We strive to ensure all our guests have a pleasant experience with us.

10/10 - 훌륭해요

Nina

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Nina,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

2/10 - 너무 별로예요

Kimberly

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had the worst hotel experience at this place. LITERALLY, THE WORST! There was a black out during my entire stay (4 days and 3 nights). There was no electricity and hot water. Electricity was out 12 hours after i checked-in. The staff didn't even notify any guest or offer any compensation. They didn't even offer me a refund or to check out early. It was a waste of time. I do not recommend. The owners of the property just did not care about the guest.
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 14일
Hello Kimberly, We're sorry to hear about your recent experience at our hotel. We apologize for any inconvenience caused by the unexpected blackout during your stay. Our team strives to provide prompt and efficient service in such situations, although, we understand that communication could have been improved. We value your feedback and will address this with our staff to ensure a more satisfactory experience for future guests. Thank you for your understanding and bringing this to our attention.

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Jessica,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we strive to provide exceptional service and accommodations. Should you have any further feedback or need assistance, please do not hesitate to reach out to us. We look forward to welcoming you back in the future for another fantastic stay!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
Basic
Basic needs met, not more. Cold shower, broken toilet.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 13일
Dear Guest, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and will ensure that our maintenance team addresses the plumbing issues immediately. We strive to provide a comfortable experience for all our guests and regret that we fell short in delivering that to you. Your feedback is valuable to us as we continue to improve our services.

8/10 - 좋아요

Richard

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 9일
Hello Richard,Thank you for staying with us! We're glad to hear that you had a positive experience during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future. If you have any further comments or suggestions, please don't hesitate to reach out to us.

2/10 - 너무 별로예요

Daniel

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
This was the most ridiculous stay I’ve ever had. The room had no electricity. I tried changing my reservation and the customer service agent said an error was occurring then i asked to cancel and that i would get my money back in 7-10 business days. I decided to keep the room, it was cold all afternoon and night, NO HOT WATER, NO HEAT (duh, no electricity) and worst of all, roaches! I wish i could get a refund, this really sucked. $75 is not enough for my next day. I want a refund.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 8일
Hello Daniel, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Not a safe area
It's a little run down but the staff and the service is top notch. The area seems safe but a dangerous criminal event on the property proved otherwise.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 2월 7일
Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and service. Ensuring the safety of our guests is always our top priority, and we take any incident very seriously. We encourage you to reach out to our management team directly so they can address your concerns appropriately.

8/10 - 좋아요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Decent stay for the price
The staff was super friendly and helpful, and the room was decent. Just the environment around the hotel was questionable, as well as the hotel amenities, as many weren't available anymore.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Chris,Thank you for taking the time to share your feedback with us. We appreciate your kind words regarding our friendly and helpful staff. We apologize if the environment around the hotel did not meet your expectations and for any inconvenience caused by the unavailable amenities. We value your feedback and will take it into consideration for future improvements.

8/10 - 좋아요

Alison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello Alison,Thank you for staying with us! We're glad to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

4/10 - 별로예요

john

출장 여행
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 2일
Hello john,We appreciate you taking the time to stay with us. We would like to learn more about your experience and address any concerns you may have had during your stay. Please reach out to us directly so that we can assist you further.

6/10 - 괜찮아요

Luis Alfredo

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not recommend
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 30일
Hello Luis Alfredo,Thank you for providing feedback on your recent stay. We value our guests' opinions and apologize if your experience did not meet your expectations. We appreciate your feedback and will take it into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

2/10 - 너무 별로예요

Li

2024년 1월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Li, We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can further address any concerns you may have.

6/10 - 괜찮아요

JOE HIN TING

좋아요: 직원 및 서비스
별로예요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 28일
Hello JOE HIN TING,We're sorry to hear that your recent stay with us didn't meet your expectations. We value your feedback and would appreciate it if you could reach out to us directly with any specific details about your experience. Our team is always looking for ways to improve and we would love the opportunity to address any concerns you may have had. Thank you for choosing our hotel and we hope to better serve you in the future.

2/10 - 너무 별로예요

Emmanuel

별로예요: 청결 상태, 숙박 시설 상태 및 시설
looked nothing like the pictures and seen motel 6’s in better condition
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 26일
Hello Emmanuel,We're sorry to hear that your experience did not meet expectations. We appreciate your feedback and will take it into consideration as we continue to improve the services and overall condition of our hotel.

6/10 - 괜찮아요

Andrea

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
We booked our trip rather quickly and didn't research the hotel before the stay. For our purposes, the hotel was fine. We were in our room long enough to change clothes, get to our event, then sleep for the night. The surrounding area was pretty run down and the hotel itself is quite dated. The lady at the front desk was friendly and helpful.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 25일
Hello Andrea, Thank you for choosing our hotel for your recent stay. We're glad to hear that our staff provided friendly and helpful service throughout your visit. We understand that the surrounding area may not have met your expectations, and we appreciate your feedback regarding the dated appearance of our hotel. We hope the convenience and comfort of our accommodations made up for any inconvenience you experienced.

2/10 - 너무 별로예요

Brandon

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Brandon, I'm sorry to hear that you had a less than satisfactory experience during your stay. We value your feedback and would appreciate it if you could reach out to us directly with any specific concerns you may have. We strive to provide exceptional service and would like the opportunity to address any issues you encountered.

10/10 - 훌륭해요

Yanely

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice where i stayed
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Hello Yanely,Thank you for choosing to stay at our hotel. We appreciate your feedback and are glad to hear that you enjoyed your stay with us. We strive to provide a pleasant and comfortable experience for all our guests. Should you have any future travel plans in our area, we would be delighted to welcome you back.

4/10 - 별로예요

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별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 17일
Dear Guest, We appreciate you choosing our hotel for your stay. We are sorry to hear that your experience did not meet your expectations. We would encourage you to reach out to us directly so we can address any specific concerns you may have had during your visit. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

6/10 - 괜찮아요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
It was good not great. The hotel can use an upgrade. I stayed at others Wyndham hotels and always had a great experience.
2024년 1월에 3박 숙박함
답변 제공: Manager 님, 2024년 1월 15일
Hello Martha,Thank you for choosing to stay at our hotel. We appreciate your feedback and value your loyalty as a Wyndham guest. We will certainly take your suggestion for an upgrade into consideration as we continuously strive to improve our property. We hope to have the opportunity to welcome you back in the future for a truly great experience.

10/10 - 훌륭해요

Carina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 12일
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 - 괜찮아요

John

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 1월 11일
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 - 별로예요

Blakeslee

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 13일
Hello Blakeslee, We're sorry to hear that your recent stay did not meet your expectations. We value your feedback and would like to address any concerns you may have had. Please reach out to us directly so we can better understand your experience and work towards improving it for future guests.

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice older hotel near te airport
Nice older hotel close to the SanJose Airport. The hotel is older but in very good condition the gust rooms were very nice the staff was ver pleasant
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 12일
Hello Robert, Thank you for choosing our hotel during your recent stay near the San Jose Airport. We appreciate your positive feedback on our well-maintained older property and the pleasantness of our staff. We strive to provide a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

SCOTT

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello SCOTT,Thank you for your perfect rating! We are delighted to hear that your experience at our hotel was exceptional. We strive to provide outstanding service to all our guests and we are thrilled that we could exceed your expectations. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another wonderful stay!

8/10 - 좋아요

sanjeev

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over all had good experience
답변 제공: Manager 님, 2024년 2월 10일
Hello sanjeev,Thank you for sharing your positive experience with us! We're delighted to hear that you had an enjoyable stay. Should you have any future travel plans, we hope to have the opportunity to welcome you back to our hotel.

10/10 - 훌륭해요

Yesina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Yesina,We are delighted to hear that you enjoyed your stay with us! We strive to provide excellent service and it is great to know that we met your expectations. If you have any additional feedback or if there is anything else we can do to enhance your experience in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!

2/10 - 너무 별로예요

Lesliee

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 3일
Hello Lesliee, We're sorry to hear that you were not satisfied with your recent stay. We would appreciate it if you could please reach out to us directly so that we can address any concerns you may have had. Your feedback is invaluable to us in improving our services.

8/10 - 좋아요

Molly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Molly,Thank you for choosing our hotel for your stay. We appreciate your rating and are glad to know that you had a positive experience with us. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

4/10 - 별로예요

Camellia

좋아요: 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our non-smoking room smelled like smoke
The hotel looks like it could use a revamp, from the outside at night it reminds me of a setting for a horror film. The layout of the rooms is also confusing with odds facing out and evens facing in towards the pool. The pool area looks nice but we didnt see anyone in the pool. It's a waste of space during the winter time. Once inside the room, the smell of old carpet and cigarettes filled the room. It looked like nobody had stayed in there for quite some time. The bathroom and shower were clean enough, but the amenities are very cheap and basic.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Camellia,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments and apologize for any inconvenience you experienced. Our hotel is scheduled for renovations in the future, and we appreciate your patience during this time. We understand the confusion with the room layout, and we are working on improving the signage to assist guests. Regarding the pool, we do have seasonal fluctuations in usage, but we are always exploring ways to optimize the space for our guests. Thank you for bringing the smell to our attention, and we will address this issue with our housekeeping team. We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.

8/10 - 좋아요

Hugo

좋아요: 청결 상태, 직원 및 서비스
I like the place .. big parking lot. Safe around the building
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello Hugo,Thank you for choosing our hotel for your recent stay. We are pleased to hear that you found our parking lot spacious and secure. The safety of our guests is of utmost importance to us. We hope to welcome you back in the future.