6/10 - ๊ด์ฐฎ์์
Giselle
์ฐ์ธ๊ณผ์ ์ฌํ
2025๋
5์ 22์ผ
์ข์์: ์ฒญ๊ฒฐ ์ํ, ํธ์ ์์ค/์๋น์ค, ์๋ฐ ์์ค ์ํ ๋ฐ ์์ค
๋ณ๋ก์์: ์ง์ ๋ฐ ์๋น์ค
This was our first time staying at a Four Seasons, and while the hotel is absolutely beautiful, and the location was lovely, it really was not what we expected from a 5 star hotel at this price point. For us, the big differentiator between a 4 and 5 star hotel comes down to the service, and unfortunately there were just a lot of little things that piled up and left us feeling disappointed. They lost some groceries we got delivered (eventually found them a day later after we bought more), only serviced the room once per day even though the website says twice, it took 45 minutes (not exaggerating) to get a lemonade and chips at the pool (and they got the order wrong), and we were upsold a suite because we were told it was private, but the back patio looked over the parking lot with people walking by all day. Also, on our last night, someone called our room at nearly 9pm (we were getting ready for bed) to ask if we wanted turn down or needed any towels. It was just very weird. Everyone was very polite and sweet, but itโs like nothing was ever quite โright.โ The bed was very comfy and the room was spacious. The location is unbeatable. The place has a ton of potential. But I just expected something more โspecial.โ Weโve stayed at the Peninsula and Intercontinental, and the service was just on another level. If Iโm going to spend that kind of money again, Iโd go somewhere that will deliver the equivalent service.
Giselle
2025๋
5์์ 4๋ฐ ์๋ฐํจ
