โWat een heerlijk hotel op een top locatie. Santa monica pier op een paar minuten lopen, en een leuke winkel promenade nog korter bij.
Kamer heerlijk ruim, goed verduisterende gordijnen en fijne badkamer.
Enige minpuntje in de kleine hoeveelheid tafels om het ontbijt te nuttigen. Maar dat mocht de pret zeker. Iet drukken.
Top hotel!โ
โGreat location! The staff specifically Hanna was amazing, he was so hospitable and welcomed all guests like he knew them for years. The hotel was clean and the pool/lounge area was beautiful. The only issue was the shortage of towels at the pool other than that the stay was perfect. โ
โNot enough amenities for the price. No pool, no workout area, no breakfast.
Overall it is a nice hotel. Besides the broken ironing board in our room it was a nice spot! Customer service was great! Valet was cool too! Room was nice and clean and the oceanview was nice.
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โIt is very unpleasant to stay here. Considering the price, it isn't valuable to stay in. They charged many different taxes in addition the hotel charged $40 per night for the amenities although we didn't used any amenities. The room wasn't spacious. The layout was uncomfortable.While we stayed the hotel there was their union strike for days from 7am to 8pm. It was unbearably noisy. โ
โMy only complaints are:
There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing.
The pool could be open a bit longer. It closes at sunset.
They also need a blender to make blended drinks!
The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff....
"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever.
When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emailsโwhich they read but never replied to for days.
What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional.
Thereโs a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like โWe understandโ and โWeโll do our bestโโbut did absolutely nothing.
Theft, zero accountability, and staff who mock customersโeasily the worst hotel experience of my life. Stay far away from this place."
"Staffs are super friendly, rooms are clean, breakfast tbh not worth the price. Stayed 2 days but menu havenโt changed. Other than that was all great. "
"The hotel I stayed in was close to the airport and provided free shuttle service, but my friend's family thought it was the same place, so I made a reservation. But the street was different and it was a dangerous place"
