Santa Rosa, California hotel rooms at the Benchmark

"Hotel was much better than unexpected for the price we paid. Cute decor. Rooms were very clean. Good grab and go breakfast. Staff was friendly. Located in a bustling area that had lots of neat shops, but streets a little dirty and there were homeless people sleeping in the square. "

"Very clean and nice."

"Near downtown "

"My room smelled musty like old smoke. My sheets were stained and had burn marks. My 2 towels were stained and I was given 1 towel to replace and it was stained. The floors were dirty with black soot. My knight table was dirty with sticky drink. There was gum on the bathroom floor. Hair on my sink, dirt marks in the shower. Soot around the back of the toilet and on top of the shower. A manager tried entering one of our rooms without knocking and wasn’t able to because the security latch was on. She was questioning if we requested to cancel the room. That is never acceptable. There is no reason for an older facility to not have a clean environment or common courtesy to knock. After providing this information to the facility they stood by their no refund policy and we were not offered any compensation. "

"Clean and staff was very accommodating. "