“The room was very spacious and appeared clean. However, when we pulled back the bed covers, the sheets were grossly soiled and obviously had not been changed. The front desk staff seemed unconcerned and offered us a clean set of sheets to change ourselves, but made no apology or offer to change rooms. Customer service training seemed to be lacking for the front desk staff. Breakfast had the standard options.”
“The room was very spacious and appeared clean. However, when we pulled back the bed covers, the sheets were grossly soiled and obviously had not been changed. The front desk staff seemed unconcerned and offered us a clean set of sheets to change ourselves, but made no apology or offer to change rooms. Customer service training seemed to be lacking for the front desk staff. Breakfast had the standard options.”
Amy