Find hotels near South Plains Mall, Lubbock from ₩108,380

"The room was nice and clean. I was pleasantly surprised at the quality of the room. My biggest complaint is the availability of staff to assist. A neighboring guess was very loud (laughing, yelling, banging on furniture) for hours after 10 PM. It woke my daughter and myself multiple times. We had just returned from 13 hours at a volleyball tournament around 8 PM and wanted to go straight to bed. She also had to be back up early for a second day. We had very broken, miserable sleep. I attempted to call the front desk numerous times both on my cell phone and with the room phone. I never could get a response. I also could not leave a voicemail as it said it was full. I attempted to also contact the property through text message and email but never received a response in any form. Upon check out in the morning, there was no one at the front desk to check me out or to speak to about the night before. I had to leave my keys at the desk. I never encountered a staff member again after check-in. "

"The cabinets had alot of sugar ants everywhere throughout. Found hair in sheets so we didnt use them. Tub and shower leaked. We were placed in the smallest room. Definitely not our favorite stay. "

"Melissa at the front desk was awesome!!"

"Hotel is very outdated for the Hilton brand. "

"Definitely nothing like the pictures, stayed for a volleyball tournament, had to go buy our own pillows. Breakfast HORRIBLE, the only thing was our night desk clerk was so nice. We definitely will not stay here again. And then did not have a hair dryer. Our room was also still dirty wasn’t cleaned. Do not RECOMMEND!!!! "

"The room was great. Mattress was a little firm for me but no complaints otherwise... The staff was very friendly. The property was very clean and updated."

"I have no issues with the staff as the front desk people attended to us extremely well. What I have an issue with is the room itself. I felt incredibly uncomfortable with how disgusting the room was. The entire place smelled of cigarettes, there was a bag covering the smoke detector which I assume was so whoever was in there before could smoke. We found stains on the blankets, and they looked very unwashed so we did not even use them. But the bathroom was absolutely the worst part. There was mold growing on the wall, the towels had holes in them, and we found what looked like either extremely short curly hair or hair from private parts all over our towels. We only stayed one night to pass by so I can’t complain too much, however I will absolutely NOT be staying there again."

"My room had residue of bed bugs but the 2nd room wasnt better"

"Was okay stay."