Find hotels near West End Center, Lubbock from ₩100,798

"The room was nice and clean. I was pleasantly surprised at the quality of the room. My biggest complaint is the availability of staff to assist. A neighboring guess was very loud (laughing, yelling, banging on furniture) for hours after 10 PM. It woke my daughter and myself multiple times. We had just returned from 13 hours at a volleyball tournament around 8 PM and wanted to go straight to bed. She also had to be back up early for a second day. We had very broken, miserable sleep. I attempted to call the front desk numerous times both on my cell phone and with the room phone. I never could get a response. I also could not leave a voicemail as it said it was full. I attempted to also contact the property through text message and email but never received a response in any form. Upon check out in the morning, there was no one at the front desk to check me out or to speak to about the night before. I had to leave my keys at the desk. I never encountered a staff member again after check-in. "

"The hotel is not maintained. The hallway carpet is stained, the walls are beat up and the room was dirty. "

"Friendly staff "

"The room was clean and comfortable. The bed was great! Better than mine!The AC unit was noisy. When our tv quit working on the second evening, we decided to cut our trip short and go home early due to incoming storms the next morning. The manager was willing to give us partial credit and adjust the cost for early check out. We did not have breakfast in the hotel so can’t comment on that. The staff was the best part of the experience."

"The cabinets had alot of sugar ants everywhere throughout. Found hair in sheets so we didnt use them. Tub and shower leaked. We were placed in the smallest room. Definitely not our favorite stay. "

"Melissa at the front desk was awesome!!"

"Definitely nothing like the pictures, stayed for a volleyball tournament, had to go buy our own pillows. Breakfast HORRIBLE, the only thing was our night desk clerk was so nice. We definitely will not stay here again. And then did not have a hair dryer. Our room was also still dirty wasn’t cleaned. Do not RECOMMEND!!!! "

"The room was great. Mattress was a little firm for me but no complaints otherwise... The staff was very friendly. The property was very clean and updated."

"The hotel was clean and the breakfast was good!"