"Lobby was grand and big, typical of Lotte style. Our first impression of the porter when we get off the taxi, he was grouchy and not welcoming at all. There's also a queuing system for check in if you arrive before the official check in time at 1500. Seldom see this practices in other hotels. Even with the queuing ticket issued, you are only allowed to come back and check in earliest at 1430 onwards. Room was smaller and very dated! No smart TV and only one international plug at the desk area. Safe is also very difficult to use. The bathroom amenities was nice smelling and water pressure really strong. Location wise connected to Lotte mall, lots of restaurants n shops nearby. Definitely convenient. Overall, I think the experience will be even better if they revamp their rooms and consistent customer service throughout"