Tancah, Tulum hotel rooms at the Independent

"We recently stayed at the Family Selection section of Grand Palladium Kantenah and had a great overall experience. The resort is beautiful, very tropical, and perfect for a relaxing family vacation. The Family Selection service made the trip feel more comfortable and convenient, especially with the family-friendly amenities and quieter atmosphere. The food overall was very good for an all-inclusive resort. The buffet had plenty of variety, and our favorite restaurant was definitely La Paisana — the food felt the most authentic and flavorful during the trip. The à la carte restaurants were decent, but we felt they could be a little more consistent in quality and service. One of the biggest surprises was the Bravo Show. We didn’t expect too much at first, but the performances, music, and energy were much better than expected and became one of the highlights of our stay. The pools, beach, and resort grounds were all excellent, and the staff were friendly and hardworking throughout the vacation. Overall, Family Selection provided a very enjoyable and relaxing family experience with good food, great entertainment, and a beautiful resort atmosphere. We would definitely consider coming back again."

"Highly recommend for families. Very clean please the staff very professional and always smiles on their faces. Me and my family loved the stay and we enjoyed every moment."

"Amazing staff"

"The food and staff were amazing. Highly recommend!"

"The staff was great. Enrique at check in was very kind. It was sad to see him upon departure as well! The property is large, which could get confusing."

"Booked the couples romantic room. Ad says pool on your terrace but it’s a big bathtub, we would fill it up and the water leaked out after 20 minutes. Room was nice but the only plug in the bathroom was broken and sparked when you plugged something in. The outlet used for the coffee bar was also broke and would come completely out of the wall. The coffee pot was broken and took 3 days to get one that worked. The power in our room went out due to the faulty plug in the bathroom and it took them almost a hour to come turn the power back on so the air would work. The staff are all very nice and the resort is very clean. "

"We have stayed at this resort a few times, with our first visit being 16 years ago, and we still love this property. The grounds are beautiful, and you can see how hard the staff works every day to maintain everything so well. We had no problems booking à la carte restaurants for five restaurants.We simply made all the reservations at once for the entire trip. Our favorite restaurant was the Mexico Lindo restaurant, and our server, Rigoberto, was excellent and provided great service. We really enjoyed our stay. The weather was great, and although it was warm, there was a nice breeze every day that made the heat much more pleasant. The only downside during this trip was the ocean and seaweed situation. Every day there was a red flag, strong waves, cloudy water, and a lot of seaweed. The staff worked incredibly hard doing manual labor to clean the beach, but it seemed almost impossible to keep up with it. I truly wish a better solution or machine could be found because the workers have to do this difficult job in the heat, and the smell can be very unpleasant. As a result, we spent most of our time at the pool, which was still enjoyable. However, if you are someone who loves the ocean and beach (which is the main reason we choose this type of vacation) this may be disappointing. I understand this depends on the season and is not the resort’s fault, but I wanted future guests to be aware. Thank you, Barcelo, and thank you to all the hardworking employees."

"fun"

"The rooms were clean. Every single staff was helpful, welcoming, and positive. Great options at the buffets. "