The resort is beautiful. The staff is absolutely amazing. There's not many food options for guests who do not eat pork. The beach club was seaweed infested and the pools there were not clean, but the staff was very accommodating and professional. There's also no daytime poolside entertainment at any of the pools. Definitely need to do better adding some fun to luxury.
Excellent hotel. Beautiful rooms, fantastic staff and service. Not too busy, felt like a private resort. Staff was attentive, drinks and food of a much higher quality. Lovely spa too. Only comment is that the gym is too warm and the AC wasnโt strong enough there. Made it difficult to use.
The only issue i didnโt like about this property was that there not contracted with some of my Mexican favorite beers . Like Modelo, Corona, Pacifico, while on vacation I donโt want to sip on tecate light , Dos Equis, or SOL. โ I want the good stuffโ
Our experience at Secrets Tulum was wonderful in terms of customer service, with the buildings and surroundings being both beautiful and impeccably maintained. The club pool area was a highlight, and everything was cleaned daily. There are numerous spots around the property that ensure it never feels overcrowded. However, it may not be the ideal choice for couples seeking a quiet, peaceful getaway. In our opinion, the atmosphere at Secrets Tulum was more akin to larger resorts like RIU, with loud parties and high-energy crowds throughout the day and late into the night. If youโre looking for a more refined, serene hotel experience, we would recommend exploring other options.
The majority of the food was delicious. The aesthetics of this place is beautiful. I love how everyone is so attentive and helpful. Secrets Tulum was overall a great experience. Very relaxing and peaceful resort.