![[Max 10 guest] 3LDK 70sqm 6beds, 5 min to nearby station (Shinjuku East 102) | Individually decorated, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/59000000/58820000/58812900/58812884/e1f5a5bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium)
2/10 Terrible
Ali
Apr 16, 2023
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Avoid This Misrepresented Property!
I regret not being more cautious when booking a Tokyo property with no reviews on Expedia. The place was misrepresented in images and description, leading to a disappointing experience. We encountered a dirty entrance, no elevator, unbearable smell, cramped space, and filth throughout. There were no provided towels, and the bed was unusable due to a bad mattress.
Despite contacting Expedia and the unresponsive host, we received minimal assistance. Expedia suggested booking a new hotel at our own expense. We endured two days of misery before leaving. As a loyal Expedia customer, I am disheartened by their lack of responsibility and support. I urge caution when using Expedia for future bookings, especially for properties with no reviews.