여행: 항공+숙소

Overall Rating: 3 out of 5 ​The hotel lobby was decent, but compared to global hotel standards, the guest rooms feature cheap finishes roughly on par with a low-end motel. The bathroom design allows light to leak out when used late at night, which disturbs other guests' sleep, and the flooring is made of cheap vinyl tiles. Overall, the room quality is simply substandard. ​As for the service, the lobby staff urgently needs to be retrained in customer service. While they can handle basic administrative tasks without issue, they fall far short of global standards when it comes to proactively identifying and resolving customer inconveniences with a welcoming attitude. ​This level of quality and service might pass in a local market, but it is highly uncompetitive in Times Square, an area saturated with major hotel chains. On a final note, from a management perspective, minimizing capital investment might yield short-term profits, but in the long run, the RIU brand will inevitably be stigmatized as a cheap, low-end hotel. ​I strongly advise you to start over with your employee training on a global scale.

아침식사에 야채랑 과일이 너무 없어서 아쉬웠어요. 그외에는 너무 만족했습니다

I had a wonderful stay at this hotel. The location was perfect—just a short walk to Harbourfront, the CN Tower, Rogers Centre, and many great restaurants and cafés in downtown Toronto. The room was clean, modern, and well maintained, and the furniture and bed were very comfortable. The staff were friendly and welcoming, making the entire experience smooth and enjoyable. I would definitely stay here again and highly recommend it to anyone visiting Toronto.