Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace
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Reviews of SureStay Plus Hotel by Best Western Tulsa East

2.5 out of 5
SureStay Plus Hotel by Best Western Tulsa East
12416 E 51st St, Tulsa, OK

Reviews

6.6
Rating 10 - Excellent. 44 out of 245 reviews" "
Rating 8 - Good. 82 out of 245 reviews" "
Rating 6 - Okay. 53 out of 245 reviews" "
Rating 4 - Poor. 34 out of 245 reviews" "
Rating 2 - Terrible. 32 out of 245 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Alexus, Jay

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I booked this hotel specifically because it said there was 24 airport shuttle available. After I said that we would need a shuttle, the man asked me "What time does your flight leave?". I tried to instead just tell him when I wanted to leave the hotel because when my flight leaves isn't his business. He asked to see my ticket, which I also didn't think was really his business, but I still showed him. He then proceeded to tell me when I needed to leave because he "has more experience and knows the area better". I may be young, but I have been traveling my whole life. I like to be at the airport at least an hour and a half before my flight departs. He just wrote down on his paper when he decided we were going to leave. I went back to the front desk and told him that wasn't going to work for me and I wanted to leave earlier than that. He argued with me but said he would see because his driver is 65-75 and might not be able to wake up that early, but said he would call and let me know. After and hour I called the front desk to get confirmation because I had to be up at 2:15 am and I wanted to go to sleep. He responded by saying "I already told you that if the driver doesn't show up, I will call an Uber." I am not waiting around to see if the driver shows up and then waiting longer for an Uber when I have a flight I need to get to. Ultimately I asked him to just cancel the shuttle and I put in a reservation for an Uber. Overall he was rude and condescending. 👎👎👎
Stayed 1 night in May 2024
Response from Customer Care Team on May 20, 2024
Dear Alexus, we sincerely apologize for the inconvenience and frustration you experienced with our airport shuttle service. Your feedback is concerning, and it's clear that we fell short of providing the level of service and professionalism that we strive for. Please know that your concerns have been shared with our staff, and we will take immediate steps to ensure that similar situations do not occur in the future. We understand the importance of punctuality and respect for our guests' preferences, and we deeply regret any disrespect or inconvenience caused during your interaction with our staff. Your satisfaction is our priority, and we would appreciate the opportunity to regain your trust and provide you with a seamless experience on any future visits. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out to our team directly. Best Regards, Guest Experience Team

4/10 Poor

Marilyn

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed but yet it was advertised as open. The breakfast options were limited and the few items there were stale. The hotel lobby bathroom was out of order which was very inconvenient. The house keeping staff were so kind and helpful. Wish I could say the same for the front desk staff. They were not friendly and lacking in hospitality. This stay was not worth the money I paid for it.
Stayed 2 nights in May 2024
Response from Customer Care Team on May 21, 2024
Dear Marilyn, we apologize for the discrepancies you encountered during your stay. Regrettably, the pool was closed despite being advertised as open, and we apologize for any inconvenience caused by this. We also apologize for the limited and stale breakfast options, as well as the inconvenience of the lobby bathroom being out of order. Your feedback regarding the front desk staff's lack of friendliness and hospitality is concerning, and we'll share this with our team to ensure better service in the future. However, we're glad to hear that the housekeeping staff were kind and helpful. We understand your disappointment and regret that your stay did not meet your expectations. Please know that we take your feedback seriously and will use it to make improvements. If there's anything we can do to make amends or if you'd like to discuss your experience further, please don't hesitate to reach out to us. Best Regards, Guest Experience Team

6/10 Okay

Jacqueline

Liked: Cleanliness
Disliked: Amenities
Read the reviews and saw that it was a new property so I thought I was getting a great deal with the rate. It is not new, just partially renovated. The staff was nice enough, the room was spacious and the bed was comfy. It has two levels but no elevator, so if you have luggage you're carrying it up the stairs. My room had a weird smell I couldnt get rid of, probably came from the AC unit which was unplugged when I first entered the room. The property reminded me of Army barracks. I would not rebook.
Stayed 3 nights in May 2024
Response from Customer Care Team on May 14, 2024
Dear Jacqueline, thank you for taking the time to share your detailed feedback with us. While we're glad to hear that you found our staff friendly, appreciated the spaciousness of your room, and enjoyed the comfort of the bed, we're disappointed to learn about the challenges you encountered during your stay. We apologize for any inconvenience caused by the partial renovations and the lack of an elevator, as well as the unusual smell in your room. Your comments regarding the AC unit and the overall ambiance of the property are concerning, and we will review them promptly with our maintenance and management teams to ensure that necessary improvements are made. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all our guests. We regret that we did not meet your expectations on this occasion and hope for the opportunity to welcome you back in the future for a more pleasant stay.Best Regards, Guest Experience Team

4/10 Poor

Marilyn

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
The pool was closed but yet it was advertised as open. The breakfast options were limited and the few items there were stale. The hotel lobby bathroom was out of order which was very inconvenient. The house keeping staff were so kind and helpful. Wish I could say the same for the front desk staff. They were not friendly and lacking in hospitality. This stay was not worth the money I paid for it.
Stayed 2 nights in May 2024
Response from Customer Care Team on May 7, 2024
Dear Marilyn, we apologize for the disappointing experience you had during your recent stay. Regrettably, the pool was closed despite being advertised as open, and we apologize for any inconvenience this caused. We also apologize for the limited breakfast options and the stale items provided. Regarding the out-of-order lobby bathroom, we understand the inconvenience and will work to handle this promptly. While we're pleased to hear that our housekeeping staff were kind and helpful, we apologize if our front desk staff did not meet your expectations in terms of friendliness and hospitality. We take your feedback seriously and will handle these issues with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to provide you with a more enjoyable stay in the future.Best Regards, Guest Experience Team

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities
I had an overall great experience
Stayed 2 nights in Apr 2024
Response from Customer Care Team on May 14, 2024
Dear Tanya, we're thrilled to hear that you had a great experience with us! Your satisfaction is our priority, and we're delighted that we could provide you with a positive stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards, Guest Experience Team

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 4 nights in Apr 2024
Response from Customer Care Team on May 7, 2024
Dear Tanya, we're delighted to hear that you found our accommodations to be very clean! Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that it contributed to your positive experience. If there's anything else we can do to enhance your stay or if you have any additional feedback, please feel free to let us know. We look forward to welcoming you back in the future! Best Regards, Guest Experience Team

8/10 Good

Lourdes, Tulsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was polite and professional. The breakfast was typical "continental" style. However, in a time when many hotels are eliminating complimentary breakfast, we appreciated the courtesy.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Dear Lourdes, we're thrilled to hear that you found our accommodations clean and comfortable during your stay and that our staff provided you with polite and professional service. Your comfort and satisfaction are our top priorities, and we're pleased to offer a complimentary breakfast to enhance your experience with us. We understand the value of starting your day right, and we're glad to provide a typical "continental" style breakfast for our guests. Your appreciation for this courtesy is truly valued, and we'll continue to strive to exceed your expectations in all aspects of your stay. Should you have any additional feedback or requests for your next visit, please don't hesitate to let us know. We're here to ensure your experience with us remains exceptional.Best Regards, Guest Experience Team

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Property seams fairly new so that’s nice. We’re actually Hilton people but needed something quick with a budget so for the price it’s good. Although walls seem a little thin and can hear people talking in next room.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Carrie, thank you for your feedback. We're glad to hear that you found our property to be fairly new and that you appreciated the value of the price. Providing comfortable accommodations at an affordable rate is important to us, and we're pleased that we could meet your needs during your stay. However, we apologize for any inconvenience caused by noise from neighboring rooms. Your feedback is valuable to us, and we will look into ways to handle soundproofing to enhance the overall comfort of our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Best Regards, Guest Experience Team

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Ok so honestly pretty nice hotel. My only gripe is that it said free airport shuttle which they did not offer
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear Ben, thank you for taking the time to share your feedback. We're pleased to hear that you found the hotel to be nice. However, we apologize for any confusion regarding the airport shuttle service. We'll review and update our information to ensure accuracy. If there's anything else you'd like to share or if you have any specific suggestions, feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.Best Regards, Guest Experience Team

10/10 Excellent

John E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 11, 2024
Dear John, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards, Guest Experience Team

6/10 Okay

Dwain

Liked: Cleanliness
Disliked: Property conditions & facilities
Not so sure stay
While the check in was easy the continental breakfast was less than desirable. The bathroom was damaged. Would probably not stay there again.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend...
Dirty rooms,Outdated. Stayed three night. Rooms were cleaned one time, no fresh towels provided. Beds were hard as a rock. Only two 16 inch pillows provided per bed. Ask front desk for more pillows was told No. Location was convenient but thats the only good thing. Breakfast was from 6am to 9am but everthing was gone by 8am. Very little seletion to choice from powdered eggs bacon or cereal was it.
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 21, 2023
Dear guest, we're truly sorry to hear about the multiple challenges you encountered during your stay. Your experience does not reflect the standard we aim to provide our guests. We apologize for the cleanliness issues, the outdated conditions of the rooms, and the inconvenience regarding housekeeping services. It's disappointing to learn that the beds were uncomfortable and that our staff's response regarding additional pillows was unsatisfactory. Regarding breakfast, we regret that the available choices were not up to par, and we apologize for the limited selection and the timing of its availability. Your feedback will be shared with our team to handle and improve upon these issues promptly. We deeply value your insights and regret that we didn’t meet your expectations. We're dedicated to learning from this and taking necessary actions to ensure a better experience for our guests in the future. If there's anything specific you'd like to handle or if you wish to discuss your experience further, please feel free to reach out to us directly. We appreciate your feedback, and we hope for the opportunity to regain your trust during a future stay.Best Regards, Guest Experience Team

4/10 Poor

Daulton

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 15, 2023
Dear Daulton, we're sorry to hear that you were dissatisfied with the cleanliness and property conditions during your stay. Maintaining a clean and comfortable environment is a priority for us, and it's disheartening to hear that we fell short of your expectations. Your feedback is crucial, and we take it seriously. We'll investigate these issues thoroughly and take immediate steps to handle them to ensure a more enjoyable experience for our guests in the future. If there's anything specific you'd like to share or if there's a way we can make amends for this inconvenience, please feel free to reach out. Your comfort and satisfaction are important to us, and we hope for the opportunity to exceed your expectations during any future visits.Best Regards, Guest Experience Team

4/10 Poor

Dottie M

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I checked in it was fine. The remote did not work in the room, nor did the phone so I got to walk a very long way to the front desk where the remote had a battery change and then apparently a different remote, it did allow me to change the channel but not adjust the volume or turn it off so I could almost hear the TV from the bed. There was no way to adjust the temperatire in the room or turn on the fan to drown out the noise from the highway, I was almost warm. The pillows were the size of decorative sofa pillows and I was almost comfortable. Then the shower was a real challenge, it took 2 employees to figure out how to divert the water to the showerhead. Then when the water is on the showerhead it slides down the pole and sprays your stomach so you can almost have a good shower. It you want to almost it then this was fine. I prefer to be all the way comfortable. warm and not annoyed.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Dottie,We apologize for the multiple inconveniences you experienced during your stay. It's clear that your visit did not meet your expectations, and for that, we're sincerely sorry. Your detailed feedback is valuable, and we will address these issues to ensure a more comfortable and satisfactory experience for our guests in the future.Best Regards, Guest Experience Team

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overnight Stay!
We had a great overnight stay here. We arrived from our flight around 10pm but our luggage did not. We last minute decided to stay overnight in Tulsa instead of continuing our trip on to Eufaula. We picked this hotel because of the airport shuttle and also the price. We were picked up by the owner himself, he had just sent his driver home for the night right before we called. On the way to the hotel he offered to make a detour for us to get something to eat, he was very thoughtful. The hotel has been recently updated and was clean and shiny. The bed was comfortable a/c worked great all in all this place couldn't have been any better for what we needed a good night's sleep.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 28, 2023
Dear Brett,Thank you for choosing our hotel for your overnight stay in Tulsa, and we appreciate you sharing your positive experience with us! It's fantastic to hear that the owner went above and beyond to accommodate you, even making a detour for a meal. We're pleased that you found our recently updated hotel clean, comfortable, and well-maintained, providing you with the rest you needed.Your kind words mean a lot to us, and we hope to have the opportunity to welcome you back whenever your travels bring you to the area. Safe journeys ahead!Best Regards, Guest Experience Team

10/10 Excellent

Chalet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel staff!! I would definitely stay again made my 1st time in Oklahoma enjoyable
Stayed 1 night in May 2023
Response from Customer Care Team on May 10, 2023
Dear Guest,Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. Our staff also thanks you for the nice comment you left about the service you received. We are looking forward to having you back the next time you are in the area. Best Regards, Guest Experience Team

2/10 Terrible

Darryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Customer Care Team on Mar 28, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. I have stayed here many times and would recommend it.
Stayed 1 night in Dec 2021
Response from Customer Care Team on Jan 19, 2022
Dear Guest, It is a delight to hear back from you regarding your recent stay with us - it's nice that you had a good overall impression of your visit. We also appreciate that you also enjoyed our facilities and that everything was to your liking. Thank you for your recommendation and we would love to have you back again in the future. Best Regards, Guest Experience Team

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was very very very very limited, hardly had anything…
Stayed 1 night in Dec 2021
Response from Guest Experience Team on Dec 20, 2021
Dear Guest, Thank you for your feedback on your recent stay with us. We are glad to hear that you had a good overall impression of your stay and we hope you were comfortable. Your concern about breakfast is noted and we will see what we can do about providing additional options soon. Thank you for choosing to stay with us and we look forward to seeing you again soon. Best Regards, Guest Experience Team

6/10 Okay

Nicole

Liked: Staff & service
It was ok
It was ok nothing fancy or above average, the office chair was falling apart in the room
Stayed 1 night in Nov 2021
Response from Guest Experience Team on Nov 24, 2021
Dear Guest, It's great hearing back from you and we hope you had a comfortable stay with us. We learn/improve based on the feedback we receive from guests and we hope to get additional comments from you the next time you stay with us. Have a good one! Best Regards, Guest Experience Team

8/10 Good

Dylan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Guest Experience Team on Oct 26, 2021
Dear Guest, We are glad to receive feedback from you regarding your recent stay. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Please feel free to leave some comments/suggestions next time. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Guest Experience Team

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was ok, Staff was nice. Room was spacious, exit driveway has monster crater almost all the way across. Bed was hard, could feel the spring coils, and pillows are standard size rather than king or queen size On a king size bed. Jet tub/ shower combo was scummy and slick , but water pressure was good. Breakfast - mediocre.
Stayed 1 night in Aug 2021
Response from Guest Experience Team on Aug 23, 2021
Dear Guest, We appreciate your detailed review of our property - your kind words inspire us to do better and feedback like this makes us strive to give the best service. We have also noted your feedback on areas of improvement regarding our beds and pillows also some maintenance issues, we appreciate your pointing that out - it gives us a better perspective of our property. We would love to welcome you back and hope that you consider staying with us the next time you are in the area. Best Regards, Guest Experience Team

8/10 Good

Janel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills hotel that aims to please.
Very helpful staff that is eager to help with your accommodations.
Stayed 2 nights in Jul 2021
Response from Guest Experience Team on Jul 28, 2021
Dear guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Our staff also thanks you for the nice comment you left about the service you received. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Guest Experience Team

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the desk was outstanding. She wasn’t at the desk when I checked out, but she was quick to follow us all the way out to our vehicle to give us back our full deposit. She is wonderful and I’m grateful for her! That night’s stay really refreshed my mind and was JUST what I needed!
Stayed 1 night in Jul 2021
Response from Guest Experience Team on Jul 13, 2021
Dear Guest, Thank you for taking the time to rate us on your recent visit. Based on your rating, it looks like you had an awesome and comfortable stay. Our staff also thanks you for the nice comment you left about the service you received. We look forward to having you back the next time you are in the area. Best Regards, Guest Experience Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to what we needed
Stayed 3 nights in Jun 2021
Response from Guest Experience Team on Jun 25, 2021
Dear Guest, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Guest Experience Team

6/10 Okay

Dyane

Liked: Staff & service
Stayed 1 night in Jun 2021
Response from Guest Experience Team on Jun 17, 2021
Thanks for choosing to stay with us and for your review, we really appreciate it! We're glad to read that you enjoyed your stay with us overall, but we really want you to love your stay with us. Please do let us know if there is anything we can do to make your next stay even better. We hope that you will give us a chance to make your stay just perfect! Thanks again. Best Regards, Customer Care Team

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Guest Experience Team on Jun 15, 2021
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

4/10 Poor

Mari

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER NEVER STAY HERE !!!
N0 shower curtain in room, hair in bathtub, mold on sheets, advertised pool under amenities...but it was closed, woken up at 6:45am by maid who even walked in to clean the room!!!Worst part is the manager/owner showed NO APOLOGY OR REMORSE !!!
Stayed 1 night in Jun 2021
Response from Guest Experience Team on Jun 21, 2021
Dear Mari, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. Your comment about cleanliness is noted and we will see to it that our team does a better job preparing the area moving forward. We will also see what we can do about having some updates soon and improve on the maintenance issues. Your concern about the staff is also noted. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Guest Experience Team

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021
Response from Guest Experience Team on Jun 11, 2021
Dear guest, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Customer Care Team

6/10 Okay

Debbie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Guest Experience Team on Oct 20, 2020
Dear Debbie, Thank you for your feedback and we hope you had a pleasant stay with us. We love hearing back from our guests and we hope to get additional feedback/comments from you the next time you stay with us. Best Regards, Guest Experience Team

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was clean and spacious and if it were not for cov 19 it would of been a great stay
Stayed 1 night in Aug 2020
Response from Guest Experience Team on Aug 17, 2020
Hello Ross, Thank you for your feedback on your recent stay with us. We are glad to hear that you had a good overall impression of your stay and we hope you were comfortable. It's nice that you found the place spacious and clean. We hope to see you again soon. Best Regards, Guest Experience Team

2/10 Terrible

Marie, Dayton, TX

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
This was one of the nastiest motels I've ever booked through Orbitz. The room stunk & the curtains were torn & had holes in them. They looked original to the motel from the beginning of time. My nephew also had a room & his was just as disgusting. I'll NEVER stay there again & I'd recommend steering clear of this place.
Stayed 1 night in Aug 2020
Response from Guest Experience Team on Aug 10, 2020
Dear Marie, We appreciate the rating that you provided - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. We are sorry that you did not seem to have an awesome experience during your stay but we will take this as inspiration to be better. We hope you consider staying with us again in the near future. Best Regards, Guest Experience Team

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The hotel was a nice hotel, worth the cost. The only thing i didn't like was the housekeeping banging on the door at 9 am every morning to gather towels and sheets. They don't have "do not disturb"signs so I was woke up every morning. Other than that it was a great stay with comfortable beds.
Stayed 3 nights in Jul 2020
Response from Guest Experience Team on Aug 3, 2020
Hello Shelley, It is wonderful hearing back from our satisfied guests and we are glad to hear that you had an awesome stay with us.  We are sorry to hear that you were disturbed by the staff every morning, we apologize for not having the "do not disturb" sign - we will make sure that this is addressed so we can avoid similar concerns in the future. We are sorry for the inconvenience caused and we hope you consider staying with us again. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Guest Experience Team

4/10 Poor

Debi, Sherman, TX

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the location of the property and it was not clean. The top cover had stains on it. The bathroom light plug was shorting out. The breakfast was really poor.... No coffee was ready at 9:00 am.
Stayed 2 nights in Feb 2020
Response from Guest Experience Team on Feb 20, 2020
Dear Debi, Thank you for your feedback - we appreciate you taking the time to leave us with comments about your recent visit. While we are sad to hear that you did not experience the level of satisfaction that other guests usually have, we are glad that you pointed out the things that we can work on. Your comment about cleanliness/electrical issue is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. Also noted is your concern about breakfast and we will see what we can do about providing additional options soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Guest Experience Team

10/10 Excellent

Chef, Georgia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay and very welcoming the breakfast could be updated a little
Stayed 2 nights in Feb 2020
Response from Guest Experience Team on Feb 13, 2020
Hi Chef, It is great to hear feedback from you regarding your recent stay with us - we are glad to hear that you had a good overall impression of your stay. Your comment about breakfast is duly noted and we will see what we can do about adding more options in the future. Thank you for choosing to stay with us and we look forward to seeing you again soon. Best Regards, Guest Experience Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Guest Experience Team on Jan 9, 2020
Dear Guest, Thank you for taking the time to rate us based on your recent visit. We hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area. Best Regards, Guest Experience Team

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff-super friendly and helpful. Breakfast was not great but McDonald’s was close so one of us went there and got breakfast sandwiches
Stayed 2 nights in Dec 2019
Response from Guest Experience Team on Jan 6, 2020
Dear Guest, We are happy to hear feedback from you regarding your recent stay and it's nice that you had a good overall impression. We are glad that you were very satisfied with the service you received from our staff. Your feedback about breakfast is duly noted and we will consider adding some more options in the future. We hope to see you again soon. Best Regards, Guest Experience Team

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I requested handicapped room. This is not a refkection of the property. Expedia failed on this. The only complaint about the property was breakfast. At 6:15 it was slim pickens.
Stayed 1 night in Dec 2019
Response from Guest Experience Team on Dec 27, 2019
Dear Guest, It's great hearing back from you about your recent stay with us. We appreciate suggestions about how we can make things better for our guests in the future. Your concern about breakfast is noted and we will see what we can do about providing additional options soon. We are also sorry to hear that your request for a handicapped room via Expedia was not accommodated - we will see what we can do about making sure that such requests are forwarded to us asap. We hope that everything else was in order and we hope you consider staying with us again. Best Regards, Guest Experience Team

2/10 Terrible

Jake

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Customer Care Team on Nov 14, 2019
Dear Jake, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the size of the rooms, the cleanlinest of the property, and the breakfast. The staff was very pleasant and essy to talk with. There really wasn't anything that l did not like. T
Stayed 2 nights in Sep 2019
Response from Sunny Patel on Sep 18, 2019
Dear Happy Guest.Thank you for your review and for choosing our hotel.I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful night
Enjoyed my night in your hotel will stay again. Peaceful night of rest after a great soak in the jacuzzi tub in the room well worth the few extra dollars.
Stayed 1 night in Jun 2019
Response from Sunny patel on Aug 11, 2019
Thank you for your stay with us and for sharing your experience with other travelers.we were pleased to read you like the jacuzzi tub of the room.

6/10 Okay

Samantha

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice peaceful everybody was friendly!! Good relaxing time!! Just a great experence!!
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was old and looked dirty, candle burn marks on the walls around the tub and the coffee bar tray was next to the toilet. Appears they tried to renovate by painting, but fell short. The worst was several questionable guests hanging out in the parking lot.
Stayed 1 night in Apr 2019

8/10 Good

Joe, NWA

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast area is not very big. Also the pool is only kid size. Gentleman at desk was very nice. We didnt have any issues. Not a 5 start hotel but great service and worked perfectly for our weekend family get away.
Stayed 2 nights in Apr 2019

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Overall it waa a good stay. Service was good room was nice.
Stayed 3 nights in Feb 2019

10/10 Excellent

Brandii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019