On the beach, white sand, sun loungers, beach umbrellas
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Reviews of Villa Pescadores Tulum

3 out of 5
Villa Pescadores Tulum
Carretera Tulum - Ruinas Km 0.5, Tulum, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 213 out of 275 reviews" "
Rating 8 - Good. 39 out of 275 reviews" "
Rating 6 - Okay. 15 out of 275 reviews" "
Rating 4 - Poor. 2 out of 275 reviews" "
Rating 2 - Terrible. 6 out of 275 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay in Villa Pescadores. The area was so beautiful and peaceful. The staff was amazing. Perfect hotel for a relaxing vacation.
Stayed 2 nights in May 2024

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
Great place ! Great service ! You can’t bring alcohol from outside cause the check point security will have you throw it away .
Stayed 3 nights in May 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in May 2024
Response from Maryllena reception on May 6, 2024
Thank you for staying with us

10/10 Excellent

edith, Miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a paradise, beautiful place, difficult to find, google map doesn't work well, put the walking option, and it gives it, you can enter by car
Stayed 2 nights in Apr 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel directly on the beach within the natural park & 10 minute walk to the Mayan Ruins. All individual wooden houses with a varanda, it’s so lovely how you walk straight out onto the sand & only a few steps from the beach. It is much quieter than the beach Zone & there are lovely restaurants at hotels along the beach front that you can walk to, Tulum town is a 15min drive but well worth going in as has a great vibe & some great restaurants. You are not able to bring plastic or glass bottles or cans into the national park as it’s a protected environment.
Stayed 3 nights in Apr 2024

10/10 Excellent

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and helpful. The property is simple, but well kept and beautiful, with a quiet and serene location on the beach, steps from Playa Pescadores. If you’re tired of the beach, hang out at the pool for quiet afternoon under the shade of palm trees. The restaurant was solid, with simply prepared staple dishes aimed a a little something for everyone. The room has ample amenities, with a serviceable shower and bathroom. Bed is comfortable. If you’re looking for a relaxed and enjoyable beach vacation, this place will suit you well. They will take good care of you.
Stayed 5 nights in Mar 2024
Response from Jamie Luraschi, Front Desk Manager on Apr 11, 2024
Thank you for your kind review!

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a short stay at Villa Pescadores and we loved everything about our stay. The hotel is right on the beach. Our room was very clean. The entire staff was welcoming. Alberto and Araceli were very attentive to our needs. Alberto recommended a fishing trip and it was one of the highlights of the trip. The hotel chef was able to cook the fish we caught and it tasted delicious. Overall, I highly recommend this hotel. We will definitely be back.
Stayed 2 nights in Dec 2023

10/10 Excellent

Saloni

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at this beautiful eco-friendly beachfront property, which is located within the national park of the Tulum ruins. It’s very serene and relaxing. Jaime and her staff are wonderful, friendly, attentive, and we’re very helpful in accommodating our needs, including renting an ATV. Jaimie is absolute gem and one of the reasons we rate this memorable stay high. the only downside of the hotel being a within the national park, there is only one bidirectional road to and from the property to the main beach area and town where all the restaurants and activities are and there is a lot of traffic due to cars trying to go to the ruins and beaches. Additionally, you have to pay a daily park entrance fee per person of $60 MXN regardless of entering by car, ATV, bicycle. The hotel reimburses you the first day of the entrance fee. Overall, we would return again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has the perfect mix of rustic, quiet and tropical Carribean setting. The staff is extremely accommodating and friendly. My sister and I brought my mother here for her 80th birthday. We were able to adventure some with snorkeling right at the resort and good recommendations for a monkey sanctuary tour. We were also able to enjoy quiet, slow times with sipping coffee on our front porch, delivered every moring by the staff. Overall, the only thing that I can suggest that the resort imrpves, is to to have an enclosed area for dining, ifncase the weather is inclimate. We had a day or two of blowing wind, and it was unpleasant to eat while the sand blew into our food and faces!
Stayed 4 nights in Jan 2024

10/10 Excellent

john, Woodland Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was extremely friendly and on point. They did a great as a team, being available while not hovering. We will definitely be back. Jamie at the front desk truly does an incredible job be informative and managing everything at the same time. Ivan, Jose Louis, Fernando, and Arcelli were awesome on the food service side. And Rosalia was nearly invisible but kept the room spotless.
Stayed 3 nights in Dec 2023

10/10 Excellent

Adapa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked teh concept, excellent service, making reservations to tours or taxis on our behalf. Exceelent access to evry pristine beach, and very good restuarant.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps to the beach.
Stayed 3 nights in Nov 2023

10/10 Excellent

Javonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was truly amazing. The staff is very friendly, helpful, and knowledgeable. They even upgraded our room for free because it was my birthday! The food at the onsite restaurant is a delicious as well. You would not be disappointed stayimg here.
Stayed 3 nights in Sep 2023

2/10 Terrible

Jack

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointing that we left early with no refund. The location is beautiful (it’s a beach on the Caribbean Sea, of course it is) however that was honestly it. Their approach of being eco-friendly is to be commended however it is compounding to your experience (a good experience and being eco-friendly are not mutually exclusive). The hut on the beach looks cool however it is disfunctional. You cannot have your AC on from 9am to 6pm which is crazy in this heat (the office is always chilled however…) and when it is on, it’s very weak. There are also gaps in the hut roof plus the two sliding doors have a permanent gap down the middle when closed so you cannot maintain a consistent colder temperature in the hut. This means you have to pump AC at its coldest consistently which is counter-productive to the “eco-friendly” approach. The power went out one night and it was roasting in the hut with 0 air flow as the only windows are two tiny bathroom windows unless you want to leave your doors open… not much you can do as an accommodation but these are things you have to consider as a visitor here as they do not have access to the regions main electric supply, there is an on-site generator which is subject to instances like this. The staff were nice. I can’t say I had the experience that a lot of other people did in the reviews of outstanding service that made the trip magical though (and we tipped a lot - my wife is in the service industry, it is a must).
Stayed 4 nights in Oct 2023

10/10 Excellent

Soledad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay and relax, the only thing is that food and drinks are very pricey. Front desk Ale was very helpful in all my needs and very professional.
Stayed 3 nights in Sep 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Jamie Luraschi, Front Desk Manager on Sep 17, 2023
Gracias

10/10 Excellent

ROBERTO, Downey

Stayed 6 nights in Jul 2023
Response from Jamie Luraschi. Gerente de Front Desk on Aug 24, 2023
Gracias por tu amable comentario

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, Villa Pescadores has friendly staff and they do their best to help you throughout your stay with any questions or services you need. The resort is small but enjoyable on a beautiful, sunny day. And the views are great. I have to say though, the accessibility of the location of Villa Pescadores is less than ideal. It is located inside a national park that you have to pay to access during the day and there is a lot of construction throughout the park which made getting around tough some days. It is also located quite far from the town of Tulum and the rest of the hotel zone which requires transportation to access other area. In regards to transportation- there are pedal bikes available for rental through VP but on a hot day, it is very hard to use them and it is a far commute. They also offer AVT/Moped rentals through a 3rd party company which was great for getting around but can be pricey. The taxis in Tulum are not worth it as they are very expensive. This is information we wish we had been provided before we arrived at VP. The beach club restaurant also closed at 5pm everyday which made eating at the hotel very difficult. If it is raining, you are also very limited for options for dining and things to do close to VP. There was one instance with a server at the attached beach club that put quite a sour taste into mine and my husbands stay at VP so be insistent on making sure you speak to someone without a language barrier.
Stayed 7 nights in Jun 2023
Response from Jamie Luraschi, Front Desk Manager on Jul 30, 2023
Thank you for your review

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Villa Pescadores is an excellent option for those who enjoy the nature, and quiet. The staff, the beach is side, and the good are awesome! Is a paradise, highly recommended.
Stayed 6 nights in Jul 2023
Response from Jamie Luraschi, Front Desk Manager on Jul 22, 2023
Thank you so much for your kind review. Hope you will come back to stay with us. Un abrazo a Gedalsy

8/10 Good

Brenna

Stayed 5 nights in Jul 2023
Response from Jamie Luraschi. Gerente de Front Desk on Aug 24, 2023
Thank you for your kind comment

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service
lovely ambience, wonderful staff, shame about the seaweed
Stayed 1 night in Jun 2023
Response from Jamie Luraschi, Front Desk Manager on Jul 14, 2023
Thank you for your kind review

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was amazing! The staff was very friendly and helped by making suggestions to us for things to do. It was the perfect getaway.
Stayed 5 nights in Jun 2023
Response from Jamie Luraschi, Front Desk Manager on Jul 14, 2023
Thank you for your kind review

6/10 Okay

Yoanka

Traveled with partner, Traveled with family
Liked: Staff & service
Road in construction, and if you leave property and tried to come back before 6pm they will charge you to go back in the hotel will reimburse you for but however is inconvenience bc you will need to pay with Mexican pesos cash no other option. The beach is dirty and the mosquito will are you.
Stayed 4 nights in Jun 2023
Response from Jamie Luraschi. Gerente de Front Desk on Jun 28, 2023
Thank you for your comment. Hope when you come back the construction will be done. Unfortuantely it is really out of the hotel's control. I hope you had a good stay in the hotel apart from that.

10/10 Excellent

Ileana

Stayed 1 night in Jun 2023
Response from Jamie Luraschi, Front Desk Manager on Jul 14, 2023
Gracias por su comentario.

10/10 Excellent

sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The amenities here are fabulous! The customer service is impeccable! Jaime and Ale are awesome! You truly feel like you are in paradise here! The downfall is the construction surrounding this area. It is ridiculous and an inconvenience! You also have to pay to access the only road allowing entrance to the facilities. Despite it, I would definitely stay here again now that I know how to navigate the area and construction.
Response from Reservations Agent Villa Pescadores Tulum on Jun 21, 2023
Dear Sandra,Thank you very much for your comments, it was really a pleasure to have you with us and we hope you visit us soon in this beautiful paradise of the Mexican Caribbean, your comments make us better and serve you betterBest regardsReservations AgentVilla Pescadores Tulum

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Reservations Agent Villa Pescadores Tulum on Jun 21, 2023
Muchas gracias por sus comentarios, realmente fue un placer haberle tenido con nosotros y deseamos que nos visite pronto en este bello paraiso del Caribe Mexicano, sus comentarios nos hace ser mejores y poder servirle mejor Saludos cordiales

10/10 Excellent

Meaghan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
The hotel was beautiful and it felt like an oasis. The rooms were very nice and the staff was super friendly and prompt. I loved that we had our own villa and front porch and maca! The only downside is the AC isn’t very strong and it turned off during the day which really sucked if we were inside.
Stayed 2 nights in May 2023
Response from Jamie Luraschi, Front Desk Manager on May 26, 2023
Thank you so much for your kind review. We hope you can come back soon!

10/10 Excellent

BRENDA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service, complimentary coffee in the mornings to your room was a nice gesture. They attend to your needs quickly.
Stayed 6 nights in May 2023
Response from Jamie Luraschi, Front Desk Manager on May 31, 2023
Thank you Brenda for your kind words. It was a real pleasure hosting you. Hope you can come back soon!

10/10 Excellent

Tamara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nicest and prettiest oasis
Jamie and Alejandra went above and beyond for our group of friends. We stayed in two villas. Both were VERY clean and cute! The pictures do not donut justice. They somehow were available 5 seconds wishin contacting them for room service, recommendations and or feedback. The entire place is very clean and the staff are all so diligent , friendly and honest. We were even corrected a few times regarding tips because we accidentally were double tipping and the staff didn’t want us to miss that. They also found us price conscious taxis and tours when our itinerary was thrown off because the ruins were closed. The people they called were sooo respectful and nice. Bonus - there was two sweet and calm dogs that live there. They roamed the place just lounging and adding more charm to the place. They did not bark once and were just there watching the staff and kept their distance. We approached and said hi but they were too cool for us and just slept and stretched.
Stayed 2 nights in May 2023
Response from Jamie Luraschi, Front Desk Manager on May 31, 2023
Thank you so much for your kind review. It was a real pleasure having you here. Hope you will come back soon.

10/10 Excellent

carson

Stayed 3 nights in May 2023
Response from Jamie Luraschi, Front Desk Manager on May 21, 2023
Thank you for your kind review. Hope you can come back soon!

10/10 Excellent

Jayna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had an amazing time. The staff go above and beyond and I’m not exaggerating. If I said I need this or that then I had someone behind me giving it to me. I truly felt like a princess but in a more natural environment and not a resort that basically is the same as one in my own country. I wanted that outdoor feeling with only a few steps to the beach and walking distance to the Mayan ruins. That’s exactly what I got!!! The only thing I would do differently is venture out more for food etc bc it can get pricey at the hotel. The staff was helpful it was the people I was with so they had no control of my situation. Anyway the other thing that bothered me was the mattress it was a little uncomfortable from what I’m use to and running around so I woke up sore. That’s literally the only complaint I have bc the place is amazing and beautiful so I definitely go back!!!! Shout out to stephan, Alex, Emin, and Alejandra plus so many more but can’t remember everyone’s name. My favorite staff hands down tho was Jamie and Jose!!! I feel like I miss them already…… I know from the experience I had I would go back and probably have more fun because I know now what to do and what not to do…..
Stayed 5 nights in May 2023
Response from Jamie on May 14, 2023
Dear Jayna, thank you so much for your kind review. I hope you will be back soon with both of your kids.

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closest thing to Heaven.
Stayed 8 nights in Mar 2023
Response from Villa Pescadores Family on Apr 6, 2023
Hi Gabriel,Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is very personal and relaxing. The staff are exceptional-attentive, knowledgeable and warm. The location itself is quite, but still accessible to activities and downtown of visitors are interested. You could enjoy your stay by exploring or staying at the site and relaxing.
Stayed 4 nights in Mar 2023
Response from Villa Pescadores Family on Mar 31, 2023
Hi Danielle, Thank you very much for staying here with us! Your feedback is very important to us. We are very pleased to know that you enjoy each of the spaces, on behalf of each one of us, thank you very much for taking the time to leave us your comments and be a reference for other new travelers. We look forward to welcoming you back soon!

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical, tranquil, exceptional, beautiful - all these describe the special place that is Villa Pescadores. Situated in the peaceful National Park, close to the remarkable Mayan ruins of Tulum and only a ten minute’s drive to town, you may still never wish to leave your lovely veranda. We were greeted so warmly by the considerate staff who went out of their way to make our stay memorable and comfortable. We ate many times at the wonderful restaurant, lit by candles under the palm trees at night with our feet in the sand. We can’t wait to return!
Stayed 5 nights in Feb 2023
Response from Quique Lomeli, Front Desk Manager on Mar 9, 2023
HolaThank you for expressing such a nice viewWe feel compeled to go a bit further in order to better ourselves, and thus ensure a wonderful stay in your next visitBlessings

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three Timer
This was my third time at the Villa Pescadores Tulam. I loved the villa. It was kept very clean and was super comfortable. Note that air conditioning is only turned on between 9 AM and 6 PM. Getting ready to go out at night required an extra hairdryer to dry off! I love this place, but felt that the beach staff was iffy. More often than not, I had to walk to the kiosk to order my food. I would’ve preferred to have someone come to me. They had lovely dinner by candlelight a few nights. The food was good, but not great. But overall it is the best place to go if you just want to chill out and get sun in a relaxing environment that is right on the beach and is not a high-rise.
Stayed 6 nights in Mar 2023
Response from Quique Lomelí on Mar 9, 2023
Hola JuliaIt was a pleasure to host you, thank you very much for coming againWe will meak sure that next time we will offer a better attention, we already workong on an english language training in order to better ourselvesBlessings

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach, definitely have to have transportation to leave the hotel for restaurants. Food they have is not many options. Overall good place to relax
Stayed 3 nights in Feb 2023
Response from Reservations Team on Feb 27, 2023
Dear Kevin,Thank you very much for staying here with us! Your feedback is very important to us.We look forward to welcoming you back soon!

8/10 Good

Dorian

Stayed 2 nights in Feb 2023
Response from Quique Lomeli, Front Desk Manager on Feb 8, 2023
HolaThank you very mucho for staying with usNext time you are in Mexico we will be more than happy to host you

10/10 Excellent

Cansu

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great massage, great food. Will be back!
Response from Quique Lomeli, Front Desk Manager on Feb 1, 2023
Very kind of you!We will be very proud to host you again in the future, thank you for staying with us!

10/10 Excellent

Anna

10/10 Excellent

Trevor M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. It’s rare that you get this. I will be going back soon.
Response from Reservations Team on Jan 26, 2023
Thank you very much for staying here with us!Your feedback is very important to us.We look forward to welcoming you back soon!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private, separate house is great. The only downside is the beach is extremely busy with boat excursions to the reef to snorkel. At least 20 boats constantly coming and going bringing people from the ruins to do a "snorkel trip".
Response from Reservaciones JV on Dec 26, 2022
Dear William,You are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I stayed at Villa Pescadores for 5 days and it was truly a wonderful experience. Tucked away from the hustle and bustle of the “party” areas of the Tulum beaches, we had a beautiful and relaxing stay here are this lovely hotel. The staff was incredible and the food was some of the best I’ve had in Mexico. We make it a point to try to eat all over at the places we travel to but we kept eating at the hotel since their food was sooooo good. The beach access was perfect and we were a 15 min walk to the ruins. Perfect stay. I love it here.
Response from Reservaciones JV on Dec 21, 2022
Dear RobertYou are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So our bungalow was on the smaller side and you are not supposed to flush used toilet paper (because of the eco side of things) that being said they do have room service come by daily to empty the basket of used toiletries and do other room service stuff. Also they have specific body was/shampoo/conditioner that didn't leave me feeling the cleanest (again because of the eco side). Other than that the place is wonderful. Rent a scooter not a bike or taxi. Bikes you will die going anywhere and taxis you will have paid for a day of scooter after 1 trip. The food at the Pescadores was good (def the savory pancakes 10/10 and the steak dinner 10/10) but really rent a scooter and head into town (10min~ worth it).
Response from Reservaciones JV on Dec 21, 2022
Dear Chris,You are really the ones who make this place wonderful for a retreat full of tranquility, surrounded by nature, favoring a direct encounter with our inner self.We appreciate your comment, we take you in our heartsBest regards

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I just returned from 5 fabulous days at Villa Pescadores Tulum. It is a true oasis inside a national park and set right on a gorgeous, clean beach -- a serene, intimate, romantic, secure, and supremely relaxing environment where you can leave your shoes and worries at the door. The management is top notch--very organized and promptly responsive (they communicate via WhatsApp) and every single staff member treats you like royalty. Many thanks to Alejandra, who was particularly warm and helpful, along with Ricardo and Quique -- all of whom were genuinely interested in making sure our needs were met while making us feel like part of their family. The food is very good and the chef takes a personal interest in making sure you enjoy his creations. We became addicted to their green smoothies. Imagine delicious avocado toast with homemade bread, poached eggs and fresh coffee on your private balcony (room service is free of charge), while being serenaded by tropical birds. (Our deluxe garden view room (#8) was an upstairs unit set in the tree tops -- a perfect choice). We especially loved taking long moonlit walks on the beach, which felt very safe! The ruins are a close walk and fascinating to see (go early to beat the tour buses); we also loved the tour of Muyil and Sian Ka'an. Villa Pescadores was everything we hoped it would be--5 stars all around. We can't say enough good things about this place and look forward to returning!
Stayed 5 nights in Dec 2022
Response from Reservaciones JV on Dec 12, 2022
Dear RobertThank you very much for your comments, your stay made us very happy and we hope that you will visit us again soon and recommend us. If you could comment on Trip Advisor it would be a gift for us.Best regards

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being in the jungle. Beautiful property. The staff was so helpful and friendly. Food was amazing. I don't have one bad thing to say about this happy place.
Response from Reservaciones JV on Nov 11, 2022
Dear Tracythank you very much for writingFor us it is a pleasure to have had you with us, we hope to see you soon here at homeBest regards

10/10 Excellent

Michael

Stayed 8 nights in Oct 2022

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Oct 2022
Response from Reservaciones JV on Nov 11, 2022
Dear Yangthank you very much for writingFor us it is a pleasure to have had you with us, we hope to see you soon here at homeBest regards

10/10 Excellent

LAUREN

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-This was the best service we have experienced at a hotel in many years, including in 5 star hotels. The reception staff were very attentive and quick to respond (we could ask them for anything via whatsapp messages). The free room service was a really nice touch and very valued. They came to meet us at our car when we arrived and helped us with our bags and gave us a welcome drink - a wonderful way to arrive, very relaxing. They were very warm and welcoming. Bringing free tea/coffee to the room each morning was lovely. -Cleaning service was good - room very clean. -We stayed in the cheapest room but it was very comfortable and had great amenities. A very large, super comfortable bed, nice bedding, a large ceramic container of drinking water with a tap attached, bath robes, mosquito nets on all doors and windows, a mini fridge, air con that functioned well, powerful shower, and a large range of eco friendly toiletries including bug spray (you need a LOT of bug spray in Tulum). A hammock in front and trays of water to clean your feet before coming in. Everything was thought of. This felt like a 5 star hotel. -The location on the beach was lovely, and the beach club was nice. It is away from the posher hotel zone area with the fancier beach clubs but this beach is the best location for the snorkling which is easy to do at any time. Quiet at night. -Free parking on site -Only thing that was not so impressive was the food - it is pricy, burrito had almost no meat
Stayed 3 nights in Oct 2022
Response from Reservaciones JV on Nov 11, 2022
Dear Laurenthank you very much for writingFor us it is a pleasure to have had you with us, Your comments have been extensive for each of our colleagues; We hope to see you soon here at homeBest regards

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lived in Tulum for 3 months last year, so I know the area pretty well. This time I've decided to book a quieter place closer to the ruins (to the left of the main road), as other places can get really loud. I was very much pleased with my stay. The hotel is pretty small and not overcrowded; my room was spacious and clean, with daily housekeeping and all the necessities in the room that you need. I can't say enough about the staff; they went above and beyond during my stay. Everyone was very welcoming and accommodating to all requests I had. The hotel management and the waiters are very nice, and my thank you goes to everyone, especially to Russel :) The location itself is very quiet and relaxing, and the beach area is also nice, with enough space both for guests and for visitors from outside of the hotel. The food was really good, and I loved the complimentary morning coffee on the terrace very much. Would definitely stay here again.
Stayed 8 nights in Sep 2022
Response from Reservaciones JV on Nov 11, 2022
Dear Mariathank you very much for writingFor us it is a pleasure to have had you with us, Your comments have been extensive for each of our colleagues; We hope to see you soon here at homeBest regards