Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
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Reviews of Sheraton Hong Kong Tung Chung Hotel

4.5 out of 5
Sheraton Hong Kong Tung Chung Hotel
9 Yi Tung Road, Lantau Island, Tung Chung

Reviews

9.0

Wonderful

Rating 10 - Excellent. 404 out of 702 reviews" "
Rating 8 - Good. 235 out of 702 reviews" "
Rating 6 - Okay. 41 out of 702 reviews" "
Rating 4 - Poor. 13 out of 702 reviews" "
Rating 2 - Terrible. 9 out of 702 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but still construction zone all around makes it slightly inconvenient with no easy transport options.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dominique, Chicago

Liked: Property conditions & facilities
Disliked: Staff & service
The chef at the buffet was rude and gave me a hard time and attitude when I asked him if he could make my eggs/omelette with a dif spatula being that I am allergic to regular eggs. He had an attitude, told me it’d be 20 minutes when there was no one else in line. Finally, we had to get the attention of the other wait staff to hurry things along, as we needed to get the shuttle so we didn’t miss our flight.
Stayed 1 night in Mar 2024

8/10 Good

JIAXING

Stayed 1 night in Apr 2024

10/10 Excellent

JAMIE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, close to airport. Staff very friendly and accommodating.

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs very helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

HIENSI

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended!
Stayed 1 night in Apr 2024

8/10 Good

ka chun

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction happening outside
Stayed 1 night in Apr 2024

2/10 Terrible

Randy

Stayed 1 night in Apr 2024

10/10 Excellent

CJ connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here for 2 nights 05 - 7 April 24 at the oceanview room Absolutely love this hotel 5 stars facility, superb service: free shuttle to airport and shopping mall Gavin the duty manager is awesome and all the staffs are so friendly.
Stayed 2 nights in Apr 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jovelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrian

Traveled with family
Liked: Staff & service, property conditions & facilities
Wonderful, friendly and efficient staff who went out of their way to make our stay enjoyable. Spotlessly cean rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

cynthia

Traveled with family
Cranes by pool spoil the view
Stayed 1 night in Apr 2024

8/10 Good

REGINO

Liked: Cleanliness, staff & service, property conditions & facilities
Far from city though near in airport
Stayed 3 nights in Mar 2024

10/10 Excellent

Roxana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and very clean hotel. We would love to come back to this place
Stayed 1 night in Mar 2024

10/10 Excellent

Anjelika

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel.
Stayed 1 night in Mar 2024

4/10 Poor

Milton, San Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk should inform about construction outside before we check in! Looks like there’s going to be a long construction noise for a while.
Stayed 1 night in Mar 2024
Response from Guest Service on Mar 21, 2024
Dear Milton,Thank you for sharing with us about your feedback.We are terribly sorry that the stay has fallen short in meeting your expectation. Your comments have been shared with concerned department for further review.Thank you for your time and choosing to stay with us.Best regardsGuest Service

10/10 Excellent

Kristina

Liked: Cleanliness, property conditions & facilities
Staff was so helpful! Lovely property!!
Stayed 1 night in Mar 2024

6/10 Okay

ron

Business traveler
Liked: Cleanliness, staff & service, amenities
It’s not the properties fault but right next-door. If you have a Bayside section, there is full construction going on another high rise or something and it’s at ground level and a lot of noise. Also, they drain the pool. The second day is there so we could not use it. Other than that everything was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended, thumbs up.
Stayed 2 nights in Mar 2024

10/10 Excellent

Trent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely one of the best hotel experiences I’ve had in almost 30 years traveling. Will most definitely stay here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kunti

Stayed 1 night in Mar 2024

10/10 Excellent

Pradip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is well situated and the facility is immaculate, the staff are very hospitable and the breakfast spread was very impressive and of high quality.
Stayed 1 night in Mar 2024

10/10 Excellent

Derick, Seattle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to stay everyone there was great especially Angel. She went above and beyond in assisting me as their guest. I felt like VIP status staying there. It’s very convenient with the free shuttle service to and from the airport and the Tung Chung Station MTR. Also don’t expect the shuttle to run on time that they say they do.
Stayed 3 nights in Mar 2024

10/10 Excellent

Hiu Moon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. It's much better if the airport shuttle bus increase to every half hour.
Stayed 2 nights in Feb 2024

10/10 Excellent

JIM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Antonimar Villanueva

Stayed 2 nights in Dec 2023

10/10 Excellent

CHI FAI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, clean room and quiet, good view
Stayed 1 night in Feb 2024

6/10 Okay

Francis

Traveled with family
Liked: Cleanliness, staff & service
Dinner buffet cost effectiveness not so good, drinks are not free (except tea or coffee), also limited varieties. Room no bathing tub, no sofa.
Stayed 1 night in Feb 2024

8/10 Good

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent proximity to HK airport. Hotel provided excellent shuttle service to both the airport and Tung Chung. Above average for a short stay airport hotel.
Stayed 1 night in Jan 2024

6/10 Okay

Scot

Business traveler
The front desk staff were unattentive; the rooms were small and not clean, and the same was true in the hallways. I had just spent three weeks in China, and the hotels were spotless, and all the personnel were very gracious and helpful at half the price.
Stayed 2 nights in Jan 2024

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in good condition & facilities, staffs are very helpful and polite.
Stayed 16 nights in Jan 2024

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024

10/10 Excellent

Bing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly and professional. Dinner is better than breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Anton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jen
Overall is good except should should the timing from airport to hotel shuttle schedule
Stayed 2 nights in Jan 2024

8/10 Good

Michelle

Stayed 4 nights in Dec 2023

10/10 Excellent

Nuati

Stayed 1 night in Dec 2023

10/10 Excellent

Wenjia

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Charles T.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free shuttle to the airport and train terminal was very convenient. The room was clean and spacious. It was a perfect hotel to stay when you are passing through Hong Kong.
Stayed 1 night in Nov 2023

6/10 Okay

HO

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was clean. However, staff could have provide more information about the surrounding area.
Stayed 1 night in Oct 2023

8/10 Good

Jimmy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can have small gyn facility
Stayed 3 nights in Oct 2023

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Irene, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service, food and environment. Totally appreciate the clean air, strictly no-smoking property. The hotel is a 7 minute cab ride from the airport, so this is great choice when arriving late with sleepy children. There is shuttle to/from the nearest MTR station (Tung Chung) and airport. Tung Chung to main town (e.g. Central station) is about 20mins MTR ride. If u want a sampler of 'local', there is a couple of eateries, mart, 7/11 just across the street. Don't miss Citigate mall. Great range of brands. Enjoyable experience overall.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shu-wah

Stayed 5 nights in Oct 2023

10/10 Excellent

Jeanene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Eng Peng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowing esrly check in solves our dilemma as nothing is open on the day after the black rain.
Stayed 1 night in Sep 2023

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises. Happy with this good, safe option where we stayed for two nights. Close to airport, Disneyland and Tai O or to cross the bridge to Zhuhai and Macau. Good that hotel allowed two young kids to share double bedder with parents and kids welcome in exec lounge. Shuttle to Citygate and MTR every half hour and shuttle to airport every hour regular as clockwork
Stayed 2 nights in Sep 2023

10/10 Excellent

Bifang

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean,
Stayed 1 night in Sep 2023