โThe staff deserve 10 stars!! Theyโre customer service was phenomenal during checkin, being greeted with a smile anytime we made contact with them, was very knowledgeable, and assisted us with all questions we had. I will stay at Zenza every time I visit bc of their customer service especially Mario! The hotel is really clean, super quiet and has restaurants that are affordable. Take my word and thank me later. โ
โThe rooms here are lovely and well kept! Staff were very friendly and helpful. Only downside is that the restaurant is pretty bad... poor service and food that is reheated from a freezer to just about warm with watered down ketchup. Definitely need to go further afield for good food as the other local options also aren't great in the evenings. I also recommend that you get lots of water at the supermarket because they provide two water bottles which dont last very long. โ
โEveryone from Fredna to the beach staff made our stay marvelous. Everyone was so polite and welcoming. The room was clean and very detail oriented. They made me and my girlfriend feel like we were family. Definitely highly recommend and will be coming back โ
โStaff was awesome. Some say the staffs are rude but I beg to differ. I was shown awesome hospitality, especially during hurricane Erin. Everyone was working with a smile on their face like hurricane 4 wasn't a thing. โ
โExcellent chill environment with a very professional staff. It was a smaller resort which made it very cozy. Booking excursions was easy and the hotel took care of it all. A definite recommendation. โ
โIt was very well kept, the rooms were very clean, the staff very attentive.. What I would say even though the pool is open 24hrs it needs more lights.. but overall great stay.. and I would also like to mention Daniel was great in making accommodations to and from the beach.. overall thanks for welcoming us it was a pleasure ๐ โ
โOur experience was excellent the young lady was very pleasant. She let us check in early because of the hurricane. We were also granted a late check out and she even treated us to taxi ride in town to get coffee and something to eat. I would definitely stay here again if i were in Turks and Caicos again. โ
