โ from South Korea who stayed here for our honeymoon from November 13th to 16th.
The overall satisfaction with the food, environment, location, facilities, and scenery were fantastic.
However, I would like to tell you about an unpleasant experience. I am very dissatisfied with the service attitude of the staff.
We clearly requested the honeymoon service by email before our arrival, but it was not provided. We requested it again to the Chinese staff member at the reception desk, and they said...
โThis property really is the perfect hotel. The staff, the food, the view itโs all just lovely. The only negative me and my partner could find was the lack of vegetarian options on the restaurants menus. Staying in other hotels of this this standard they would look to make items off the menu as a vegetarian dish, this wasnโt offered. โ
โThis Hotel is wonderful. 20 of 10 points!! All employees are very friendly, work extremely efficiently and fulfil each wish you might have.
We spent 10 nights in penthouse with private pool.
Everything was luxurious, very clean.
Employees are proud to work in this Hotel and you feel that.
Everything worked perfectly. Also transfers etc, done by Maurijet and organized by the Hotel. Just great!!
Thanks again for absolute great service.
โ
โTrรจs sympa et cosy. Le personnel est accueillant, trรจs souriant et toujours de bonne humeur.
La literie est bonne et le service de qualitรฉ, y compris la propretรฉ.
Possibilitรฉ de restauration le soir. Simple, mais bon, sans extra.
Je recommande chaudement โ
" from South Korea who stayed here for our honeymoon from November 13th to 16th.
The overall satisfaction with the food, environment, location, facilities, and scenery were fantastic.
However, I would like to tell you about an unpleasant experience. I am very dissatisfied with the service attitude of the staff.
We clearly requested the honeymoon service by email before our arrival, but it was not provided. We requested it again to the Chinese staff member at the reception desk, and they said they would process it soon and just made us wait.
We waited for 2 hours without even unpacking our luggage, and eventually we visited the reception twice more, but it was not processed. After waiting for another 30 minutes, we made a request to the head manager and our request was processed right away.
The Chinese staff member just made us wait and did nothing, neglecting us and wasting our precious time.
I hope that he will be punished accordingly."
